Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201508028 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Partly Upheld | 1 Mar 2017 |
| 201507604 | East Dunbartonshire Council | Local Government | Not Upheld | 1 Mar 2017 |
| 201507927 | Scottish Prison Service | Prisons | Withdrawn | 1 Mar 2017 |
| 201601436 | Fife Council | Local Government | Partly Upheld | 1 Mar 2017 |
| 201507537 | Crofting Commission | Scottish Government and Devolved Administration | Not Upheld | 1 Mar 2017 |
| 201508232 | The Highland Council | Local Government | Partly Upheld | 1 Mar 2017 |
| 201507493 | NHS 24 | Health | Upheld | 1 Mar 2017 |
| 201603996 | Fife Council | Local Government | Upheld | 1 Mar 2017 |
| 201508479 | Tayside NHS Board | Health | Not Upheld | 1 Mar 2017 |
| 201601169 | Glen Oaks Housing Association Ltd | Local Government | Not Upheld | 1 Mar 2017 |
| 201507658 | A Medical Practice in the Tayside NHS Board area | Health | Not Upheld | 1 Mar 2017 |
| 201508101 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Mar 2017 |
| 201602615 | Tayside NHS Board | Health | Not Upheld | 1 Mar 2017 |
| 201603952 | Heriot-Watt University | Education | Withdrawn | 1 Mar 2017 |
| 201508096 | An NHS Board | Health | Upheld | 1 Mar 2017 |
| 201604388 | A Medical Practice in the Orkney NHS Board area | Health | Not Upheld | 1 Mar 2017 |
| 201606017 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Mar 2017 |
| 201508346 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Mar 2017 |
| 201604142 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Mar 2017 |
| 201604921 | Trust Housing Association Ltd | Local Government | Not Upheld | 1 Mar 2017 |
| 201601100 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Mar 2017 |
| 201604928 | Fife NHS Board | Health | Withdrawn | 1 Mar 2017 |
| 201603886 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Mar 2017 |
| 201604431 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Mar 2017 |
| 201508198 | Grampian NHS Board | Health | Partly Upheld | 1 Mar 2017 |