London Borough of Ealing
Summary: We will not investigate Mr X’s complaint about damage caused to his property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Mr X to take the matter to court.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Blackburn with Darwen Council
Summary: We will not investigate Mrs X’s complaint about the Council’s recovery of council tax. This is because she has a right of appeal to the Valuation Tribunal.
Birmingham City Council
Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.
Newcastle upon Tyne City Council
Summary: We cannot investigate Mr X’s complaint because the law prevents us from investigating complaints about what happens in schools and the actions of councils dealing with complaints about these matters.
Lancashire County Council
Summary: We will not investigate this complaint about the Council’s decision to refuse to consider is new complaint. This is because law prevents us from investigating complaints about the start of court proceedings or what happened in court, and it is not proportionate to investigate …
London Borough of Barnet
Summary: We will not investigate this complaint about how the Council dealt with X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Surrey County Council
Summary: We will not investigate this complaint about a vehicle crossover application. This is because there is not enough evidence of fault by the Council to justify investigating.
East Riding of Yorkshire Council
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions when he attended an appointment for his Concessionary Travel Pass application. This is because the crux of the complaint is a data matter which is best considered and decided by the Information …
The Newcastle Upon Tyne Hospitals NHS Foundation Trust (25 005 718b)
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
Lancashire County Council
Summary: We cannot investigate this complaint about the Council’s handling of Miss X’s application for an Education, Health and Care Plan for her daughter and its refusal to provide alternative educational provision while she was unable to attend school. This is because Miss X has …
London Borough of Hillingdon
Summary: We will not investigate Miss X's complaint about the Council's handling of her homelessness application because further investigation is unlikely to lead to a different outcome.
Herefordshire Council
Summary: We will not investigate this complaint about how the Council considered a late technical submission in a planning application. This is because we have decided any injustice to Mr X is not significant enough to justify our involvement.
London Borough of Hackney
Summary: We will not investigate this complaint about the outcome of a care assessment from 2022. This is because the complaint is late and there are no good reasons to investigate.
Swindon Borough Council
Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an extension built next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its decision on the expediency of taking …
Cornwall Council
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Needs Assessment. There is not enough evidence of fault to warrant an investigation.
Akari Care Ltd
Summary: We will not investigate this complaint about how the Care Provider handled Mrs X’s complaint. It is not proportionate for us to investigate complaint-handling in isolation when we are not also investigating the substantive matter.
Bath and North East Somerset Council
Summary: The Council did not notify Mrs Y of its decision following D's annual review in October 2024 and did not issue an amended EHC Plan until almost one year later. There is no evidence to show the Council considered or recorded whether it owed …
Buckinghamshire Council
Summary: We will not investigate this complaint about the Council’s handling of post-16 transport. This is because an investigation by the Ombudsman would not lead to a different outcome. Data protection issues are best dealt with by the Information Commissioner’s Office.
Warwickshire County Council
Summary: Miss X complains the Council did not deal with her son Y’s education properly, resulting in loss of educational provision. The Council is at fault because it delayed issuing Y’s Education Health and Care (EHC) Plan and did not consider whether it had a …
Bath and North East Somerset Council
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case when he was a child in the 1980s and 1990s. We could not carry out a fair investigation due to the passage of time. There is insufficient evidence of fault …
Oldham Metropolitan Borough Council
It completed the relevant assessments and considered the risks before making its decision. Where there is no evidence of fault in the decision-making process, the Ombudsman cannot question the merits of the decision itself.
North Northamptonshire Council
It properly assessed Ms X’s needs and offered commissioned care to meet her eligible needs while her preferred PA arrangement was explored. Ms X declined the care offered on more than one occasion.
Medway Council
Summary: We will not investigate Mrs Y’s complaint about the Council’s failure to arrange alternative provision and carry out an early review of her child’s Education, Health and Care Plan. This is because these matters overlap with a SEND Tribunal appeal about her child’s Plan. …
Teignbridge District Council
Summary: Mrs X complained about the Council’s decision to remove the one-hour free car parking for Blue Badge holders from the Council car parks without prior consultation and an appropriate equality impact assessment. There was fault in the way the Council made its decision to …
Stockport Metropolitan Borough Council
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.