Inadequate pedestrian lighting
Lack of sufficient street lighting in pedestrian-heavy areas (e.g., near bus stops, venues), creating significant hazards.
Source spread
Where this theme appears
This theme appears across 4 independent accountability sources, so the source mix matters as much as the headline total.
57 PFD reports
2 committee recs
1 IMB rec
89 LGO/SPSO decisions
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Prevention of Future Deaths reports(57)— showing 50 strongest matches
Archibold Wellbelove
Concerns: The coroner noted the Council's failure to review its night-lighting policy regarding pedestrian safety, particularly where a footpath discontinues and pedestrians regularly use the road during unlit hours.
Response (Warwickshire County Council): • The Council brought forward a review of its night-lighting policy. • It decided to implement a dropped crossing point with tactile paving, a barrier rail, and supporting signage at … (AI summary)
Responded
Lisa Jane Clayton
Concerns: Concerns involve the car park's 7th-floor wall design, which facilitates climbing, and inadequate CCTV monitoring and security staffing. Little action has been taken despite prior incidents at this location and previous concerns raised.
Overdue
Samuel Shaw
Concerns: Concerns were raised regarding pedestrian safety on the A1 trunk road near Haggerston Holiday Park, specifically noting the unlit crossing, restricted visibility for drivers, and the absence of warning signs or a central refuge.
Response (National Highways): • The respondent confirmed that warning signs and road markings for pedestrians have been in place since 2005. • The respondent stated that installing a central pedestrian refuge would not … (AI summary)
Responded
Sidney Martin
Concerns: The coroner noted that the steps from the canal bridge leading to Gas Street in Skipton are in a dangerous condition, further compounded by poor lighting in the bridge area.
Response (Canal River Trust): • The Trust undertook an investigation visit to the bridge. • The Trust's Health and Safety Advisor and the respondent separately inspected the steps. • The Trust confirmed the step … (AI summary)
Overdue
Mitchell Clifton
Concerns: The coroner suggested improvements to the layout of the Co-operative car park access way, noting it is regularly used by pedestrians and vehicles. Possible enhancements included tactile paving, extending road markings, or a central island.
Response (Staffordshire County Council): • The Council reported that the Co-operative had introduced road humps, lane markings, a central hatched area, and a marked pedestrian route at the car park entrance. • The Council … (AI summary)
Response (Department for Transport): • The Department for Transport stated it had considered national road casualty data for light commercial vehicles. • The Department for Transport indicated it was not convinced that changes to … (AI summary)
Responded
Harold Henshall
Concerns: The coroner identified inadequate street lighting on Church Street, Leek, increasing risk for pedestrians, particularly elderly church users. Crossing facilities near St Edwards Church were also insufficient, exacerbated by the road's gradient and driver visibility challenges.
Overdue
Stephen Owens
Concerns: The coroner noted that a street lamp near the collision site was unilluminated and another was obscured by overhanging foliage, which likely impacted the driver's visibility of the deceased.
Overdue
Olegs Sulaimonovs
Concerns: Concerns include insufficient information for migrant populations about road nature, lack of encouragement for reflective clothing, and the absence of footpaths, lighting, and speed restrictions in a populated area.
Response (T.W. Busby Son): • The organisation stated it would make reflective vests available in staff accommodation, recommend their use at night, and incorporate this into the 2015 induction and recruitment process. • The … (AI summary)
Overdue
Lorraine Sheridan
Concerns: The coroner noted two collisions at a specific location and raised concerns regarding pedestrian safety, identifying a need for improved phase indication to prevent unsafe crossing.
Overdue
Maria Nekrasova
Concerns: The coroner identified a lack of pedestrian protection on the bridge, specifically no central fence or reservation. Concerns were also raised about low and uneven street lighting, and headlight glare obscuring pedestrians from drivers' view at night.
Response (Transport for London): • Transport for London stated it would conduct a detailed investigation of lighting levels and distribution on the bridge by August 2015. • Transport for London stated it would consider … (AI summary)
Responded
Elliott Bignall
Concerns: The coroner noted poor lighting and inadequate signage at the Langmeads foot crossing. These issues increase the risk to pedestrians, especially those distracted by headphones or phones, who may not perceive approaching high-speed trains.
Overdue
Julios Catachanas
Concerns: The coroner raised concerns regarding the absence of street lighting at the junction and suggested staggering the junction to prevent vehicles from driving straight through across Fosseway.
Response (Warwickshire County Council): • Warwickshire County Council identified the junction as a cluster site for the implementation of remedial measures. • The Council stated it would implement a street lighting scheme and upgrade … (AI summary)
Responded
Paul Coxon
Concerns: The coroner raised concerns regarding the lack of illuminated signage for pedestrians on a complex slip road and impaired driver visibility of hazards due to limited sightlines, particularly given the 50 mph speed limit.
Response (Gateshead Council): • The council stated it would erect an additional sign to indicate a pedestrian route. • Investigative work will be undertaken to confirm appropriate signing of the pedestrian route on … (AI summary)
Responded
David Charles
Concerns: The coroner noted that street lighting was switched off at the time of the incident, reducing the pedestrian's chance of being seen and potentially surviving the collision.
Overdue
John Roberts
Concerns: Pedestrians frequently cross a central reservation where a well-worn path indicates a serious risk, likely due to the nearest official crossing being 60 metres away and not clearly evident, raising concerns about the junction design.
Overdue
Bartosz Bortniczak
Concerns: The coroner noted that the 40mph speed restriction is currently applied after a bend on the road, despite a history of incidents. It was recommended that the 40mph restriction be moved to apply prior to the bend.
Response (Doncaster Borough Council): • The Council intends to reduce the speed limit on the relevant stretch of road to 40mph. • Additional signing and road markings would complement the speed limit changes. • … (AI summary)
Responded
Christopher Broom
Concerns: The coroner identified a lack of adequate lighting at the harbour wall's end, obscuring its boundary and making the single, distant lifebelt nearly invisible.
Overdue
John Watt
Concerns: The coroner raises concerns about the absence of a safe or controlled means for pedestrians to cross the A25 Guildford Road in Abinger Hammer village.
Response (John WATT): • Surrey County Council completed an analysis of collision data on the A25 Guildford Road and discussed the incident at a Road Safety Working Group meeting. • The Council plans … (AI summary)
Responded
Colin Hodge
Concerns: The coroner raised concerns about the poor state of repair of the pavement and roadway at a junction, noting the lack of a clear boundary between them. This led to pedestrians walking straight across and vehicles sometimes cutting the corner.
Response (Dorset County Council): • Kerb stones were installed to define the edge of the footway. • A section of new surface was laid on the footway. • A marker post will be erected … (AI summary)
Responded
Luke Mumford
Concerns: The coroner identified that the road is unsafe for driving at 70 mph due to its narrow, unlit carriageway, absence of kerbs or pavements, and bordering hedgerows and trees.
Responded
Frederick Dudley
Concerns: The coroner noted concerns regarding an uncontrolled pedestrian crossing point on the A44g dual carriageway, citing its location on a bend, obscured visibility, and the change in speed limit nearby. The crossing is adjacent to a bus stop, care home, and housing estate.
Overdue
Casper Blackburn
Concerns: The coroner noted extremely poor lighting and a lack of CCTV in the area where Casper entered the canal, making it difficult to discern the canal from the surroundings and unclear what precisely happened.
Response: • Trafford Council established a multi-agency water safety group and engaged with the Bridgewater Canal Company Limited regarding the coroner's concerns. • The Bridgewater Canal Company Limited stated that lighting … (AI summary)
Overdue
Luke Saxton
Concerns: The coroner identified a lack of street lighting in the area where a road collision occurred, particularly near bus stops and a popular wedding venue. They recommended consideration be given to erecting street lighting in this specific area.
Response (North Yorkshire County Council): • Relevant officers would further review the potential installation of a non-prescribed pedestrian warning sign. • Improvements to existing signing and road marking would be introduced at the nearby A59/Gargrave … (AI summary)
Responded
Jacqueline Valvona
Concerns: The coroner raises concerns about the lack of a safe pedestrian crossing on the A3054 at a point frequented by elderly residents with mobility issues. The existing crossing is inaccessible due to a steep incline, increasing pedestrian risk on the busy road.
Response (Isle of Wight Council): • Island Roads and the Police undertook a joint visit to assess highway layout deficiencies. • Island Roads conducted a review of the site and a feasibility study for a … (AI summary)
Response (Island Roads): • Island Roads reviewed the site and undertook a feasibility design for a controlled crossing, including a concept layout and costing. • A pedestrian survey was conducted to determine demand … (AI summary)
Responded
Doreen Fell
Concerns: The coroner identified concerns regarding the national speed limit and lack of street lighting on a section of the A590 in Backbarrow, affecting pedestrian safety near a primary school. Insufficient signage for an alternative underpass was also noted.
Response (National Highways): • National Highways reviewed the national speed limit, street lighting, pedestrian safety, and signage on the A590 through Backbarrow. • The review identified a missing public footpath sign at the … (AI summary)
Responded
Hoshi Naylor
Concerns: The coroner noted the sparse provision of pedestrian crossing points and inadequate street lighting on the A6120 at a location where pedestrians frequently cross the road. This restricts motorists' awareness of pedestrians, particularly in dark conditions.
Response (Leeds City Council): • Leeds City Council stated that a scheme has been included in this year's works program to widen the carriageway to enable a pedestrian refuge to be constructed. • The … (AI summary)
Responded
William Hignett
Concerns: The coroner identified concerns regarding the junction's configuration and positioning, the adequacy of street lighting, vegetation affecting visibility, and the appropriateness of the speed limit at the scene.
Overdue
Jason Imi
Concerns: The coroner identifies a lack of a footpath on the A329 near the Royal Berkshire Hotel and insufficient street lighting, requiring pedestrians to cross the unlit road. Visibility for motorists is further affected by a tree canopy and a dip in the road surface.
Response (The Highways Authority): • The Highways Authority stated it would monitor and review pedestrian activity in the area near the Royal Berkshire Hotel. • The Council indicated it would consider introducing additional street … (AI summary)
Responded
Keith Battman
Concerns: The coroner notes insufficient black and white chevrons and faded "Slow" markings inadequately warn drivers of a sharp bend near Seaford College. There are also concerns the current speed limit sign does not provide sufficient warning.
Response (West Sussex County Council): • A larger yellow-bordered chevron was erected on 2 May 2019. • A vehicle-activated flashing bend warning sign for southbound traffic will be installed this financial year. • Two painted … (AI summary)
Responded
Adam Wilcox
Concerns: The A27 Mansbridge Road lacks safe pedestrian and cycle crossings or warnings for motorists, forcing people to cross the busy carriageway unsafely where pathways end, increasing collision risks.
Overdue
Costel Stancu
Concerns: The coroner noted that the lack of lighting on a motorway section was a contributory factor to collisions, posing an ongoing risk. Concerns were raised that the conversion to a 'smart motorway' may have increased risks, and the lack of lighting risk had not been reassessed.
Responded
David Moore
Concerns: A section of the A693, a de facto pedestrian crossing point, has a 60mph speed limit and no lighting. This means drivers relying on headlamps cannot see or stop for pedestrians within the required distance at night.
Response (Durham County Council): • The Council confirmed that the size of existing warning signage had been increased. • The Council stated it would consider introducing an additional pedestrian crossing warning sign and replacing … (AI summary)
Responded
Beryl Fricker
Concerns: Poor street lighting at the junction of Lake Road and Upwey Avenue, where the middle of the wide junction is particularly poorly illuminated, poses a risk to pedestrians and other road users.
Response (BCP Council): • The Council stated it would conduct a detailed site assessment of illumination levels using light meters when weather conditions are suitable. • The Council stated it would investigate whether … (AI summary)
Responded
James Anthony Lewis and Lorraine Molyneaux
Concerns: The coroner raises concerns about repeated pedestrian fatalities at a specific location on Ringwood Road lacking a crossing near bus stops and a retail park, despite previous recommendations. The report also notes insufficient and non-functional street lighting, contributing to poor visibility.
Response (BCP Council): • BCP Council conducted a joint fatal accident investigation visit to the site on 26 November 2019. • A Transforming Cities Fund bid was submitted to the Department for Transport … (AI summary)
Overdue
Millie Taylor-Noonan
Concerns: The coroner raised concerns about the safety of a pedestrian crossing area near a school, noting insufficient warnings for drivers, a lack of street lighting, and the absence of specific measures such as dedicated crossings or school crossing patrols to protect pedestrians.
Response (Lincolnshire County Council): • The Executive Councillor authorised the installation of streetlighting as an exceptional case. • The school provided a teacher to marshal students at the school gate for safe crossing. • … (AI summary)
Responded
Barrie Copeland
Overdue
Bartosz Kusiak
Concerns: The coroner raised concerns about an unlit dual carriageway lacking a footpath, where pedestrians are foreseeable, noting that their visibility distance was significantly less than a vehicle's emergency stopping distance. Safety improvements for this road were previously recommended.
Response (Durham County Council): • The council stated it remains of the view that there are no fundamental issues with this section of road. • It stated it would not introduce street lighting and … (AI summary)
Responded
Daniel Bancroft
Concerns: The coroner noted a lack of signage to discourage pedestrians from walking on the A66. Concerns were also raised about the speed of traffic and poor lighting on an initial stretch of the A66, exacerbated by the national speed limit sign's proximity to a roundabout.
Response (Cumbria County Council): • The Council stated that the road network where the collision occurred is the responsibility of Highways England Authority. • The Council indicated that Highways England Authority would address the … (AI summary)
Response (National Highways): • National Highways investigated options to reduce potential conflict between motor vehicles and pedestrians, and assessed the suitability of road lighting and speed limit extents. • National Highways proposes to … (AI summary)
Responded
Connor Marron
Concerns: The coroner noted insufficient lighting and signage near a stream and railway fence, including a lack of warnings about the stream's danger or guidance for exiting the venue. Additionally, the railway fence was inadequate to prevent access to the tracks.
Response (Network Rail): • Network Rail carried out minor repairs to a small gap in the fencing and damage to an access gate immediately following the incident. • Network Rail confirmed that fence … (AI summary)
Response (Alexandra Palace): • Alexandra Park and Palace Charitable Trust (APPCT) stated it does not own or operate the assets related to the railway fence, lighting, and warning signs. • APPCT indicated it … (AI summary)
Response (Thames Water): • Thames Water committed to installing warning signage at location 1 and removing overhanging branches at location 5 by the end of September 2022. • Thames Water stated it would … (AI summary)
Responded
Peter Moorby
Concerns: The coroner raised concerns about a low wall providing insufficient protection from an 8-10 foot drop into a rock-strewn river, especially as the area is unlit at night.
Response: • The respondent indicated a willingness to contribute to the placement of a 'low wall' sign, provided all residents participated. • The respondent stated a willingness to install a PIR … (AI summary)
Response: • The respondents stated that they did not consider further action to be necessary regarding the wall. • They indicated that they did not feel any further action was necessary … (AI summary)
Response (Cumbria County Council): • The Council stated it would work with residents to support them in taking action to reduce the risk from the wall. • The Council indicated it would meet with … (AI summary)
Response: • The residents stated they have solar lights in summer to illuminate their drive and the road in front of their house. • They confirmed they use an electric light … (AI summary)
Responded
Leanne Dunn
Concerns: The coroner raised concerns regarding the accessibility of the bridge's parapet and railing, the absence of monitored CCTV and lighting to detect individuals at risk, and the inherent danger of falls from the bridge.
Response (Response Durham County Council): • Durham County Council referred to a written submission, dated 30 November 2022, which addressed the points raised in the Regulation 28 report. • The Council stated that it had … (AI summary)
Responded
Steven Easdale
Concerns: The coroner raised concerns that the non-functional lights on the pedestrian refuge on the B197 Digswell Hill, specifically the illuminated bollard and streetlamp, present a danger to road users and pedestrians.
Response (Hertfordshire County Council): • The illuminated bollards and refuge beacon were confirmed to be working on 13 January 2023 and have been checked every 20 days since, with no faults found. • The … (AI summary)
Overdue
James Parsons
Concerns: The coroner identified safety issues at Porthleven Harbour, noting sections of the harbour wall and pier lacked railings, the pier was poorly lit, and there was an absence of access ladders for individuals who might fall into the water.
Response (Cornwall Council): • Cornwall Council officers, including emergency planning, health & safety, and licensing teams, contacted the event organiser and held a meeting with the event organiser and Porthleven Harbour & Dock … (AI summary)
Response (Health and Safety Executive): • The Health and Safety Executive (HSE) stated that its regulatory powers apply only to specific locations where a work activity is taking place, such as the commercial crabbing area. … (AI summary)
Response (Porthleven Harbour Dock Company): • The company has installed railings around the Inner Harbour, parts of the Outer Harbour, and the length of the Outer Harbour to the jetty/pier/breakwater. • The company maintains clearly … (AI summary)
Responded
Rebecca Kirby
Concerns: The coroner identified concerns regarding road safety in Hull's Lowgate area on busy Friday and Saturday nights, where high numbers of intoxicated pedestrians interact with active traffic, including dangerous taxi manoeuvres, and insufficient crossing facilities.
Response (Hackney Carriage Association): • Drivers have been instructed not to make U-turns in the road and to turn around at a designated point. • The association will put forward recommendations to the licensing … (AI summary)
Response (Kingston upon Hull City Council): • The council stated it would promote the relocation of taxi ranks to Alfred Gelder Street and implement this upon completion of consultation, design, and legal orders. • The council … (AI summary)
Overdue
Jean Hardy
Concerns: The coroner noted common pedestrian crossing at non-designated points on B1286 Doxford Parkway, a lack of fencing to restrict access, and no signage warning of risks or prohibiting such crossings. A review of pedestrian crossing provision is recommended.
Response (Sunderland City Council): • The Council met with Northumbria Police investigating officers on site to understand the circumstances of the fatality. • The Council undertook a road safety review of the location and … (AI summary)
Responded
Mason Williams
Concerns: The coroner noted that street lighting along Trinity Road was unilluminated at the time of a road traffic collision due to an underground cabling fault. This damage may have stemmed from a previous road traffic collision.
Response (Warwickshire County Council): • The damaged power cabling on Trinity Road was temporarily repaired on 5 December 2022, and a permanent repair and column replacement were completed on 17 January 2023. • The … (AI summary)
Responded
Fraser Moore
Concerns: The coroner identified that CCTV coverage at the station did not extend beyond the concourse and that footage was not immediately available to Route Control, despite the risk of incidents at busy stations.
Overdue
Richard Hedges
Concerns: The external staircase where Mr Hedges fell had worn steps without a non-slip surface or highlighting, an inadequately short handrail, and poor lighting, raising concerns about user safety.
Response (Gravesham Borough Council): • Gravesham Borough Council removed the external concrete steps and platform, bringing the walkway to ground level. • LED strip lighting with sensors and two floodlights with PIR sensors were … (AI summary)
Responded
Paul Frear
Concerns: The coroner expressed concern that the junction design is confusing for pedestrians, as the green light for some lanes is not visible and there are no pedestrian light indications on the opposite side, potentially leading to misjudgement of traffic flow.
Response (Sandwell Council): • The Council stated it would introduce ‘Look Left’ or ‘Look Right’ road markings in appropriate places. • The Council stated it would relocate two existing traffic signal heads. • … (AI summary)
Responded
William Lardner
Concerns: The coroner notes insufficient public transport links to Bournemouth Airport and a lack of safe pedestrian access, leading people to walk on busy roads without dedicated footpaths or crossing facilities, particularly along Parley Lane and Hurn Court Lane.
Response (BCP Council): • The council stated it would work with the airport to investigate reinstating or increasing the frequency of bus services. • A retrospective application for a commercial car park at … (AI summary)
Response (Bournemouth Airport): • Bournemouth Airport has engaged with the local bus operator and Bournemouth, Christchurch and Poole Council (BCP) to develop an indicative enhanced bus timetable. • Bournemouth Airport has made representations … (AI summary)
Responded
Select committee recommendations(2)
#4 —
Recommendation: It is vital that members of the community of all ages and conditions feel safe and welcome on their local high street. Adequate street lighting, clear sightlines and “eyes on the street,” as well as a mix of uses including …
Response attribution not verified
#22 — Investment in public transport must be integrated with active travel for safe pedestrian access.
Recommendation: ATE expects the largest increases in rates of active travel participation will come from more people walking and wheeling, rather than cycling. It recognised that buses and trams can increase the number of walking trips taken..51 However, ATE told us …
Response attribution not verified
LGO / SPSO decisions(89)
22-001-427 — Royal Borough of Kingston upon Thames
Summary: We will not investigate Ms X’s complaint that the Council did not repair a streetlamp on her road. This is because there is insufficient evidence of fault and Ms X has not been caused an injustice.
LGO (Local Government & …
Transport And Highways
May 2022
23-018-173 — Devon County Council
Summary: Mr X complained about the street lighting the Council installed outside his home. He said the lights are causing light pollution in his bedroom and preventing him from sleeping. There was fault in the way the Council did not complete an accurate assessment of the light entering his home. …
LGO (Local Government & …
Transport And Highways
Upheld
Jul 2024
25-015-259 — Suffolk County Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Feb 2026
25-019-148 — West Oxfordshire District Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Feb 2026
25-008-637 — London Borough of Havering
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Feb 2026
25-008-495 — London Borough of Ealing
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Jan 2026
24-015-567 — Birmingham City Council
Summary: We will not investigate this complaint about the Council refusing to install bollards outside the complainant’s property. There is insufficient evidence of fault in the way the Council reached its decision.
LGO (Local Government & …
Transport And Highways
Jan 2026
21-013-645 — Transport for London
Summary: We will not investigate this complaint about Transport for London’s decision not to install a pedestrian crossing close to the complainant’s home. This is because there is not enough evidence of fault to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Jan 2022
21-015-271 — Birmingham City Council
Summary: We will not investigate this complaint about some streetlights not working properly. The evidence suggests the Council is not responsible for those lights.
LGO (Local Government & …
Transport And Highways
Feb 2022
21-016-533 — Darlington Borough Council
Summary: We will not investigate this complaint about the location of a street light which impacts on Mr X’s property. This is because there is not enough evidence that any fault by the Council has caused the injustice Mr X claims.
LGO (Local Government & …
Transport And Highways
Mar 2022
21-011-949 — Hertfordshire County Council
Summary: We will not investigate this complaint about the Council’s decision that the complainant must pay to relocate a streetlight as part of her dropped kerb application. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
Mar 2022
21-012-666 — Sheffield City Council
Mrs X complained about high levels of light intrusion into her property after the Council replaced a
LGO (Local Government & …
Transport And Highways
Not Upheld
Apr 2022
22-001-150 — London Borough of Bromley
Summary: We will not investigate this complaint about the Council’s decision to cap streetlights opposite the complainant’s home. There is no evidence of fault in the Council’s actions.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-738 — Harrogate Borough Council
Summary: We will not investigate this complaint that the Council refused additional street lighting. This is because there is insufficient evidence of fault in how the Council dealt with the request.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-793 — Blackpool Borough Council
Summary: We will not investigate Mr X’s complaint the Council has delayed in providing lighting to a rear alley and is treating him as an unreasonable complainant. The Council has explained the action it will take to resolve the matter. It is not treating Mr X as an unreasonable complainant.
LGO (Local Government & …
Transport And Highways
Upheld
Jun 2022
22-004-343 — Royal Borough of Greenwich
Summary: We will not investigate this complaint about a re-positioned street light. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
Jul 2022
23-020-045 — Lincolnshire County Council
Summary: We will not investigate this complaint about the relocation of a streetlight. We cannot achieve the outcome the complainant is seeking.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-019-768 — London Borough of Havering
Summary: We will not investigate this complaint about a sign outside the complainant’s shop. This is because the Council has re-opened the complaint and will reconsider it.
LGO (Local Government & …
Transport And Highways
May 2024
24-004-381 — Bury Metropolitan Borough Council
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her car was damaged when it hit a concrete block. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
LGO (Local Government & …
Transport And Highways
Jul 2024
24-005-354 — Cumberland Council
Summary: We will not investigate Mr X’s complaint about the Council refusing to remove street furniture outside his business. This is because there is not enough evidence of fault to justify an investigation.
LGO (Local Government & …
Transport And Highways
Aug 2024
24-009-752 — Buckinghamshire Council
Summary: We will not investigate Mr X’s complaint about the time taken to complete repair works to streetlights. Further investigation would not lead to a different outcome and any personal injustice suffered is not significant enough to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Oct 2024
23-017-647 — Staffordshire County Council
Summary: Mr X complained the Council failed to repair damaged or missing pavement safety tactiles which have caused a potential danger to visually impaired people. Mr X also complained the Council’s approach to completing road repairs indirectly discriminated against visually impaired people. We found fault with the Council for failing …
LGO (Local Government & …
Transport And Highways
Upheld
Jun 2025
25-006-674 — Lincolnshire County Council
Summary: We will not investigate Mr X’s complaint about damage to his vehicle he said was caused by a Council owned bollard. This is because it is reasonable for Mr X to take the matter to court.
LGO (Local Government & …
Transport And Highways
Jul 2025
25-011-293 — Devon County Council
Summary: We will not investigate this complaint about the Council’s decision to place an advertising board near a bus stop which Miss X says obstructs her view. This is because an investigation would be unlikely to find fault with the Council’s actions.
LGO (Local Government & …
Transport And Highways
Sep 2025
25-007-352 — Royal Borough of Kingston upon Thames
Summary: We will not investigate this complaint that the Council has refused to remove an electrical cabinet from outside the complainant’s business. This is because it is unlikely we will find fault by the Council.
LGO (Local Government & …
Transport And Highways
Oct 2025
25-017-721 — London Borough of Tower Hamlets
Summary: We will not investigate Mr B’s complaint that he suffered injuries after falling over a large unauthorised and poorly lit boulder next to a public footpath. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
LGO (Local Government & …
Transport And Highways
Nov 2025
24-010-363 — London Borough of Croydon
Summary: We will not investigate this complaint about lighting in an alley way as the complainant is not caused a significant injustice from it.
LGO (Local Government & …
Environment And Regulation
Nov 2024
24-013-278 — Birmingham City Council
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to respond to her correspondence about a penalty charge notice. This is because the Council has cancelled it and it is unlikely further investigation would achieve anything more for her.
LGO (Local Government & …
Transport And Highways
Dec 2024
24-014-278 — Birmingham City Council
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to carry out work to a streetlight. There is not enough evidence of fault by the Council to justify investigating.
LGO (Local Government & …
Transport And Highways
Dec 2024
201102804 — West Lothian Council
Mrs C complained that when the council installed new street lighting in her estate they did not replace the column that provided light to her side of the street. She complained that, despite being told by the council that the lighting level would improve and the road and pavement would …
SPSO (Scottish Public Se…
Local Government
Not Upheld
May 2012
25-015-343 — Essex County Council
We will not investigate this complaint about the cost to move a streetlight. This is because we would be unlikely to find fault.
LGO (Local Government & …
Transport And Highways
Feb 2026
21-004-007 — Hertfordshire County Council
Summary: Mr X complained the Council erected a streetlamp directly outside his house without notice or consultation. He said the streetlamp spoilt his view and shone light directly into his house. Mr X also complained about the way the Council handled his complaint about the matter. There was no fault …
LGO (Local Government & …
Transport And Highways
Not Upheld
Jan 2022
21-013-265 — Bristol City Council
Summary: We will not investigate Mr X’s complaint about the Council deciding not to fund works to move a lamppost from the front of his property. There is not enough evidence of fault by the Council in its decision process to warrant investigation. Even if there had been fault, Mr …
LGO (Local Government & …
Transport And Highways
Feb 2022
21-015-462 — Southampton City Council
Summary: We will not investigate this complaint about Mrs X’s concerns about a nearby road which has no footway. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Transport And Highways
Feb 2022
21-015-689 — Oxfordshire County Council
Summary: We will not investigate this complaint about the re-siting of a bus shelter closer to Mr X’s home. There is insufficient evidence of injustice to him to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Feb 2022
22-000-348 — Birmingham City Council
Summary: We will not investigate this complaint about street lamp placement. This is because any fault has not caused injustice to the person who has complained.
LGO (Local Government & …
Transport And Highways
Apr 2022
22-000-824 — East Sussex County Council
Summary: We will not investigate this complaint about the Council’s failure to provide relevant compliance information in an enforcement matter. This is because we cannot achieve a worthwhile outcome for the complainant.
LGO (Local Government & …
Transport And Highways
May 2022
21-013-852 — Sevenoaks District Council
Summary: Mr B complained the Council made errors when it approved his neighbour’s planning application for a boundary fence, and it failed to take action against encroachment on his property. We found the Council at fault for failing to follow the local Highway Authority’s advice, as it approved the planning …
LGO (Local Government & …
Planning
Upheld
May 2022
22-002-956 — Hertfordshire County Council
Summary: Mr B has a disability which affects his mobility. He often returns home from work in the hours of darkness and has to walk along an unlit road. He is worried that he will fall in the dark and make his condition worse. Mr B asked the Council for …
LGO (Local Government & …
Transport And Highways
Not Upheld
Sep 2022
22-007-834 — City of Doncaster Council
Summary: We will not investigate this complaint about the Council’s decision to carry out improvements to a pedestrian crossing near Miss X’s home. There is insufficient evidence of fault which warrant an investigation.
LGO (Local Government & …
Transport And Highways
Sep 2022
22-011-244 — London Borough of Haringey
Summary: We will not investigate Mr X’s complaint about the Council not maintaining the streetlights on the private road where he lives, or how it responded to his enquiries and complaint. We cannot resolve the dispute at the core of the complaint, which is one of legal liability, so investigation …
LGO (Local Government & …
Transport And Highways
Dec 2022
23-019-675 — Transport for London
Summary: We will not investigate this complaint about the authority’s refusal to move a bus stop from outside Mr X’s home so that he can construct a vehicle crossing. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-015-822 — Buckinghamshire Council
Summary: There was fault in how the Council responded to reports Mr X made relating to faulty streetlights in his area. There was also fault in the complaint handling about this matter. These faults caused Mr X an injustice because of avoidable inconvenience. However, the Council have already taken adequate …
LGO (Local Government & …
Transport And Highways
Upheld
May 2024
23-021-420 — Essex County Council
Summary: We will not investigate this complaint about faulty streetlights. The alleged fault has not caused the complainant a significant enough injustice.
LGO (Local Government & …
Transport And Highways
May 2024
23-020-765 — Essex County Council
Summary: Mrs H complains, that when the Council replaced a streetlamp bulb for an LED one, it removed the cowl that provided protection for them from the lamp’s glare. It then told her its policy was she would have to wait for eight weeks before asking it to fit a …
LGO (Local Government & …
Transport And Highways
Not Upheld
Sep 2024
24-019-995 — Southampton City Council
Summary: We will not investigate this complaint about the siting of a bus stop. This is because the complaint is late without good reasons to exercise discretion to investigate it now.
LGO (Local Government & …
Transport And Highways
Mar 2025
24-017-332 — London Borough of Hillingdon
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to install bollards on the grass verge close to her dropped kerb and to tarmac the footway in front of her property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Apr 2025
25-001-652 — Sheffield City Council
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to relocate a streetlight outside his property. This is because there is not enough evidence of fault to justify investigating, and we cannot achieve the outcome Mr X wants.
LGO (Local Government & …
Transport And Highways
Jun 2025
25-000-288 — Lancashire County Council
Summary: We will not investigate this complaint about the Council’s response to the complainants concerns about street lighting, anti-social behaviour and lack of taxi access in the town centre near his home. There is not enough evidence of fault in the Council’s actions. Also, Mr X has not suffered a …
LGO (Local Government & …
Transport And Highways
Jun 2025
25-003-033 — Lancashire County Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision that a crash barrier is not required at a site Mr X says is unsafe. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now …
LGO (Local Government & …
Transport And Highways
Jul 2025