Essex County Council
Summary: We will not investigate this complaint about school transport provided by the taxi service commissioned by the Council. This is because further investigation would not lead to a different outcome.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,354 investigated
10,887 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Stoke-on-Trent City Council
Summary: We cannot investigate this complaint about the Council’s handling of a penalty charge notice. This is because Mr X has used his right of appeal to the Traffic Penalty Tribunal.
Leeds City Council
Summary: We will not investigate Mr B’s complaint about Council refuse collectors leaving waste on his property and not collecting a waste sack. This is because we have decided any injustice is not significant enough to justify our involvement.
Hertfordshire County Council
Summary: We cannot investigate this complaint about the Council’s handling of a Freedom of Information request. Mr X appealed to the First-Tier Tribunal (Information Rights), so the law prevents us from investigating. For the rest, we can decide not to investigate complaints about any action …
London Borough of Richmond upon Thames
Summary: We will not investigate this complaint about burial fees. There is insufficient evidence of fault by the Council.
Buckinghamshire Council
Summary: We will not investigate this complaint about the Council granting planning permission for a development next to the complainant’s home. There is insufficient evidence of fault in the way the application was determined. Additionally, it would be reasonable to allow the Council an opportunity …
London Borough of Haringey
Summary: Ms X complains the Council failed to move her to more suitable temporary accommodation when it decided her accommodation was unsuitable causing distress. We found fault as the Council delayed carrying out a rehousing assessment under its transfer policy. We have recommended a suitable …
Cheshire West & Chester Council
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a homelessness application. It was reasonable to expect Ms X to use her legal right to appeal to court.
Wiltshire Council
Summary: We will not investigate Mrs X’s complaint the Council allowed inappropriate comments to be published on its planning portal. There is insufficient evidence of fault to warrant an investigation.
Knowsley Metropolitan Borough Council
Summary: We will not investigate Ms X’s complaint about the school named in her child, Y’s, Education, Health and Care Plan and Council decision-making related to Y’s school transport. We cannot investigate her disagreement with the named school because she used her right of appeal …
Bournemouth, Christchurch and Poole Council
Summary: We will not investigate Mr X’s complaint about the Council’s approval of a planning application. There is not enough evidence of fault by the Council in how it reached its decision to justify an investigation.
Leeds City Council
Summary: We will not investigate this complaint about how the Council handled Mr X’s homelessness application. This is because the Council arranged a review after Mr X complained and there is insufficient evidence of an outstanding injustice significant enough to justify our involvement. Further, if …
Broxtowe Borough Council
Summary: We will not investigate Ms X’s complaint about missed bin collections because the Council apologised, arranged additional collections, and sent reminders to staff. An investigation is unlikely to achieve anything further.
London Borough of Merton
Summary: We will not investigate Mr X’s complaint about the Council’s decision about a Community Infrastructure Levy (CIL). It would have been reasonable for Mr X to appeal the decision to the Valuation Office Agency (VOA).
Kent County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application and appeal for free school transport for her child. This is because there is not enough evidence of fault by the Council to warrant investigation by us.
Preston City Council
Summary: We will not investigate this complaint about the Council not applying a council tax discount up until the date of Mrs X’s house sale. The law prevents us from investigating matters that have been considered in court.
London Borough of Wandsworth
Summary: We will not investigate this complaint about the suitability of temporary accommodation offered to Mr X. This is because any injustice is not significant enough to justify our involvement. It was also open to Mr X to use his legal right to appeal to …
Forest of Dean District Council
Summary: We will not investigate Mrs X’s complaint the Council failed to properly consider her boundary concerns regarding a neighbour’s extension. We could not add to any previous investigation by the Council.
Birmingham City Council
Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s application for an Advisory Disabled Bay Marking. There is insufficient evidence of fault by the Council.
Tunbridge Wells Girls Grammar School
Summary: We will not investigate this complaint about an unsuccessful school admission appeal. There is not enough evidence of fault to warrant investigation.
Dorset Council
Summary: We will not investigate this complaint about a change in council tax liability. This is because the injustice from the Council’s fault is not significant enough to warrant investigation.
Kent County Council
Summary: We will not investigate Mrs X’s complaint about the outcome of a school admissions appeal panel. There is not enough evidence of fault to justify investigating.
Gravesham Borough Council
Summary: We will not investigate this complaint about how the Council handled planning applications. This is because it was reasonable for Mrs X to appeal to the Planning Inspectorate. Other parts of the complaint are late, and Mrs X has not suffered significant injustice in …
Bristol City Council
Summary: We will not investigate this complaint about the Council refusing to renew a parking permit which was issued in error. This is because there is not enough evidence of fault to justify an investigation.
London Borough of Richmond upon Thames
Summary: We cannot investigate this complaint about the Council’s children’s services’ involvement in Mr X’s child’s case. The substantive parts of the complaint are about matters that have been considered in court, so the law prevents us from investigating them. The related matters are not …