Source · Ombudsman decisions

SPSO Individual Decisions

7,997 total decisions 7,769 investigated 2,239 upheld 54% upheld of investigated Years: Jun 2011–Sep 2026

7,997 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.

Organisation accountability

Top 20 by upheld rate (min 5 investigated). Benchmark 54%. Sparklines: 2017–2026.

Based on 7,769 investigated decisions (excludes 38 closed after initial enquiries).

#	Organisation	Investigated	Upheld	Not upheld	Upheld rate	vs avg
1	Heriot-Watt University	9	6	0	100%	+46pp
2	An NHS Board	9	5	0	100%	+46pp
3	Lothian NHS Board - Acute Services Division	14	7	2	86%	+32pp
4	City Of Glasgow College	6	2	1	83%	+29pp
5	A Dental Practice in the Greater Glasgow and Clyde NHS Board area	11	7	2	82%	+28pp
6	Sanctuary (Scotland) Housing Association Ltd	5	3	1	80%	+26pp
7	Lothian NHS Board - Royal Edinburgh and Associated Services Division	5	1	1	80%	+26pp
8	A Medical Practice in the Western Isles NHS Board area	9	2	2	78%	+24pp
9	Lothian NHS Board - University Hospitals Division	9	1	2	78%	+24pp
10	A Council	42	15	10	76%	+22pp
11	Clear Business Water	16	9	4	75%	+21pp
12	River Clyde Homes	11	5	3	73%	+19pp
13	Comhairle nan Eilean Siar	14	7	4	71%	+17pp
14	Scottish Environment Protection Agency	10	2	3	70%	+16pp
15	Argyll and Bute Health and Social Care Partnership	13	6	4	69%	+15pp
16	Dumfries and Galloway NHS Board	104	38	33	68%	+14pp
17	Stirling Council	25	6	8	68%	+14pp
18	Crown Office and Procurator Fiscal Service	22	11	7	68%	+14pp
19	Grampian NHS Board	249	87	82	67%	+13pp
20	Inverclyde Council	15	5	5	67%	+13pp
All-organisation benchmark					54%	—