40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Summary: Mrs X complained about the Council’ failure to honour an agreement to secure suitable accommodation following an allocations mistake. We found the Council to be at fault. This caused Mrs X and her family to live in overcrowed conditions for longer than necessary, as …
Summary: We will not investigate this complaint about the care of a looked after child because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s assisted bin collection service because any personal injustice is not significant enough to warrant an investigation.
Summary: Miss X complained about transport arrangements made for her son (Y) by the Council. We found fault with the Council for its failure to carry out a risk assessment, make suitable transport arrangements and communicate with Miss X effectively. The Council’s fault caused injustice …
Summary: We will not investigate this complaint about the Council’s handling of post-16 transport. This is because an investigation by the Ombudsman would not lead to a different outcome. Data protection issues are best dealt with by the Information Commissioner’s Office.
Summary: We will not investigate Mrs X’s complaint about how the Council considered her housing application. This is because further investigation would not lead to a different outcome.
Summary: We will not investigate Miss X's complaint about the Council's handling of her homelessness application because further investigation is unlikely to lead to a different outcome.
It properly assessed Ms X’s needs and offered commissioned care to meet her eligible needs while her preferred PA arrangement was explored. Ms X declined the care offered on more than one occasion.
Summary: We will not investigate Ms X’s complaint about the Council's response to her reports of safety hazards and other concerns regarding her private housing. There is insufficient evidence of fault to warrant an investigation.
Summary: We will not investigate this complaint about the issue of the Council’s summons and warrant for arrest. We cannot investigate court proceedings. There is not enough evidence of fault in Mr X’s other complaints to warrant investigation.
Summary: We will not investigate Mr X’s complaint about a Council officer’s actions when he attended an appointment for his Concessionary Travel Pass application. This is because the crux of the complaint is a data matter which is best considered and decided by the Information …
Summary: We will not investigate this complaint that the Council unlawfully shared X’s information or about how the Council dealt with their request for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
Summary: We cannot investigate Mr X’s complaint because the law prevents us from investigating complaints about what happens in schools and the actions of councils dealing with complaints about these matters.
Summary: We will not investigate this complaint about how the Council engaged with Ms X during the child in need process. This is because the Council’s actions are sufficient to remedy any injustice and further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an extension built next to the complainant’s home. There is insufficient evidence of fault in the way the Council reached its decision on the expediency of taking …
Summary: We will not investigate Ms X’s complaint about the Council's response to safety and over-occupancy concerns regarding her home. There is insufficient evidence of fault to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about damage caused to his property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Mr X to take the matter to court.
Summary: We will not investigate this complaint about the Council failing in its safeguarding duties. This is because there is insufficient evidence of fault by the Council.
Summary: Mrs X complained about the Council’s decision to remove the one-hour free car parking for Blue Badge holders from the Council car parks without prior consultation and an appropriate equality impact assessment. There was fault in the way the Council made its decision to …
Summary: We will not investigate Mrs X’s complaint about the Council’s recovery of council tax. This is because she has a right of appeal to the Valuation Tribunal.
Summary: We will not investigate this complaint about the Council’s initial decision to refuse to register and determine his review request. This is because there is insufficient evidence of fault by the Council.
Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.