Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202002582 | Lothian NHS Board | Health | Not Upheld | 1 Jan 2021 |
| 202002252 | A Medical Practice in the Tayside NHS Board area | Health | Not Upheld | 1 Jan 2021 |
| 202002090 | A Medical Practice in the Dumfries and Galloway NHS Board area | Health | Not Upheld | 1 Jan 2021 |
| 201911923 | Grampian NHS Board | Health | Upheld | 1 Jan 2021 |
| 202001512 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jan 2021 |
| 201805314 | Aberdeenshire Council | Local Government | Upheld | 1 Jan 2021 |
| 201909091 | Golden Jubilee National Hospital | Health | Partly Upheld | 1 Jan 2021 |
| 201907845 | Angus Council | Local Government | Upheld | 1 Jan 2021 |
| 201903410 | Golden Jubilee National Hospital | Health | Not Upheld | 1 Jan 2021 |
| 201810255 | The Highland Council | Local Government | Not Upheld | 1 Jan 2021 |
| 201902575 | Highland NHS Board | Health | Partly Upheld | 1 Jan 2021 |
| 201910096 | Borders NHS Board | Health | Upheld | 1 Jan 2021 |
| 201901409 | Midlothian Council | Local Government | Partly Upheld | 1 Jan 2021 |
| 201902383 | East Lothian Council | Local Government | Upheld | 1 Jan 2021 |
| 201900614 | University of Glasgow | Education | Upheld | 1 Jan 2021 |
| 201809611 | Live Borders | Local Government | Upheld | 1 Dec 2020 |
| 201904161 | Glasgow Life | Local Government | Upheld | 1 Dec 2020 |
| 201900616 | University of Glasgow | Education | Upheld | 1 Dec 2020 |
| 201903690 | Western Isles NHS Board | Health | Upheld | 1 Dec 2020 |
| 201900317 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Dec 2020 |
| 201900907 | Lanarkshire NHS Board | Health | Upheld | 1 Dec 2020 |
| 201803447 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Dec 2020 |
| 201903840 | Comhairle nan Eilean Siar | Local Government | Upheld | 1 Dec 2020 |
| 201902071 | Forth Valley NHS Board | Health | Not Upheld | 1 Dec 2020 |
| 201902465 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Dec 2020 |