London Borough of Barnet
Summary: We will not investigate this complaint about the Council’s enforcement of a Community Infrastructure Levy. This is because it is late.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
North East Lincolnshire Council
Summary: We will not investigate Mr X’s complaints about damage caused to his bin and the Council mistakenly marking his repair as complete when it was not because the Council apologised and repaired the bin. An investigation is unlikely to achieve anything else. We will …
Coventry City Council
Summary: We will not investigate this complaint about the Council’s decision to pursue recovery action of two housing benefit overpayments. This is because it is reasonable for Mr X to appeal to the Tribunal.
Nottingham City Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her priority on its housing register. There is insufficient evidence of fault in how the Council reached its decision. We cannot consider Miss X’s complaints about disrepair or the Council’s …
Basildon Borough Council
Summary: We will not investigate Mr X’s complaint that the Council failed to collect his garden waste in the year 2025/26 because the claimed injustice is not significant enough.
Ashfield District Council
Summary: We will not investigate Mrs X’s complaint about a claim for personal injury. It would be reasonable for her to pursue a claim of negligence through the courts.
Dorset Council
Summary: We cannot investigate Miss X’s complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
London Borough of Barnet
Summary: We will not exercise discretion to investigate this complaint
London Borough of Hackney
Summary: We will not investigate this complaint about Mr X missing out on an allocation of housing. This is because the events happened more than twelve months ago and so the complaint is now late.
Nottinghamshire County Council
Summary: We will not investigate this complaint about a home to school transport application. There is not enough evidence of fault to warrant investigation.
Royal Borough of Kingston upon Thames
Summary: We will not investigate this complaint about how the Council handled Mr X’s application for a council tax reduction, and his resulting complaint. Any injustice is not significant enough to justify our involvement, and we could not add to the investigation the Council has …
Royal Borough of Windsor and Maidenhead Council
Summary: We will not investigate this complaint about how the Council handled the closure of a public park. This is because we have decided any injustice is not significant enough to justify our involvement.
East Riding of Yorkshire Council
Summary: We will not investigate this complaint about school transport. This is because there is not enough evidence of fault to justify our investigation.
Birmingham City Council
Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a valuation tribunal.
Salford City Council
Summary: We will not investigate this complaint about data the Council holds about Miss X, or how it responded to her request for a copy of her data. The Information Commissioner’s Office would be best placed to consider this complaint.
Cambridgeshire County Council
Summary: Mrs X complained the Council failed to meet the legal timescales for completing an annual review of her son Y’s Education, Health and Care Plan and issuing an amended plan, and had poor communication and complaint handling. We find the Council at fault for …
Cambridgeshire County Council
Summary: There was fault by the Council. It took too long to issue a final Education Health and Care Plan when Miss X’s son was moving from primary to secondary school. The Council also did not communicate with Miss X properly, and cannot show that …
Cambridgeshire County Council
Summary: We cannot investigate Miss X’s complaint about her son’s lack of education provision because Miss X has started court proceedings against the Council.
London Borough of Lewisham
Summary: We will not investigate this complaint about the Council’s decision not to re-investigate what took place in respect of Mr X’s right to buy purchase, as this is a matter for the court.
London Borough of Lewisham
Summary: We will not investigate this complaint about the Council’s consideration of a boundary when reaching a planning decision. This is because it is late and Mrs X could take the matter to court.
Wakefield Metropolitan District Council
Summary: We cannot investigate this complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
Liverpool City Council
Summary: We will not investigate this complaint about council tax liability and complaint handling. This is because the complaint is late and there is no good reason for this. Mr X can approach the Information Commissioner regarding his data handling complaints. It is not proportionate …
Essex County Council
Summary: We cannot investigate Miss X’s complaint about the Council’s actions following its refusal to carry out an Education, Health and Care reassessment. This is because she has used her right of appeal to a tribunal. Other issues raised have not caused Miss X a …
Wokingham Borough Council
Summary: We will not investigate this complaint about the Council’s decision to issue a tree preservation order in relation to a tree on his property. This is because he can challenge the order in the high court.
Suffolk County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s data handling during a Tribunal appeal about her child’s Education, Health and Care Plan. This is because we cannot investigate matters Mrs X has already raised with the Tribunal to resolve. And, the Information …