Recommendation 20

To encourage Jobcentres to adopt longer-term thinking, DWP should add long-term employment metrics to its Jobcentre performance monitoring framework, such as whether people are still in work six or twelve months after leaving Jobcentres. DWP should also introduce metrics that can measure job quality, in addition to the information it already collates on increasing earnings. DWP should ensure that it incentivises employment support providers to focus on long-term outcomes and supporting those further from the labour market. (Recommendation, Paragraph 99)