Cheshire East Council
Summary: We will not investigate this complaint about the recovery of business rates arrears. An investigation is unlikely to lead to a significantly different outcome.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Liverpool City Council
Summary: We cannot investigate Ms X’s complaint about a school’s decision to close between 19 and 23 January and the action taken to address mould in classrooms. The law prevents us considering complaints about the management of schools.
London Borough of Southwark
Summary: We have upheld Mrs X’s complaint about the Council significantly increasing her rent without notice. The Council has remedied the injustice to Mrs X during its complaints process.
Southend-on-Sea City Council
Summary: We will not investigate this complaint about Council tax because there is a right of appeal to a valuation tribunal and the matter has been remedied.
Folkestone & Hythe District Council
Summary: We will not investigate this complaint about the Council refusing to issue a proper decision on Mr X’s homeless application in 2021. This complaint is late and there is no good reason Mr X could not have complained to us sooner.
Nottinghamshire County Council
Summary: We will not investigate this complaint about a home to school transport application. There is not enough evidence of fault to warrant investigation.
Royal Borough of Kingston upon Thames
Summary: We will not investigate this complaint about how the Council handled Mr X’s application for a council tax reduction, and his resulting complaint. Any injustice is not significant enough to justify our involvement, and we could not add to the investigation the Council has …
East Riding of Yorkshire Council
Summary: We will not investigate this complaint about school transport. This is because there is not enough evidence of fault to justify our investigation.
Warwickshire County Council
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
London Borough of Waltham Forest
Summary: We will not investigate this complaint about how the Council dealt with an allegation of harm to a child. This is because there is not enough evidence of fault to justify investigating, any injustice has already been remedied by the Council and there is …
Royal Borough of Windsor and Maidenhead Council
Summary: We will not investigate this complaint about how the Council handled the closure of a public park. This is because we have decided any injustice is not significant enough to justify our involvement.
Salford City Council
Summary: We will not investigate this complaint about data the Council holds about Miss X, or how it responded to her request for a copy of her data. The Information Commissioner’s Office would be best placed to consider this complaint.
Cambridgeshire County Council
Summary: Mrs X complained the Council failed to meet the legal timescales for completing an annual review of her son Y’s Education, Health and Care Plan and issuing an amended plan, and had poor communication and complaint handling. We find the Council at fault for …
Cambridgeshire County Council
Summary: There was fault by the Council. It took too long to issue a final Education Health and Care Plan when Miss X’s son was moving from primary to secondary school. The Council also did not communicate with Miss X properly, and cannot show that …
Cambridgeshire County Council
Summary: We cannot investigate Miss X’s complaint about her son’s lack of education provision because Miss X has started court proceedings against the Council.
Leeds City Council
Summary: Ms X complained about the Council’s failure to make adequate reasonable adjustments for her when it dealt with her homelessness assessment. There was no fault by the Council with how it considered Ms X’s request for reasonable adjustments.
London Borough of Havering
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to remove a housing application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could …
London Borough of Lewisham
Summary: We will not investigate this complaint about the Council’s consideration of a boundary when reaching a planning decision. This is because it is late and Mrs X could take the matter to court.
Wakefield Metropolitan District Council
Summary: We cannot investigate this complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
Liverpool City Council
Summary: We will not investigate X’s complaint about the Council’s children’s services involvement with his family, or its refusal to consider his complaint. Social Work England is better placed to consider the substantive matters, and we would be unlikely to find fault in the Council’s …
Royal Borough of Greenwich
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
London Borough of Ealing
Summary: We upheld Miss X’s complaint about delay in completing a financial assessment for her mothers’ care costs. The Council has agreed to take suitable action to remedy the matter.
Hertfordshire County Council
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
London Borough of Hillingdon
Summary: We will not investigate this complaint about a penalty charge notice. This is because Miss X has used her legal right to appeal so we have no remit to investigate.
Wiltshire Council
Summary: We will not investigate this complaint about the way the Council processed this planning application. All matters about Mr X’s planning application are outside our jurisdiction as Mr X has already appealed to the Planning Inspector.