40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about council tax. This is because Miss X’s complaint is late and she had a right of appeal she could have used. There is not enough evidence of fault to justify investigation into more recent matters .
Summary: We will not investigate Miss X’s complaint about poor communication. This is because any injustice is not significant enough to warrant an investigation.
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. This is because Mrs X had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to …
Summary: We will not investigate this complaint about Miss X’s council tax reduction entitlement. This is because there is not enough evidence of fault by the Council, and the DWP can consider Miss X’s dispute. Part of the complaint is late.
Summary: We will not investigate Mr X’s complaint about the Council’s actions regarding Mr X’s child’s school attendance. Further investigation would not lead to a different outcome or achieve anything more for Mr X.
Summary: We will not investigate this complaint about mismanagement of a council tax account as the Council has offered an appropriate remedy for the injustice that arose from this.
Summary: We cannot investigate this complaint about the Council’s children’s services involvement with Miss X’s family. The law prevents us from investigating matters which have been subject to court proceedings.
Summary: We will not investigate this complaint about the conduct of an Enforcement Officer and the Council's handling of the resulting complaint. This is because the Council has already investigated the complaint, accepted fault and taken action in response to its findings. We cannot add …
Summary: We will not investigate this complaint about how the Council communicates with a political representative about special educational needs and disability matters. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions leading to Mr X suffering a significant personal injustice to justify an investigation. Also, we …
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.
Summary: We will not investigate this complaint about the standard of care in a care home. We could not add to the investigations already carried out, nor could we achieve a more meaningful outcome.
Summary: We will not investigate this complaint about the Council incorrectly continuing to issue council tax exemption letters to Mrs X. This is because there is insufficient evidence of fault and Mrs X could appeal to the Tribunal.
Summary: We will not investigate this complaint about the way the Council processed this planning application. All matters about Mr X’s planning application are outside our jurisdiction as Mr X has already appealed to the Planning Inspector.
Summary: Miss X complained the Council failed to provide interim accommodation when she and her young children were evicted from their home. We found the Council’s failure to provide interim accommodation when it accepted a homelessness duty is fault. This fault caused Miss X unnecessary …
Summary: We will not investigate Mr X’s complaint about loss of his personal property. This is because it is reasonable to expect Mr X to go to court.
Summary: We will not exercise discretion to investigate this complaint about the Council's s.202 Housing Act 1996 suitability review of temporary accommodation. Ms X was given the opportunity to appeal matters in court. The events took place between 2022 and 2024 rendering the complaint out …
Summary: We will not investigate Mr X’s complaint about how the Council considered his request to implement safety measures on a lane. This is because we could not add to any previous investigation by the Council and there is insufficient evidence of fault by the …
Summary: We will not investigate this complaint about a council tax liability order as it is unlikely we will find fault by the Council.
Summary: We will not investigate Ms X's complaint about the Council's handling of her Subject Access Request (SAR). The Information Commissioner is better placed to consider complaints about access to information and compliance with data protection legislation.
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her anti-social behaviour complaints. This is because it is late with no good reason to investigate it now.
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing situation. We are satisfied with the Council’s actions or proposed actions so have ended our assessment.
Summary: We will not investigate Miss X’s complaint about how a local waste and recycling centre is operated. This is because Miss X was not caused a significant personal injustice.
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for parking restrictions. This is because there is insufficient evidence of fault by the Council.