40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary. Mrs X complained about the failure of a Council funded provider to keep her daughter, Miss Y, safe when she moved to another room. We found fault with the provider’s risk assessment and some record keeping. This caused distress and uncertainty as to whether …
Summary: There was no fault causing Mr X significant personal injustice in the Council’s handling of Mr X’s homelessness. There was some fault in the Council’s recording and communication of its homelessness decision. The Council apologised to Mr X which was an appropriate remedy for …
Summary: Miss F complained about the Council’s handling of her child’s Education, Health and Care Plan. We found there was a delay issuing the final plan which caused distress, delayed appeal rights and a loss of SEND provision for two months. The Council has agreed …
Summary: Ms X complained about the Council’s actions relating to an unpaid penalty charge notice she received and the removal of her car. We found fault because the Council lacked appropriate oversight and allowed the case to drift. This caused Ms X avoidable distress, frustration …
Summary: We have decided not to investigate Miss X’s complaint about the school admissions panel refusing her appeal. The Council upheld her complaint and has agreed to remedy the complainant’s injustice by completing a new appeal Further investigation by us would therefore not be proportionate.
Summary: We will not investigate this complaint about the Council’s management of the complainant’s child’s special educational needs. The complaint is late and there are no good reasons for us to consider it now.
Summary: We will not investigate this complaint about the Council’s handling of contact arrangements. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove her from the housing register. There is insufficient evidence of fault in the Council’s application of its policies. We cannot investigate Miss X’s complaint about damp and mould because we do …
Summary: We will not investigate this complaint about the customer service Mr X received when he contacted the Council regarding his council tax account, nor will we investigate the Council’s complaint handling following this. This is because Mr X has experienced insignificant injustice to warrant …
Summary: We will not investigate this complaint about Miss X’s application for social housing. It is unlikely an investigation would lead to a different outcome for Miss X.
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application and the suitability of interim accommodation provided under the homelessness Relief duty. There is insufficient evidence of any fault in the Council’s handling of the application and offers of accommodation. …
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about the management of the complainant’s son’s special educational needs. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation, and the complainant has used her right to appeal to the First-tier …
Summary: We will not investigate this complaint about Education Health and Care plan delays. Parts of this complaint is late, or it is reasonable for Miss X to take the issue to the Tribunal. On the parts of the complaint we could investigate, the Council …
Summary: We will not investigate this complaint about a school allocation for Miss X’s child. There is not enough evidence of fault in how the Council reached its decision to warrant further investigation.
Summary: We will use our discretion not to investigate this complaint about the alleged actions of an organisation linked to the Council because we could not achieve anything worthwhile for Mr X.
Summary: We upheld Ms X’s complaint about the Council delaying in making payments promised to her after she made an earlier complaint. This caused her injustice as avoidable frustration, time and trouble. The Council accepted these findings and agreed action we recommended to remedy this …
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate this complaint about council tax account handling. This is because the Council has, at our invitation, agreed to provide an improved remedy for the potential injustice caused by its faults.
Summary: We will not investigate this complaint about the Council’s response to the complainant’s request for work to a highway tree. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
Summary: We cannot investigate this complaint because it concerns a report produced for the Family Court. The law prevents us from considering the content or preparation of court reports.
Summary: We will not investigate this complaint about the Council’s response to a request for works to a highway tree. There is insufficient evidence of fault on the Council’s part to warrant investigation.
Summary: We cannot investigate this complaint about the Council’s involvement in Mr X’s child’s case. We have no power in law to investigate matters that have been considered in court. It was reasonable for Mr X to raise his concerns as part of the related …
Summary: We will not investigate this complaint about the Council’s introduction of a new waste collection service. This is because the law prevents us investigating something affecting most of the residents in the Council’s area. In any event, there is insufficient evidence of fault to …
Summary: Miss X complained about the Council’s failure to provide her child, Y, with school placement, full-time education and with the provision set out in Y’s Education, Health and Care Plan. Miss X also complained the Council failed to provide her with respite support. There …