40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.
Summary: We will not investigate this complaint about the outcome of a care assessment from 2022. This is because the complaint is late and there are no good reasons to investigate.
Summary: We will not investigate this complaint about council tax liability. This is because the complainant has a right of appeal to the Valuation Tribunal and it is reasonable to expect her to use it. Part of the complaint is late, and we will not …
Summary: We will not investigate Mrs Y’s complaint about the Council’s failure to arrange alternative provision and carry out an early review of her child’s Education, Health and Care Plan. This is because these matters overlap with a SEND Tribunal appeal about her child’s Plan. …
Summary: We will not investigate this complaint about the Council’s installation of bollards, its handling of a dropped kerb application and removal of a parking bay, and its handling of the resulting complaint. The complaint relates to matters from more than 12 months ago and …
Summary: We will not investigate this complaint about the Council’s decision not to provide transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
Summary: We will not investigate Mrs X’s complaint about the planning advice the Council provided. This is because we cannot investigate issues that have been subject to court proceedings and further investigation is unlikely to achieve a different or worthwhile outcome for Mrs X.
Summary: We will not investigate X’s complaint about a Penalty Charge Notice. This is because part of X’s complaint is made late and recent matters have not caused X a significant enough injustice.
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the …
Summary: We will not investigate this complaint about how the Council dealt with X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: We will not investigate Mr X’s complaint about the Council damaging his allotment plot. This is because there is another body better placed to consider his complaint and subsequently, we cannot achieve the outcome he wants.
Summary: The Council did not notify Mrs Y of its decision following D's annual review in October 2024 and did not issue an amended EHC Plan until almost one year later. There is no evidence to show the Council considered or recorded whether it owed …
Summary: We will not investigate Miss X’s complaint about a subject access request and the complaints process in connection with a dispute over her service charge bill. This is because the Information Commissioner is better placed to deal with the requests for information and data …
Summary: The Council was at fault for failing to review Ms Y’s package of care after she transitioned to Adult Social Care. There was also fault in the Council’s communication with Ms Y’s mother Miss X. The Council will apologise and make a symbolic payment …
Summary: We will not investigate this complaint about how the Council handled X’s request for a refund of planning application fees. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s priority and eligibility for the social housing register. There is not enough evidence of fault by the Council to justify our involvement.
Summary: We will not investigate this complaint about an incident which took place on a bus operated on behalf of Transport for London. This is because it is unlikely we could achieve any worthwhile outcome for the complainant.
It completed the relevant assessments and considered the risks before making its decision. Where there is no evidence of fault in the decision-making process, the Ombudsman cannot question the merits of the decision itself.
Summary: We will not investigate Mrs X’s complaint about how the Council considered her housing application. This is because further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint that the Council has failed to adequately respond to the complainant’s concerns about a window at a neighbouring property. It is reasonable to expect the complainant to have contacted us sooner and, in any case, the claimed injustice …
Summary: We will not investigate Miss X’s complaint about the Council’s failure to refund her rent deposit. This is because there is not enough evidence of fault by the Council to warrant an investigation by us.
Summary: We will not investigate Ms X’s complaint about the Council's response to her reports of safety hazards and other concerns regarding her private housing. There is insufficient evidence of fault to warrant an investigation.
Summary: Miss X complains the Council did not deal with her son Y’s education properly, resulting in loss of educational provision. The Council is at fault because it delayed issuing Y’s Education Health and Care (EHC) Plan and did not consider whether it had a …
Summary: We will not investigate this complaint about highway drainage because there is not enough evidence of fault to justify investigating.