Source · Select Committees · Work and Pensions Committee
Recommendation 22
22
Paragraph: 115
It is essential that Work Coaches have a detailed understanding of the local labour market.
Conclusion
It is essential that Work Coaches have a detailed understanding of the local labour market. Business engagement is a key route to understanding the changing jobs market and the nature of skills that employers are looking for. We heard evidence, however, that Work Coaches often do not have the capacity for business engagement on top of their other duties, and that it is not considered a priority. The Minister acknowledged this issue and said that she is keen to address it. DWP should ensure that new Work Coaches receive specific training on business engagement. All Work Coaches should be encouraged to and given time to undertake business engagement alongside their other duties. This should be incorporated into Work Coaches’ performance objectives and considered during performance reviews.
Paragraph Reference:
115
Government Response
Not Addressed
HM Government
Not Addressed
Work Coaches are supported by Jobcentre Plus Employer and Partnership Managers, and Employer Advisers who engage professionally, co-ordinating and building external relationships with employers in the local area. They work alongside our Work Coaches to identify claimants with the skills that local employers need, and will support claimants to find opportunities and organisations to support them in developing new skills to meet local labour market demands. In addition to this our Work Coaches undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service, which includes a working knowledge of their local labour market.