40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about Mr X’s personal information being shared by a council officer. This is because the Information Commissioner’s Office is the appropriate body to consider complaints about data protection, and the law prevents us investigating personnel matters.
Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove her from the housing register. There is insufficient evidence of fault in the Council’s application of its policies. We cannot investigate Miss X’s complaint about damp and mould because we do …
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy …
Summary: We will not investigate this complaint about the Council’s handling of a breach of planning control. There is not significant enough injustice to warrant investigation.
Summary: We will not investigate this complaint about how the Council dealt with a homelessness application. There is not enough evidence of fault to justify an investigation into how the Council reached its decision not to offer interim accommodation or financial help to Mr X. …
Summary: We have decided not to investigate Miss X’s complaint about the school admissions panel refusing her appeal. The Council upheld her complaint and has agreed to remedy the complainant’s injustice by completing a new appeal Further investigation by us would therefore not be proportionate.
Summary: We will not investigate Mr X’s complaint about an incident on school transport because there is nothing we could add to the Council’s response.
Summary: We will not investigate this complaint about the Council’s management of the complainant’s child’s special educational needs. The complaint is late and there are no good reasons for us to consider it now.
Summary: The Council was at fault in how it decided Mrs Y had deprived herself of an asset to avoid paying for her care. This caused Mrs Y’s representative, Mrs X, avoidable frustration and uncertainty. The Council will reconsider its decision. It will also issue …
Summary. Mrs X complained about the failure of a Council funded provider to keep her daughter, Miss Y, safe when she moved to another room. We found fault with the provider’s risk assessment and some record keeping. This caused distress and uncertainty as to whether …
Summary: We will not investigate Mr X’s complaint about his Subject Access Request and a breach of data protection. It is reasonable to expect Mr X to raise his concerns with the Information Commissioner’s Office and pursue financial compensation from the court.
Summary: There was no fault causing Mr X significant personal injustice in the Council’s handling of Mr X’s homelessness. There was some fault in the Council’s recording and communication of its homelessness decision. The Council apologised to Mr X which was an appropriate remedy for …
the Council issuing Mr X with a Fixed Penalty Notice. There is no worthwhile outcome achievable from our investigation. Additionally, Mr X can challenge the notice in court.
Summary: We will not investigate Mr X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate Miss X’s complaint about Ms Y’s care. If we were to investigate it is unlikely we would add to the Care Provider’s investigation or reach a different outcome. There is not enough evidence of fault in how the Care Provider …
Summary: We will not investigate this complaint about a school allocation for Miss X’s child. There is not enough evidence of fault in how the Council reached its decision to warrant further investigation.
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application and the suitability of interim accommodation provided under the homelessness Relief duty. There is insufficient evidence of any fault in the Council’s handling of the application and offers of accommodation. …
Summary: We will not investigate this complaint about Miss X’s application for social housing. It is unlikely an investigation would lead to a different outcome for Miss X.
Summary: The Council was at fault in how it arranged for Ms Y to defer paying for her care so she did not need to sell her home. This caused her son, Mr X, avoidable frustration but did not impact Ms Y as the faults …
Summary: Miss F complained about the Council’s handling of her child’s Education, Health and Care Plan. We found there was a delay issuing the final plan which caused distress, delayed appeal rights and a loss of SEND provision for two months. The Council has agreed …
Summary: We will not investigate Mrs X’s complaint about how the Council handled her concerns about parking enforcement outside her property. There is not enough evidence of fault by the Council to justify investigating and we could not add any further meaningful outcome. Part of …
Summary: We will not investigate this complaint about inadequate parking provision because it is late and there is no good reason to exercise discretion to investigate it now. There is also insufficient evidence of faut in the Council’s actions.
Summary: We will not investigate this complaint about a parking enforcement matter. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about the customer service Mr X received when he contacted the Council regarding his council tax account, nor will we investigate the Council’s complaint handling following this. This is because Mr X has experienced insignificant injustice to warrant …