Source · Select Committees · Public Administration and Constitutional Affairs Committee
First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21
Public Administration and Constitutional Affairs Committee
HC 213
Published 20 May 2022
Recommendations
7
Deferred
The Committee recommends that the PHSO learns from and implements best practice at the Local...
Recommendation
The Committee recommends that the PHSO learns from and implements best practice at the Local Government and Social Care Ombudsman by publishing feedback scores about its service, split between those complainants who were happy with the result of their case …
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Government Response Summary
The government is evaluating a six-month hybrid working pilot and will report on its evaluation in the autumn to set out working arrangements into the medium term.
9
Deferred
Para 43
The Committee welcomes the career development pathways and accreditation scheme put in place within the...
Recommendation
The Committee welcomes the career development pathways and accreditation scheme put in place within the organisation, but also encourages the PHSO to look at possible new development opportunities within the organisation to encourage staff retention and to ensure there is …
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Government Response Summary
The government endorses the Committee’s recommendation urging the Government to take legislative action to reform UK public service Ombudsman schemes. States that Victims bill will allow complaints directly to PHSO.