Source · Select Committees · Public Administration and Constitutional Affairs Committee
First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21
Public Administration and Constitutional Affairs Committee
HC 213
Published 20 May 2022
Conclusions (3)
6
Conclusion
Acknowledged
Para 34
The PHSO have improved the data output about their own performance in recent years, which the Committee applauds. Nevertheless, the Committee is of the view that even more open and transparent access to feedback data will enable external stakeholders to give an accurate judgement on the work of the PHSO. …
Government Response Summary
The government describes actions taken to strive for an inclusive colleague community through recruitment and training.
8
Conclusion
Acknowledged
Para 40
Good staff retention ensures high standards and shows an engaged and happy workforce. Therefore, the Committee believes that it is in the PHSO’s benefit, and the benefit of the people it serves to improve staff engagement and aim for high staff retention. We welcome the PHSO’s commitment to engage more …
Government Response Summary
PHSO has commissioned a peer review to be carried out this year and is leading work with the International Ombudsman Institute (IOI) to strengthen and promote peer review across the Ombudsman sector.
10
Conclusion
Acknowledged
Para 48
The Committee notes the progress that has been made to date in implementing the Donaldson Review and look forward to further updates on the implementation of the Review, including an update on the progress of the pilots into systematic investigations.
Government Response Summary
The government launched the PHSO’s Corporate Strategy for 2022–25 and will update the Committee on the implementation of the 2022–23 Business Plan at the next oral evidence hearing.