Source · SPSO (Scottish Public Services Ombudsman)

Heriot-Watt University

SPSO (Scottish Public Services Ombudsman) Withdrawn Reference 201603952 Sector Education Category student discipline Decided 01 March 2017

View Heriot-Watt University scorecard

Complaint record keeping failures

Full decision

Summary

Mr C complained about the university's response to allegations of plagiarism. In particular, he complained that the university had failed to follow procedures in the disciplinary process, and that they failed to follow procedures in relation to his academic appeal.

The university accepted that there had been failings and made a proposal for resolution, which Mr C was unhappy with.

The university agreed to re-open Mr C's complaint with a view to trying to reach a resolution, and Mr C was advised that he could bring his complaint to us in the event that he remained unhappy.

Other decisions involving Heriot-Watt University

Reference	Date	Summary	Outcome
201907236	01 Aug 2021	C complained about the support they received as a disabled student while attending the university. C said that the university …	Partly Upheld
201807591	01 Sep 2020	Miss C, a student adviser, complained on behalf of a student (Miss A) regarding the university's stage 2 appeal outcome …	Upheld
201806224	01 Mar 2020	Mr C had a number of concerns about the way the university handled a disciplinary process and an appeal process. …	Upheld
201807926	01 Jun 2019	Miss C, a student advisor, complained on behalf of a student (Ms A) about how Ms A's academic appeals were …	Upheld
201609636	01 Mar 2018	Mrs C complained on behalf of her daughter (Miss A) about a number of failings by the university. During her …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

Heriot-Watt University

Full decision

Summary

Related reading

Other decisions involving Heriot-Watt University