North Northamptonshire Council
Summary: We will not investigate this complaint about the Council’s response to parents’ concerns about a primary school because there is not enough evidence of fault to justify an investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
London Borough of Ealing
Summary: We have discontinued the investigation. The Council is still considering part of Mr X’s complaint through the statutory children’s complaints procedure. The remaining matters concern court proceedings, or issues closely connected to those proceedings, which we cannot or have decided not to investigate. Further …
Essex County Council
Summary: We will not investigate Mr X’s complaint about how the Council considered his request to implement safety measures on a lane. This is because we could not add to any previous investigation by the Council and there is insufficient evidence of fault by the …
Lake District National Park Authority
Summary: We will not investigate Mr X’s complaint about the Authority’s handling of his submissions to a consultation in 2023. This complaint is late and there are no good reasons why we should investigate it now.
Somerset Council
Summary: We will not investigate Ms X's complaint about the Council's handling of her Subject Access Request (SAR). The Information Commissioner is better placed to consider complaints about access to information and compliance with data protection legislation.
West Berkshire Council
Summary: We will not investigate Mr X’s complaint the Council has not taken planning enforcement action. There is insufficient evidence of fault to justify an investigation.
London Borough of Haringey
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his personal data or its enforcement of Penalty Charge Notices (PCNs). Complaints about data handling are better considered by the Information Commissioner’s Office (ICO). Mr X had a right of appeal for …
London Borough of Hillingdon
Summary: We will not investigate this complaint about a penalty charge notice. This is because Miss X has used her legal right to appeal so we have no remit to investigate.
Sandwell Metropolitan Borough Council
Summary: We will not investigate this complaint about a council tax liability order as it is unlikely we will find fault by the Council.
Worcestershire County Council
Summary: We will not investigate Miss X’s complaint about how a local waste and recycling centre is operated. This is because Miss X was not caused a significant personal injustice.
Manchester City Council
Summary: Miss X complained the Council failed to provide interim accommodation when she and her young children were evicted from their home. We found the Council’s failure to provide interim accommodation when it accepted a homelessness duty is fault. This fault caused Miss X unnecessary …
Surrey County Council
Summary: We will not investigate this complaint about negligence by the Council when carrying out roadworks. This is because it would be reasonable for Ms X to take the matter to court.
Plymouth City Council
Summary: There was no fault causing Mr X significant personal injustice in the Council’s handling of Mr X’s homelessness. There was some fault in the Council’s recording and communication of its homelessness decision. The Council apologised to Mr X which was an appropriate remedy for …
Royal Borough of Greenwich
Summary. Mrs X complained about the failure of a Council funded provider to keep her daughter, Miss Y, safe when she moved to another room. We found fault with the provider’s risk assessment and some record keeping. This caused distress and uncertainty as to whether …
Surrey County Council
Summary: We cannot investigate Mrs X’s complaint about alternative educational provision and special educational provision. Mrs X has appealed to the First-Tier Tribunal (Special Educational Needs and Disability).
Nottinghamshire County Council
Summary: The Council was at fault in how it decided Mrs Y had deprived herself of an asset to avoid paying for her care. This caused Mrs Y’s representative, Mrs X, avoidable frustration and uncertainty. The Council will reconsider its decision. It will also issue …
Derbyshire County Council
Summary: We will not investigate Mr X’s complaint about an incident on school transport because there is nothing we could add to the Council’s response.
South Holland District Council
Summary: We will not investigate Mrs X’s complaint about the suitability of housing. Mrs X had a right of appeal to the County Court and it would have been reasonable to expect her to have used it.
London Borough of Enfield
Summary: We will not investigate this complaint about the Council failing to consider Mr X’s child’s needs when deciding his education placement through the EHCP process. This is because Mr X has a right of appeal to a Tribunal and it is reasonable to expect …
Nuneaton & Bedworth Borough Council
Summary: We cannot investigate this complaint about the Council issuing Mrs X with a fixed penalty notice. The law prevents us from investigating complaints about the start of court action.
London Borough of Haringey
the Council issuing Mr X with a Fixed Penalty Notice. There is no worthwhile outcome achievable from our investigation. Additionally, Mr X can challenge the notice in court.
Bournemouth, Christchurch and Poole Council
Summary: We will not investigate Mr X’s complaint about his Subject Access Request and a breach of data protection. It is reasonable to expect Mr X to raise his concerns with the Information Commissioner’s Office and pursue financial compensation from the court.
Birmingham City Council
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Sunderland City Council
Summary: We will not investigate this complaint about a school allocation for Miss X’s child. There is not enough evidence of fault in how the Council reached its decision to warrant further investigation.
London Borough of Haringey
Summary: We will not investigate this complaint about council tax account handling. This is because the Council has, at our invitation, agreed to provide an improved remedy for the potential injustice caused by its faults.