Source · PSOW (Public Services Ombudsman for Wales)

Neath Port Talbot Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202102786 Sector Local Government Category Handling of planning application (other) Decided 16 September 2021

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Complaint record keeping failures

Full decision

Mrs X complained regarding the handling of a planning application by Neath Port Talbot Council (“the Council”) for a garage in close proximity to her home. The Ombudsman’s assessment identified concerns regarding the handling of the complaint; the information provided to Mrs X and the inconvenience caused by the Council’s actions.

As a result of the identified concerns the Council has agreed to undertake the following by 15 October 2021 in settlement of Mrs X’s complaint: • Provide a stage 2 complaint response • Pay £100 to acknowledge the inconvenience

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Other decisions involving Neath Port Talbot Council

Reference	Date	Summary	Outcome
PSOW-202408920	06 Mar 2026	Mr B complained about whether Neath Port Talbot Council responded appropriately to reports of noise he made regarding a development …	Partly Upheld
PSOW-202508139	13 Feb 2026	Mr A complained about Neath Port Talbot Council’s handling of his complaint regarding its failure to issue an amended Individual …	Resolved / Early Resolution
PSOW-202508773	06 Feb 2026	Mrs A complained regarding the construction of a garage near her property. The Ombudsman found that the Council had not …	Resolved / Early Resolution
PSOW-202508038	22 Dec 2025	Miss A complained that Neath Port Talbot Council failed to escalate or respond to her concerns about its refusal to …	Resolved / Early Resolution
PSOW-202503849	06 Oct 2025	Ms A complained about her experience with a social worker that she has dealt with since 2023. Ms A’s complaint …	Resolved / Early Resolution

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