Select Committee · Work and Pensions Committee

DWP’s preparations for changes in the world of work

Status: Closed Opened: 14 May 2020 Closed: 2 Feb 2022 21 recommendations 4 conclusions 1 report

This inquiry looked at how prepared the Department for Work and Pensions (DWP) and its Jobcentre Plus network is for changes in the world of work brought about by new technology. It focussed on: The challenges the DWP faces as a result of technological change How prepared the DWP is for these challenges already What … Show more

Clear

Reports

1 report
Title HC No. Published Items Response
First Report - DWP’s preparations for changes in the world … HC 216 29 Jun 2021 25 Responded

Recommendations & Conclusions

11 items
2 Recommendation First Report - DWP’s preparations for c… Not Addressed

We heard evidence that DWP has not been proactive enough in planning for long- term...

We heard evidence that DWP has not been proactive enough in planning for long- term changes to the world of work, and that it has largely reacted to change instead of planning ahead for a range of different scenarios or developing a long-term strategy. Working with other departments, DWP should … Read more

Government response AI summary
The government's response focuses on BEIS's commitment to establishing a single enforcement body for employment rights, which is a component of safeguarding workers' rights, but does not address the core recommendation for DWP to develop a comprehensive strategy for long-term labour market changes and the …
Read full response →
Department for Work and Pensions
3 Recommendation First Report - DWP’s preparations for c… Not Addressed

New technology has the potential to enhance employees’ experience of work; for example, by allowing...

New technology has the potential to enhance employees’ experience of work; for example, by allowing for greater use of remote working and replacing more mundane tasks. However, there is also a risk that technology could have an adverse impact on workers’ rights and wellbeing. The strategy we have recommended should … Read more

Government response AI summary
The government's response describes existing inter-departmental work to identify skills and job demand, but it does not address the recommendation to safeguard employees' rights and wellbeing or ensure job quality in the context of new technology.
Read full response →
Department for Work and Pensions
4 Recommendation First Report - DWP’s preparations for c… Not Addressed

Responsibility for responding to changes in the world of work does not sit with one...

Responsibility for responding to changes in the world of work does not sit with one department. DWP told us that it works with other government departments to help fill roles in sectors where there is growing demand: for example, with DHSC on filling vacancies in social care, or with BEIS … Read more

Government response AI summary
The government's response lists existing bodies related to AI and data ethics but does not explain how DWP will take a more strategic approach to engaging with other departments or work with MHCLG on the Levelling Up programme, as recommended.
Read full response →
Department for Work and Pensions
5 Recommendation First Report - DWP’s preparations for c… Not Addressed

We welcome the Government’s announcement that it will publish a new AI Strategy later this...

We welcome the Government’s announcement that it will publish a new AI Strategy later this year that will focus on economic growth through widespread use of digital technologies and on developing every adult’s digital skills. DWP should work closely with DCMS and BEIS on the development of the Strategy. It … Read more

Government response AI summary
The government's response highlights existing bodies like the Office for AI, the Centre for Data Ethics and Innovation, and the AI Council. It does not, however, commit to DWP working closely with DCMS and BEIS on the development of the new AI Strategy or ensuring …
Read full response →
Department for Work and Pensions
6 Recommendation First Report - DWP’s preparations for c… Not Addressed

The Government has committed to introducing an Employment Bill in this Parliament which will “build...

The Government has committed to introducing an Employment Bill in this Parliament which will “build on existing employment law with measures that protect those in low-paid work and the gig economy”. In our earlier report on DWP’s response to the coronavirus outbreak, we recommended that the Government should bring forward … Read more

Government response AI summary
The government's response states that they have shared the recommendations with the ONS, which does not address the core recommendation to set a timescale for the Employment Bill or publish it in draft.
Read full response →
Department for Work and Pensions
10 Recommendation First Report - DWP’s preparations for c… Not Addressed

DWP must ensure that its digital skills offer is accessible and inclusive for disabled people.

DWP must ensure that its digital skills offer is accessible and inclusive for disabled people. It should set out how it intends to increase the proportion of disabled people who benefit from its support and commit to publishing data on this.

Government response AI summary
The government highlights the DfE's introduction of a legal entitlement for fully funded digital qualifications (entry level and level 1) for adults with low digital skills, alongside new Essential Digital Skills Qualifications (EDSQs). The response does not specifically address how DWP will ensure its digital …
Read full response →
Department for Work and Pensions
12 Conclusion First Report - DWP’s preparations for c… Not Addressed

The employment gap between White and BAME workers remains too high, despite the Government’s intent...

The employment gap between White and BAME workers remains too high, despite the Government’s intent to reduce it. There is a risk that the gap will widen if, as some predict, automation affects some ethnic groups more significantly than others. Automation may also have a differential impact on men and … Read more

Government response AI summary
The government's response discusses BEIS's evaluation of the Shared Parental Leave and Pay scheme, which is entirely unrelated to the committee's conclusion on employment gaps for BAME workers, the differential impact of automation on men and women, or the need for diverse expertise.
Read full response →
Department for Work and Pensions
13 Recommendation First Report - DWP’s preparations for c… Not Addressed

We recommend that, as part of its commitment to levelling up, the Government should establish...

We recommend that, as part of its commitment to levelling up, the Government should establish a new publicly funded advisory body of experts with a focus on the potential impact of changes in the world of work on different groups in the labour market. The Government should use the now-closed … Read more

Government response AI summary
The government response discusses introducing markers on the Universal Credit system to gather claimant characteristics for tailored support, and highlights existing evaluation processes for Kickstart and Restart programmes. This does not address the recommendation to establish a new advisory body.
Read full response →
Department for Work and Pensions
16 Recommendation First Report - DWP’s preparations for c… Not Addressed

Unemployment has risen because of the pandemic, but some sectors have been hit harder than...

Unemployment has risen because of the pandemic, but some sectors have been hit harder than others. Sectors which have seen the highest proportion of job losses are those that have been “shut down” in response to the pandemic, such as arts and leisure, retail and passenger transport. Some groups of … Read more

Government response AI summary
The government's response describes existing engagement with local stakeholders to understand labour market issues but does not address how the Kickstart and Restart schemes will specifically meet the needs of disabled people or commit to collecting better data.
Read full response →
Department for Work and Pensions
18 Recommendation First Report - DWP’s preparations for c… Not Addressed

We reiterate our recommendation, first made in October 2020, that the Department should immediately make...

We reiterate our recommendation, first made in October 2020, that the Department should immediately make improvements to the Universal Credit system to enable it to record and use data about claimants’ characteristics. Without those improvements, the Department cannot effectively measure in real time how well the Restart and Kickstart schemes … Read more

Government response AI summary
The government's response discusses increasing Disability Employment Advisers and reviewing their roles, but it does not address the recommendation to improve the Universal Credit system for recording claimant characteristics data or provide a timeline for such improvements.
Read full response →
Department for Work and Pensions
22 Recommendation First Report - DWP’s preparations for c… Not Addressed

It is essential that Work Coaches have a detailed understanding of the local labour market.

It is essential that Work Coaches have a detailed understanding of the local labour market. Business engagement is a key route to understanding the changing jobs market and the nature of skills that employers are looking for. We heard evidence, however, that Work Coaches often do not have the capacity … Read more

Government response AI summary
The government states Work Coaches are supported by dedicated Employer and Partnership Managers and Employer Advisers who handle direct business engagement. It also notes that Work Coaches receive comprehensive training that includes acquiring a working knowledge of their local labour market, but does not commit …
Read full response →
Department for Work and Pensions

Oral evidence sessions

6 sessions
Date Witnesses
11 Feb 2021 John Paul Marks · Department for Work and Pensions, Jonathan Mills · Department for Energy Security and Net Zero, Mims Davies MP · Department for Work and Pensions View ↗
13 Jan 2021 Antony Walker · techUK, Dr George Zarkadakis · Willis Towers Watson, Tamara Hill · British Retail Consortium, Tebessum Rashid · Black Training and Enterprise Group, Verity Davidge · Make UK View ↗
25 Nov 2020 Carys Roberts · Institute for Public Policy Research, Dr Mary-Ann Stephenson · UK Women's Budget Group, Hector Minto · Microsoft, James Taylor · Scope, Julia Waltham · Working Families, Kim Chaplain · Centre for Ageing Better View ↗
11 Nov 2020 Anthony Painter, Dr Malcolm Torry · University of Bath, Edward Davies · Centre for Social Justice, Paul Vaughan · Fife Council, Professor Nick Pearce View ↗
4 Nov 2020 Anna Thomas · Institute for the Future of Work, Associate Professor Jo Ingold · Deakin University, Faculty of Business and Law, Ian Pope · Public and Commercial Services Union, Jonathan Boys · Chartered Institute of Personnel and Development, Kate Bell · Trades Union Congress, Professor Alan Felstead · Cardiff University School of Social Sciences View ↗
23 Sep 2020 Ashley McCaul · ThinkForward, Ben Marson · The Prince's Trust, Joe Fitzsimons · Institute of Directors, Laura-Jane Rawlings · Youth Employment UK, Sam Windett · Impetus, Torsten Bell · Resolution Foundation View ↗

Who gave evidence

31 witnesses
WitnessOrganisationSessions
Anna Thomas · Co-Founder and Director Institute for the Future of Work 1
Anthony Painter 1
Antony Walker · Deputy Chief Executive techUK 1
Ashley McCaul · CEO ThinkForward 1
Associate Professor Jo Ingold · Associate Professor Deakin University, Faculty of Business and Law 1
Ben Marson · Director of Partnerships The Prince's Trust 1
Carys Roberts · Executive Director Institute for Public Policy Research 1
Dr George Zarkadakis · Digital Lead Willis Towers Watson 1
Dr Malcolm Torry · Visiting Fellow, Institute for Policy Research University of Bath 1
Dr Mary-Ann Stephenson · Director UK Women's Budget Group 1
Edward Davies · Director of Policy Centre for Social Justice 1
Hector Minto · Senior Technology Evangelist for Accessibility Microsoft 1
Ian Pope · DWP Group Assistant Secretary Public and Commercial Services Union 1
James Taylor · Executive Director, Strategy, Impact and Social C… Scope 1
Joe Fitzsimons · Head of Education and Skills Policy Institute of Directors 1
John Paul Marks · Director General for Work and Health Services Department for Work and Pensions 1
Jonathan Boys · Labour and Market Economist Chartered Institute of Personnel and Development 1
Jonathan Mills · Director General, Energy Markets and Supply Department for Energy Security and Net Zero 1
Julia Waltham · Head of Policy and Influencing Working Families 1
Kate Bell · Head of the Rights International, Social and Econ… Trades Union Congress 1
Kim Chaplain · Associate Director of Work Centre for Ageing Better 1
Laura-Jane Rawlings · Founder & CEO Youth Employment UK 1
Mims Davies MP · Parliamentary Under Secretary of State (Minister … Department for Work and Pensions 1
Paul Vaughan · Head of Communities and Neighbourhoods Fife Council 1
Professor Alan Felstead · Research Professor Cardiff University School of Social Sciences 1
Professor Nick Pearce 1
Sam Windett · Director of Policy Impetus 1
Tamara Hill · Employment and Skills Policy Advisor British Retail Consortium 1
Tebessum Rashid · Deputy Chief Executive Black Training and Enterprise Group 1
Torsten Bell · Chief Executive Resolution Foundation 1
Verity Davidge · Director of Policy and Public Affairs Make UK 1

Correspondence

1 letter
DateDirectionTitle
22 Jun 2021 Correspondence with Secretary of State for DWP about the Restart scheme