40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Summary: We will not investigate this complaint about the Council removing a council tax single person discount. This is because the complaint is late and there is no good reason for this. There is also not enough evidence of fault to justify investigation. Matters regarding …
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care assessment. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the …
Summary: There was fault by the Council. The Council responded to Mrs X’s concerns, but it did not ensure she was involved in the development of her son’s targets. There were also some discrepancies between the Education Health and Care Plan, and the education her …
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect Mrs X to apply to the Traffic Enforcement Centre to seek to regain her appeal rights, and then to appeal to a tribunal.
Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.
Summary: Miss X complained that the Council failed to arrange suitable alternative education for her son, B, after his school closed. She said this caused B to miss out on education for a significant period which affected his wellbeing and caused her uncertainty and inconvenience. …
Summary: Ms X complained the Council named a school in her daughter’s Education, Health and Care (EHC) Plan that was unable to meet her daughter’s needs and refused to hold an urgent review of the EHC Plan. Mrs X also complained the Council failed to …
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to issue a partial refund for a Penalty Charge Notice. There is not enough evidence of fault by the Council and there is no worthwhile outcome achievable by our involvement. We will not …
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay holding her son’s annual review and finalising his Educational, Health and Care plan. During our investigation the Council apologised to Mrs X and offered to pay her a suitable financial remedy for …
Summary: We will not investigate Mr X’s complaint about the Council not taking appropriate action in response to his concerns about people parking in a restricted area near his home. This is because there is insufficient evidence of fault with the Council and any personal …
Summary: We will not investigate this complaint about a cancelled right to buy application as Mr X can take his case to court.
Summary: We will not investigate this complaint about the Council’s communication and complaint responses about free bus travel. This is because Mrs X has not suffered significant enough injustice.
Summary: Miss X complained about the Council’s handling of her homelessness application including delay in providing interim accommodation and deciding her homelessness application. It also failed to review the suitability of the accommodation it provided to her. We found fault by the Council on all …
Summary: We will not investigate this complaint about enforcement action taken on an unpaid parking penalty charge notice as it is reasonable to expect the complainant to have pursued the complaint with the enforcement agents.
Summary: We will not investigate this complaint about the Council’s refusal to accept Miss X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault by the Council to warrant our involvement.
Summary: We will not investigate Mr X’s complaint about handling of outstanding Penalty Charge Notice (PCN) debts by Council commissioned Enforcement Agents. There is not enough evidence of fault by the Council to justify us investigating.
Summary: We will not investigate Mrs X’s complaint about how the Council responded to traffic management on her street. This is because there is not enough evidence of fault in how the Council reached its decision and further investigation is unlikely to lead to a …
Summary: We will not investigate this complaint about the Council’s handling of a public right of way. There is not significant enough injustice to warrant investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s request that he clarify his name before processing his information request. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: Miss X complained the Council delayed arranging and funding provision in her son B's Education, Health and Care (EHC) Plan. She also complained about delays in the EHC annual review process. We found the Council at fault for the delays and loss of provision. …
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to protect his child’s welfare. There is not enough evidence of fault to warrant an investigation.
Summary: We cannot investigate Miss X’s complaint about the Council’s decision-making regarding her homelessness application. This is because Miss X has already taken the matter to the County Court. We cannot investigate matters which have been subject to court proceedings, regardless of the outcome.
Summary: We will not investigate Mr X’s complaint about Penalty Charge Notices for alleged parking or traffic contraventions. It would be reasonable to expect Mr X to use the statutory representations and appeals procedure.