Source · Select Committees · Public Administration and Constitutional Affairs Committee
First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21
Public Administration and Constitutional Affairs Committee
HC 213
Published 20 May 2022
Recommendations
2
Accepted in Part
Para 20
The PHSO should more clearly notify visitors to its website which cases are not being...
Recommendation
The PHSO should more clearly notify visitors to its website which cases are not being considered under this new policy and further update the Committee on the review outlined to the Committee during the oral evidence session. The PHSO should …
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Government Response Summary
The government states they will look at whether they can provide more granular information on their website to give members of the public and MPs a more specific indication of how long it may take for their case to be looked at, but will not be able to use the Severity of Injustice scale for cases level 3 to 6 at intake.
5
Accepted in Part
Para 27
The PHSO should set out how it plans to take to address the three-long term,...
Recommendation
The PHSO should set out how it plans to take to address the three-long term, low performing scores relating to how evidence is gathered, how decisions are reached and how decisions are made in a timely final decision.
Government Response Summary
The PHSO has delivered and fulfilled 22 of the 25 recommendations of the Clinical Advice Review and are progressing the remaining three recommendations. They are carrying out a phased roll-out of the sharing of provisional view reports with clinical advisers and applying lessons learnt to future phases.