Redditch Borough Council
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Harborough District Council
Summary: We will not investigate this complaint about Miss X’s council tax reduction entitlement. This is because there is not enough evidence of fault by the Council, and the DWP can consider Miss X’s dispute. Part of the complaint is late.
Wiltshire Council
Summary: We will not investigate this complaint about the way the Council processed this planning application. All matters about Mr X’s planning application are outside our jurisdiction as Mr X has already appealed to the Planning Inspector.
Cheshire West & Chester Council
Summary: We will not investigate how the Council handled Mrs X’s alleged whistleblowing complaint or its decision to manage her contact with the Council. There is not enough evidence of fault or significant injustice to warrant an investigation. We will not investigate Mrs X’s complaint …
Cheshire East Council
Summary: We will not investigate this complaint about the failure to require reinstatement of a public footpath. This is because the complaint has been made by a community council which is a public body.
South Staffordshire District Council
Summary: We will not investigate this complaint about the Council’s handling of a retrospective planning application for a development near Mr X’s home. This is because Mr X has not suffered significant personal injustice because of any fault by the Council.
Telford & Wrekin Council
Summary: We will not investigate this complaint about the Council incorrectly continuing to issue council tax exemption letters to Mrs X. This is because there is insufficient evidence of fault and Mrs X could appeal to the Tribunal.
Connaught Care (Huntingdon) Ltd
Summary: We will not investigate this complaint about the standard of care in a care home. We could not add to the investigations already carried out, nor could we achieve a more meaningful outcome.
Brighton & Hove City Council
Summary: We will not investigate this complaint about a council tax direct debit payment as any outstanding injustice caused to Mis X is not sufficient to warrant our further involvement.
North Northamptonshire Council
Summary: We will not investigate this complaint about the Council’s response to parents’ concerns about a primary school because there is not enough evidence of fault to justify an investigation.
Durham County Council
Summary: We will not investigate this complaint about missed waste collections. This is because we have decided any injustice is not significant enough to justify our involvement.
Brighton & Hove City Council
Summary: We will not investigate this complaint about the Council’s maintenance of a parking bay because it is reasonable for the complainant to go to court.
Cumberland Council
Summary: We will not investigate Mr X’s complaint about an email sent by the Council that refers to him. This is because there is no evidence of a significant injustice.
Liverpool City Council
Summary: We will not investigate Mr X’s complaint about what happened when he reported housing safety concerns to the Council. This is because the complaint has been made late and there are no good reasons for investigating.
Breckland District Council
Summary: We will not investigate this complaint about council tax. This is because Miss X’s complaint is late and she had a right of appeal she could have used. There is not enough evidence of fault to justify investigation into more recent matters .
Oxford City Council
Summary: We will not investigate Miss X’s complaint about poor communication. This is because any injustice is not significant enough to warrant an investigation.
Medway Council
Summary: We will not investigate this complaint about the Council’s handling of her son’s Education, Health and Care Plan annual review. This is because the issue concerns the issue concerns the way the Council reached its decision about the contents of his Education, Health and …
London Borough of Lambeth
Summary: We cannot investigate this complaint about how the Council considered Mr X’s liability for council tax. Mr X has appealed to the Valuation Tribunal and so the law says we cannot investigate.
Kent County Council
Summary: We will not investigate this complaint about the suitability of transport the Council has arranged for Ms X’s child to travel to school. This is because there is not enough evidence of fault to warrant an investigation.
London Borough of Lambeth
Summary: We will not exercise discretion to investigate this complaint about the Council's s.202 Housing Act 1996 suitability review of temporary accommodation. Ms X was given the opportunity to appeal matters in court. The events took place between 2022 and 2024 rendering the complaint out …
West Northamptonshire Council
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for parking restrictions. This is because there is insufficient evidence of fault by the Council.
Surrey County Council
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. This is because Mrs X had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to …
North Northamptonshire Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her child school travel assistance. This is because there is not enough evidence of fault by the Council to justify us investigating.
Leeds City Council
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Plan for Ms X’s child within the statutory timeframe. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.
Lake District National Park Authority
Summary: We will not investigate Mr X’s complaint about the Authority’s handling of his submissions to a consultation in 2023. This complaint is late and there are no good reasons why we should investigate it now.