Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201908401 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jan 2021 |
| 201902748 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Jan 2021 |
| 201902575 | Highland NHS Board | Health | Partly Upheld | 1 Jan 2021 |
| 201902736 | Dumfries and Galloway NHS Board | Health | Upheld | 1 Jan 2021 |
| 201902201 | Orkney NHS Board | Health | Not Upheld | 1 Jan 2021 |
| 201901683 | Angus Council | Local Government | Upheld | 1 Jan 2021 |
| 201907549 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jan 2021 |
| 201903199 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jan 2021 |
| 201908766 | Inverclyde Health and Social Care Partnership | Health and Social Care | Upheld | 1 Jan 2021 |
| 202001237 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jan 2021 |
| 201907845 | Angus Council | Local Government | Upheld | 1 Jan 2021 |
| 201903410 | Golden Jubilee National Hospital | Health | Not Upheld | 1 Jan 2021 |
| 201909091 | Golden Jubilee National Hospital | Health | Partly Upheld | 1 Jan 2021 |
| 201810255 | The Highland Council | Local Government | Not Upheld | 1 Jan 2021 |
| 201901409 | Midlothian Council | Local Government | Partly Upheld | 1 Jan 2021 |
| 202002090 | A Medical Practice in the Dumfries and Galloway NHS Board area | Health | Not Upheld | 1 Jan 2021 |
| 201911923 | Grampian NHS Board | Health | Upheld | 1 Jan 2021 |
| 201805314 | Aberdeenshire Council | Local Government | Upheld | 1 Jan 2021 |
| 201902383 | East Lothian Council | Local Government | Upheld | 1 Jan 2021 |
| 202001512 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jan 2021 |
| 201904161 | Glasgow Life | Local Government | Upheld | 1 Dec 2020 |
| 201809611 | Live Borders | Local Government | Upheld | 1 Dec 2020 |
| 201906045 | Forth Valley NHS Board | Health | Upheld | 1 Dec 2020 |
| 201906496 | Tayside NHS Board | Health | Upheld | 1 Dec 2020 |
| 201906783 | Forth Valley NHS Board | Health | Not Upheld | 1 Dec 2020 |