Source · SPSO (Scottish Public Services Ombudsman)

Greater Glasgow and Clyde NHS Board - Acute Services Division

SPSO (Scottish Public Services Ombudsman) Partly Upheld Reference 201601100 Sector Health Category clinical treatment / diagnosis Decided 01 March 2017

View NHS Greater Glasgow & Clyde scorecard

Full decision

Summary

Mr C complained on behalf of his constituent (Mr A) about cataract surgery he had undergone in 2014. During cataract surgery on his right eye, Mr A sustained a small corneal abrasion (a scratch on the clear, front part of the eye). He was not told of this at the time of the operation. Following the operation, Mr A suffered from discomfort in his eyes and further deteriorating vision. At an appointment with an ophthalmologist more than a year after the cataract surgery, he was told about the small corneal abrasion he had sustained but was reassured that this was not the cause of his ongoing issues. Mr A complained to the board as he believed his problems with his vision were due to the corneal abrasion sustained at the cataract surgery and that he should have been told of the injury at the time of it happening.

In our investigation we took independent advice from an ophthalmologist. We found that the corneal abrasion sustained to Mr A's right eye during cataract surgery would most likely have healed up within 48 hours. We considered the cataract surgery to have been performed to a reasonable standard. However, we found that Mr A should have been informed of the corneal abrasion at or near the time of surgery. We therefore recommended that the board apologise to Mr A and draw our comments to the attention of the surgeon who performed the cataract surgery.

Recommendations

We recommended that the board: apologise for the failure to advise Mr A of the corneal abrasion; and draw the comments of the adviser to the attention of the surgeon responsible for Mr A's cataract surgery.

Related reading

View Decision Report 201601100 as a PDF (12.71 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Greater Glasgow and Clyde NHS Board - A…

Reference Date Summary Outcome
202405247 01 May 2026 C complained about the care and treatment provided to their parent (A). A had dementia and had suffered several falls. … Partly Upheld
202502009 01 May 2026 C complained that they were inappropriately triaged at A&E because sepsis had not been considered, their symptoms and history were … Not Upheld
202409771 01 May 2026 C complained about the care and treatment provided by nursing staff to their late sibling (A), who was admitted to … Upheld
202406274 01 May 2026 C complained about the care and treatment of their adult child (A) following A’s admission to hospital. A had a … Partly Upheld
202405343 01 May 2026 C complained about the care and treatment that their late partner (A) received from the board’s gynaecology and oncology services … Upheld
View all decisions for this organisation