Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202107266 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 2 May 2023 |
| PSOW-202100369 | A GP Practice in the area of Hywel Dda University Health Board | Health | Upheld | 2 May 2023 |
| PSOW-202208513 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 2 May 2023 |
| PSOW-202207361 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 May 2023 |
| PSOW-202208724 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 28 Apr 2023 |
| PSOW-202207844 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 28 Apr 2023 |
| PSOW-202208242 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Apr 2023 |
| PSOW-202208262 | Cardiff Council | Local Government | Resolved / Early Resolution | 28 Apr 2023 |
| PSOW-202108075 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 27 Apr 2023 |
| PSOW-202206986 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Apr 2023 |
| PSOW-202300246 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202207939 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202208695 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202208097 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202207942 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 26 Apr 2023 |
| PSOW-202300398 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 Apr 2023 |
| PSOW-202208372 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202207992 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202206495 | Heatherwood Court | Resolved / Early Resolution | 21 Apr 2023 | |
| PSOW-202207374 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202208103 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 21 Apr 2023 |
| PSOW-202102961 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Apr 2023 |
| PSOW-202208324 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 20 Apr 2023 |
| PSOW-202207117 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 20 Apr 2023 |
| PSOW-202208422 | Charter Housing Association (Part of the Pobl Group) | Housing | Resolved / Early Resolution | 20 Apr 2023 |