40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: Miss X complained about transport arrangements made for her son (Y) by the Council. We found fault with the Council for its failure to carry out a risk assessment, make suitable transport arrangements and communicate with Miss X effectively. The Council’s fault caused injustice …
Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.
Summary: We cannot investigate Mr X’s complaint because the law prevents us from investigating complaints about what happens in schools and the actions of councils dealing with complaints about these matters.
Summary: We will not investigate this complaint about how the Council engaged with Ms X during the child in need process. This is because the Council’s actions are sufficient to remedy any injustice and further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s priority and eligibility for the social housing register. There is not enough evidence of fault by the Council to justify our involvement.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Summary: We will not investigate this complaint about how the Council considered a late technical submission in a planning application. This is because we have decided any injustice to Mr X is not significant enough to justify our involvement.
Summary: We will not investigate this complaint that the Council unlawfully shared X’s information or about how the Council dealt with their request for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: We cannot investigate Miss X’s complaint about children services matters which are not separable from court proceedings. The Information Commission and Social Work England are better placed to consider other aspects of her complaint. We are unlikely to find fault in the Council’s decisions …
Summary: We will not investigate Mr X’s complaint about the Council’s assisted bin collection service because any personal injustice is not significant enough to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions when he attended an appointment for his Concessionary Travel Pass application. This is because the crux of the complaint is a data matter which is best considered and decided by the Information …
Summary: We will not investigate this complaint about how the Care Provider handled Mrs X’s complaint. It is not proportionate for us to investigate complaint-handling in isolation when we are not also investigating the substantive matter.
Summary: We will not investigate this complaint about the Council’s handling of post-16 transport. This is because an investigation by the Ombudsman would not lead to a different outcome. Data protection issues are best dealt with by the Information Commissioner’s Office.
Summary: The Council did not notify Mrs Y of its decision following D's annual review in October 2024 and did not issue an amended EHC Plan until almost one year later. There is no evidence to show the Council considered or recorded whether it owed …
Summary: We will not investigate Miss X’s complaint about the Council’s failure to refund her rent deposit. This is because there is not enough evidence of fault by the Council to warrant an investigation by us.
Summary: Miss X complains the Council did not deal with her son Y’s education properly, resulting in loss of educational provision. The Council is at fault because it delayed issuing Y’s Education Health and Care (EHC) Plan and did not consider whether it had a …
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case when he was a child in the 1980s and 1990s. We could not carry out a fair investigation due to the passage of time. There is insufficient evidence of fault …
Summary: We will not investigate this complaint about the Council failing in its safeguarding duties. This is because there is insufficient evidence of fault by the Council.
Summary: We find the Council was at fault for failing to ensure that Mrs X’s child received the Speech and Language Therapy in their Education, Health and Care Plan. To remedy the injustice, the Council has agreed to produce an action plan to explain how …
Summary: We will not investigate X’s complaint about a Penalty Charge Notice. This is because part of X’s complaint is made late and recent matters have not caused X a significant enough injustice.
Summary: We will not investigate this complaint about the Council's handling of a further complaint about library services. This is because there is insufficient evidence of significant personal injustice and further investigation is unlikely to achieve a worthwhile outcome.
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s school transport assistance application. This is because it was reasonable for her to ask the Council for an appeal by an independent panel.
Summary: We will not investigate this complaint about the support provided to Mrs X’s child who has an Education, Health and Care Plan. This is because it was reasonable for Mrs X to appeal to The First-tier Tribunal (Special Educational Needs and Disability).
Summary: Mr X complained Anchor Hanover Group (the care provider) wrongly restricted his visits to his father’s care home. He says this distressed him. We uphold the complaint. The care provider communicated poorly with Mr X, did not review his visiting restrictions and did not …
Summary: We cannot investigate this complaint about the Council’s handling of a council tax matter. Some of the complaint is late, and Mr X has sought a remedy in court.