Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202207970 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 13 Apr 2023 |
| PSOW-202300165 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Apr 2023 |
| PSOW-202200159 | Aneurin Bevan University Health Board | Health | Upheld | 6 Apr 2023 |
| PSOW-202208283 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Apr 2023 |
| PSOW-202207796 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 5 Apr 2023 |
| PSOW-202207884 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 5 Apr 2023 |
| PSOW-202207010 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 4 Apr 2023 |
| PSOW-202208025 | Clwyd Alyn Housing Association | Housing | Resolved / Early Resolution | 4 Apr 2023 |
| PSOW-202208100 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 4 Apr 2023 |
| PSOW-202107586 | Cardiff and Vale University Health Board | Health | Not Upheld | 31 Mar 2023 |
| PSOW-202103949 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 31 Mar 2023 |
| PSOW-202201141 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 31 Mar 2023 |
| PSOW-202101000 | Betsi Cadwaladr University Health Board | Health | Other | 31 Mar 2023 |
| PSOW-202106161 | St Harmon Community Council | Local Government | Other | 31 Mar 2023 |
| PSOW-202103460 | Cardiff and Vale University Health Board | Health | Upheld | 30 Mar 2023 |
| PSOW-202205087 | Bay of Colwyn Town Council | Local Government | Withdrawn | 30 Mar 2023 |
| PSOW-201806120 | Barry Town Council and the Vale of Glamorgan Council | Local Government | Withdrawn | 30 Mar 2023 |
| PSOW-202107872 | Aneurin Bevan University Health Board | Health | Upheld | 30 Mar 2023 |
| PSOW-202201039 | Solva Community Council | Local Government | Not Upheld | 30 Mar 2023 |
| PSOW-202105404 | Welsh Ambulance Services NHS Trust | Health | Upheld | 30 Mar 2023 |
| PSOW-202102847 | Bodreinallt | Health | Upheld | 30 Mar 2023 |
| PSOW-202201203 | Carmarthenshire County Council | Local Government | Not Upheld | 30 Mar 2023 |
| PSOW-201805958 | Barry Town Council | Local Government | Withdrawn | 30 Mar 2023 |
| PSOW-201806120 | Barry Town Council | Local Government | Withdrawn | 30 Mar 2023 |
| PSOW-201805958 | Barry Town Council and the Vale of Glamorgan Council | Local Government | Withdrawn | 30 Mar 2023 |