Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202002196 | Aneurin Bevan University Health Board | Health | Upheld | 22 Sep 2021 |
| PSOW-202102464 | Flintshire County Council | Local Government | Resolved / Early Resolution | 21 Sep 2021 |
| PSOW-202103248 | Cafcass Cymru | Resolved / Early Resolution | 21 Sep 2021 | |
| PSOW-202102648 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 21 Sep 2021 |
| PSOW-202102906 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 20 Sep 2021 |
| PSOW-202005257 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 20 Sep 2021 |
| PSOW-202102202 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 17 Sep 2021 |
| PSOW-202001878 | Betsi Cadwaladr University Health Board | Health | Upheld | 17 Sep 2021 |
| PSOW-201904733 | Betsi Cadwaladr University Health Board | Health | Upheld | 17 Sep 2021 |
| PSOW-202102650 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Sep 2021 |
| PSOW-202102786 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 16 Sep 2021 |
| PSOW-202003734 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 16 Sep 2021 |
| PSOW-202100450 | Swansea Council | Local Government | Resolved / Early Resolution | 15 Sep 2021 |
| PSOW-202003032 | Swansea Bay University Health Board | Health | Upheld | 15 Sep 2021 |
| PSOW-202101552 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Sep 2021 |
| PSOW-202002309 | Betsi Cadwaladr University Health Board | Health | Upheld | 14 Sep 2021 |
| PSOW-202102047 | Pembrokeshire County Council | Local Government | Not Upheld | 14 Sep 2021 |
| PSOW-202002383 | Swansea Bay University Health Board | Health | Upheld | 13 Sep 2021 |
| PSOW-202002379 | Aneurin Bevan University Health Board | Health | Upheld | 13 Sep 2021 |
| PSOW-202101356 | Tai Tarian | Resolved / Early Resolution | 10 Sep 2021 | |
| PSOW-202004766 | Swansea Bay University Health Board | Health | Not Upheld | 9 Sep 2021 |
| PSOW-202100954 | Llandeilo Town Council | Local Government | Resolved / Early Resolution | 8 Sep 2021 |
| PSOW-202102237 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Sep 2021 |
| PSOW-202101300 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 7 Sep 2021 |
| PSOW-202100504 | Bodelwyddan Town Council | Local Government | Not Upheld | 6 Sep 2021 |