Recommendations & Conclusions
6 items
20
Recommendation
4th Report – Get Britain Working: Refor…
Accepted in Part
To encourage Jobcentres to adopt longer-term thinking, DWP should add long-term employment metrics to its Jobcentre performance monitoring framework, such as whether people are still in work six or twelve months after leaving Jobcentres. DWP should also introduce metrics that can measure job quality, in addition to the information it …
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To encourage Jobcentres to adopt longer-term thinking, DWP should add long-term employment metrics to its Jobcentre performance monitoring framework, such as whether people are still in work six or twelve months after leaving Jobcentres. DWP should also introduce metrics that can measure job quality, in addition to the information it already collates on increasing earnings. DWP should ensure that it incentivises employment support providers to focus on long-term outcomes and supporting those further from the labour market. (Recommendation, Paragraph 99)
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Government response AI summary
The government partially accepts, stating they already measure sustained earnings over 3 and 6 months as part of their framework. However, they do not intend to introduce job quality metrics due to data limitations and suitability concerns, but are committed to developing robust performance measures …
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Department for Work and Pensions
22
Recommendation
4th Report – Get Britain Working: Refor…
Accepted in Part
DWP needs to rebuild trust with employers. This will require making better use of its network of Jobcentres and the employer advisers who work in them. To start, DWP should consider setting individual Jobcentres targets for engaging local employers. This engagement should go beyond a surface-level relationship and focus on …
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DWP needs to rebuild trust with employers. This will require making better use of its network of Jobcentres and the employer advisers who work in them. To start, DWP should consider setting individual Jobcentres targets for engaging local employers. This engagement should go beyond a surface-level relationship and focus on understanding the needs of these employers, providing information to improve work coaches’ job-matching. 56 As part of this, Jobcentres, particularly the existing employer advisers, should be encouraged to work with local employers to identify how their services can be made more demand-led. We believe that improving the quality of liaison with employers could improve the impact of Jobcentres, as could more innovative practice, such as Paisley Jobcentre’s ‘take a job to work day’. In areas of greatest need, DWP should consider recruiting an additional role of a specialist employer liaison officer, who would have experience of national and local business and would be tasked with building deep relationships with local employers and opening up more opportunities for good jobs for service users. (Recommendation, Paragraph 107)
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Government response AI summary
The government partially accepts, supporting the intent to strengthen employer engagement and having launched an Employer Strategy. They are exploring metrics for local engagement and trialling a Recruitment Consultant role, but do not believe setting uniform targets for Jobcentres is appropriate.
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Department for Work and Pensions
24
Conclusion
4th Report – Get Britain Working: Refor…
Accepted in Part
Many people who use Jobcentres have multiple and complex needs, which can act as barriers to them securing employment. Too often, issues that prevent people from finding jobs go unaddressed. Jobcentres and Jobcentre staff will not be able to address these barriers on their own. If DWP is serious about …
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Many people who use Jobcentres have multiple and complex needs, which can act as barriers to them securing employment. Too often, issues that prevent people from finding jobs go unaddressed. Jobcentres and Jobcentre staff will not be able to address these barriers on their own. If DWP is serious about increasing employment, it will need to look beyond employment support and integrate Jobcentres with other services and providers. The voluntary and community sector can help Jobcentres provide more holistic support and can help to reach people who Jobcentres have historically failed. Some Jobcentres already build good partnerships with local organisations, but partnership working is inconsistent across the country and under-utilised. In 2016, a previous Committee concluded that Jobcentres may fail to support vulnerable claimants if they are unable to work with local organisations. This conclusion is only more pressing today. (Conclusion, Paragraph 120)
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Government response AI summary
The government partially accepts, recognising the value of the voluntary sector and committing to actively collaborate with them for the new Jobs and Careers service. They are also developing a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network, aiming …
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Department for Work and Pensions
25
Recommendation
4th Report – Get Britain Working: Refor…
Accepted in Part
DWP should improve how it works with the voluntary and community sector, but first it needs to understand its current position. DWP should undertake an audit of its existing partnership work. It should use this to develop new operational models and to identify opportunities for better local partnerships, such as …
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DWP should improve how it works with the voluntary and community sector, but first it needs to understand its current position. DWP should undertake an audit of its existing partnership work. It should use this to develop new operational models and to identify opportunities for better local partnerships, such as increased co-location. It should also start collecting more consistent, detailed data about Jobcentre partnerships on an ongoing basis, incorporating partnership activities into the performance management of individual Jobcentres. (Recommendation, Paragraph 121) 57
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Government response AI summary
The government partially accepts, committing to actively collaborate with the voluntary and community sector and develop a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network. This tool will standardise data collection to inform a more Flexible Delivery Network.
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Department for Work and Pensions
30
Recommendation
4th Report – Get Britain Working: Refor…
Accepted in Part
Jobseekers are not criminals and shouldn’t be greeted at Jobcentres by security guards. DWP should make security guards much less visible in Jobcentres, with a more welcoming presence when people enter. (Recommendation, Paragraph 133)
Government response AI summary
The government partially accepts, stating they will ensure Security Officers are available for safety but will make them more approachable through new uniforms and training. They will also improve safety through technology, rather than solely relying on security guards, and use Innovation Hubs to test …
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Department for Work and Pensions
7
Recommendation
5th Report - Get Britain Working: Creat…
Accepted in Part
In the next 6 months, DWP should write to us with details of how it will measure the performance of the new jobs and careers service. This should include outcome measures for careers advice that capture the steps people take as part of their career journey, and which will encourage …
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In the next 6 months, DWP should write to us with details of how it will measure the performance of the new jobs and careers service. This should include outcome measures for careers advice that capture the steps people take as part of their career journey, and which will encourage advisers to focus on longer-term, personalised support. (Recommendation, Paragraph 37)
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Government response AI summary
The government partially accepts, committing to develop robust performance measures for the new Jobs and Careers Service, including specific outcome measures for careers advice, building on the Get Britain Working outcomes. They state the evaluation strategy is under development and will be shared in due …
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Department for Work and Pensions