Mrs X complained that Hywel Dda University Health Board did not respond to her complaint, which she submitted 6 months ago, regarding the care and treatment of her husband.
The Ombudsman decided that there had been a delay which caused frustration and uncertainty to Mrs X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a substantive response to Mrs X complaint (within 6 weeks), which should also include an apology for the delay.