Surrey County Council
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to protect his child’s welfare. There is not enough evidence of fault to warrant an investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
London Borough of Merton
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.
East Riding of Yorkshire Council
Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation without further delay.
Essex County Council
Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
Milton Keynes Council
Summary: Miss X complains the Council has not carried out any annual reviews for her Education, Health and Care Plan for five years. Miss X says this has caused her distress and meant she has not been able to access education. We have found fault …
Westmorland and Furness Council
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay holding her son’s annual review and finalising his Educational, Health and Care plan. During our investigation the Council apologised to Mrs X and offered to pay her a suitable financial remedy for …
St Helens Metropolitan Borough Council
Summary: The Council failed to process and deal with the transfer of an Education, Health and Care (EHC) Plan from another council area in line with law and statutory guidance for Mrs X’s son, Mr Z. It failed to hold an annual review before amending …
West Berkshire Council
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care assessment. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the …
London Borough of Waltham Forest
Summary: We cannot investigate Miss X’s complaint about the Council’s decision-making regarding her homelessness application. This is because Miss X has already taken the matter to the County Court. We cannot investigate matters which have been subject to court proceedings, regardless of the outcome.
North Somerset Council
Summary: We will not investigate Mr X’s complaint about the Council’s request that he clarify his name before processing his information request. This is because we have decided any injustice is not significant enough to justify our involvement.
Manchester City Council
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Kirklees Metropolitan Borough Council
Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the way the Council reached its decision to justify an investigation. We cannot decide whether an organisation has breached the Equality Act 2010, …
Coventry City Council
Summary: We cannot investigate Miss X’s complaint about the Council’s actions which have been considered by a court in relation to the care of her child. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no …
Brighton & Hove City Council
Summary: We will not investigate this complaint about how the Council handled a homelessness case. This is because the Council's actions provide a suitable remedy and further investigation by the Ombudsman is unlikely to achieve a different outcome. There is insufficient evidence of fault in …
Lewes District Council
Summary: We will not investigate this complaint about the Council’s decision to recover a housing benefit overpayment. This is because it would have been reasonable for Mr X to have appealed to the Tribunal.
London Borough of Islington
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to issue a partial refund for a Penalty Charge Notice. There is not enough evidence of fault by the Council and there is no worthwhile outcome achievable by our involvement. We will not …
Dudley Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.
London Borough of Lambeth
Summary: We will not investigate this complaint about flooding from a council owned property causing damage to Mrs X’s property. This is because it is reasonable to expect Mrs X to go to court.
London Borough of Croydon
Summary: Miss X complained about the Council’s handling of her homelessness application including delay in providing interim accommodation and deciding her homelessness application. It also failed to review the suitability of the accommodation it provided to her. We found fault by the Council on all …
London Borough of Camden
Summary: We will not investigate this complaint about the Council’s failure to investigate officer conduct in relation to Tribunal proceedings. This is because it concerns matters that have already been decided by a Tribunal, so we have no remit to do so.
Surrey County Council
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport for the complainant’s children. This is because there is not enough evidence of fault by the Council to warrant an investigation.
London Borough of Southwark
Summary: We will not investigate this complaint about the Council’s handling and escalation of a penalty charge notice. This is because there is not enough evidence of fault by the Council.
Somerset Council
Summary: We will not investigate Mr X’s complaint about the Council not taking appropriate action in response to his concerns about people parking in a restricted area near his home. This is because there is insufficient evidence of fault with the Council and any personal …
Surrey County Council
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Birmingham City Council
Summary: We will not investigate this complaint about a cancelled right to buy application as Mr X can take his case to court.