Summary
Mrs C complained that the housing association failed to reasonably investigate and respond to complaints she raised about her exclusion from a communal area within the residential development in which she lived.
We found evidence that the association carried out a suitable investigation after Mrs C complained about the decision. We found the association had taken sensible and sensitive steps to bring about a resolution. We did not uphold Mrs C's complaint.
Related reading
View Decision Report 201604921 as a PDF (10.79 KB) Updated: March 13, 2018