Liverpool City Council
Summary: We will not investigate this complaint about a home to school transport application. There is not enough evidence of fault to warrant investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
London Borough of Southwark
Summary: We will not investigate X’s complaint about a delay in delivering green waste bags because the Council apologised and an investigation is unlikely to achieve anything more. We will not investigate X’s complaint that the Council did not refund their £42 because the claimed …
London Borough of Ealing
Summary: We have discontinued the investigation. The Council is still considering part of Mr X’s complaint through the statutory children’s complaints procedure. The remaining matters concern court proceedings, or issues closely connected to those proceedings, which we cannot or have decided not to investigate. Further …
London Borough of Havering
Summary: We will not investigate Miss X’s complaint that the Council failed to collect an item as part of a bulky waste collection service she paid for because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
Worcestershire County Council
Summary: We will not investigate Miss X’s complaint about how a local waste and recycling centre is operated. This is because Miss X was not caused a significant personal injustice.
North Northamptonshire Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her child school travel assistance. This is because there is not enough evidence of fault by the Council to justify us investigating.
Leeds City Council
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Plan for Ms X’s child within the statutory timeframe. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.
North Northamptonshire Council
Summary: We will not investigate this complaint about the Council’s lack of planning enforcement action. There is insufficient injustice to justify an investigation.
London Borough of Ealing
Summary: We have upheld Miss X’s complaint because the Council did not consider her concerns about the suitability of temporary accommodation. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
North East Derbyshire District Council
Summary: We will not investigate Ms X’s complaint that the Council incorrectly sent her a warning letter regarding contamination of her recycling waste. The Council already apologised and removed the letter from its files. An investigation is unlikely to achieve anything else, and Ms X …
West Berkshire Council
Summary: We will not investigate Mr X’s complaint the Council has not taken planning enforcement action. There is insufficient evidence of fault to justify an investigation.
Medway Council
Summary: We will not investigate this complaint about the Council’s handling of her son’s Education, Health and Care Plan annual review. This is because the issue concerns the issue concerns the way the Council reached its decision about the contents of his Education, Health and …
Redditch Borough Council
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Buckinghamshire Council
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Mr X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy, and this removes the need for us to investigate.
West Northamptonshire Council
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for parking restrictions. This is because there is insufficient evidence of fault by the Council.
London Borough of Lambeth
Summary: We will not exercise discretion to investigate this complaint about the Council's s.202 Housing Act 1996 suitability review of temporary accommodation. Ms X was given the opportunity to appeal matters in court. The events took place between 2022 and 2024 rendering the complaint out …
Oxford City Council
Summary: We will not investigate Miss X’s complaint about poor communication. This is because any injustice is not significant enough to warrant an investigation.
Wychavon District Council
Summary: We will not investigate this complaint about housing allocations. This is because there is not enough evidence of fault to justify investigating.
East Sussex County Council
Summary: We cannot investigate this complaint about how the Council exercised its child protection duties. This is because it is about the start of a criminal investigation and the law prevents us from investigating these matters.
East Sussex County Council
Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s child. This is because the complainant has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the subject of the complaint …
Sefton Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint about his dealings with Children’s Services in 2024 because there is nothing we could add to the Council’s response, and nothing worthwhile we could achieve by investigating his complaint now.
Lancashire County Council
Summary: We upheld part of Miss X’s complaint about delay in the Education, Health and Care Plan process for her child, Y. The Council agreed to apologise and pay Miss X £950. We will not investigate the remainder about the suitability of the Y’s school …
Kent County Council
Summary: We will not investigate this complaint about Children’s Social Care services. This is because it relates to matters that have been the subject of court proceedings. We will not investigate matters that might be separable to those proceedings because we could not add to …
Surrey County Council
Summary: We cannot investigate Mrs X’s complaint about the content of an Education Health and Care Plan. Mrs X has appealed to the Tribunal about this matter and so the law says we cannot investigate.
Manchester City Council
Summary: Miss X complained the Council failed to provide interim accommodation when she and her young children were evicted from their home. We found the Council’s failure to provide interim accommodation when it accepted a homelessness duty is fault. This fault caused Miss X unnecessary …