Liverpool City Region Combined Authority
Summary: We will not investigate this complaint about the Authority’s refusal to replace a lost annual travel pass. There is not enough evidence of fault to warrant investigation.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Leicester City Council
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
NHS Leicester, Leicestershire and Rutland Integrated Care Board (26 001 572a)
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
Dudley Metropolitan Borough Council
Summary: We will not investigate this complaint about highway repair because any injustice is not significant enough to justify our involvement and there is another body better placed to consider this complaint.
Cumberland Council
Summary: We will not investigate Ms X’s complaint that the Council failed to inform her about a bin exchange scheme. The claimed injustice is not significant enough to warrant our involvement.
London Borough of Waltham Forest
Summary: We will not investigate this complaint about how the Council dealt with an allegation of harm to a child. This is because there is not enough evidence of fault to justify investigating, any injustice has already been remedied by the Council and there is …
London Borough of Haringey
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan because she has exercised her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability). There is not enough evidence of fault in …
Warwickshire County Council
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
University Hospitals of Leicester NHS Trust (26 001 572b)
Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of …
London Borough of Hackney
Summary: We will not investigate this complaint about Mr X missing out on an allocation of housing. This is because the events happened more than twelve months ago and so the complaint is now late.
Nottinghamshire County Council
Summary: We will not investigate this complaint about a home to school transport application. There is not enough evidence of fault to warrant investigation.
Royal Borough of Kingston upon Thames
Summary: We will not investigate this complaint about how the Council handled Mr X’s application for a council tax reduction, and his resulting complaint. Any injustice is not significant enough to justify our involvement, and we could not add to the investigation the Council has …
Suffolk County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s data handling during a Tribunal appeal about her child’s Education, Health and Care Plan. This is because we cannot investigate matters Mrs X has already raised with the Tribunal to resolve. And, the Information …
London Borough of Croydon
Summary: We will not investigate Ms X’s complaint that the Council did not refund her rent that she says she overpaid in 2023. This is because the complaint is late with no good reason to investigate it now.
Nottingham City Council
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her priority on its housing register. There is insufficient evidence of fault in how the Council reached its decision. We cannot consider Miss X’s complaints about disrepair or the Council’s …
Leeds City Council
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. Part of the complaint is late and there is no good reason for us to consider it now.
London Borough of Barnet
Summary: We will not exercise discretion to investigate this complaint
London Borough of Lewisham
Summary: We will not investigate this complaint about the Council’s decision not to re-investigate what took place in respect of Mr X’s right to buy purchase, as this is a matter for the court.
Royal Borough of Windsor and Maidenhead Council
Summary: We will not investigate this complaint about how the Council handled the closure of a public park. This is because we have decided any injustice is not significant enough to justify our involvement.
Stevenage Borough Council
Summary: We will not investigate this complaint about damage caused to Mrs X’s property by the Council during works. Mrs X
Dorset Council
Summary: We cannot investigate Miss X’s complaint about information the Council presented during court proceedings. The law prevents us from investigating matters which have been subject to court proceedings.
Basildon Borough Council
Summary: We will not investigate Mr X’s complaint that the Council failed to collect his garden waste in the year 2025/26 because the claimed injustice is not significant enough.
Cambridgeshire County Council
Summary: We cannot investigate Miss X’s complaint about her son’s lack of education provision because Miss X has started court proceedings against the Council.
London Borough of Sutton
Summary: We will not investigate this complaint about the Council's involvement with Miss X when she was a young person. The complaint is late and there is no good reason for us to investigate it now.
Derbyshire County Council
Summary: We will not investigate this complaint about child protection action. The complaint has already been substantially upheld and investigation by the Ombudsman would not lead to a significantly different outcome.