Select Committee · Work and Pensions Committee

DWP’s preparations for changes in the world of work

Status: Closed Opened: 14 May 2020 Closed: 2 Feb 2022 21 recommendations 4 conclusions 1 report

This inquiry looked at how prepared the Department for Work and Pensions (DWP) and its Jobcentre Plus network is for changes in the world of work brought about by new technology. It focussed on: The challenges the DWP faces as a result of technological change How prepared the DWP is for these challenges already What … Show more

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Reports

1 report
Title HC No. Published Items Response
First Report - DWP’s preparations for changes in the world … HC 216 29 Jun 2021 25 Responded

Recommendations & Conclusions

7 items
1 Conclusion First Report - DWP’s preparations for c… Accepted

While there is a broad consensus that new technology is unlikely to result in mass...

While there is a broad consensus that new technology is unlikely to result in mass unemployment, it will lead to the loss of some jobs and the creation of entirely new ones. Some sectors will experience the impact of new technology more profoundly than others, and for some these changes … Read more

Government response AI summary
The government describes ongoing inter-departmental work and DWP's role in providing employability and vocational skills training to support jobseekers into priority sectors. This demonstrates existing efforts to address the labour market impacts of technology mentioned in the committee's conclusion.
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Department for Work and Pensions
9 Recommendation First Report - DWP’s preparations for c… Accepted

New technology, especially assistive technology (AT), has the potential to expand disabled people’s access to...

New technology, especially assistive technology (AT), has the potential to expand disabled people’s access to the labour market. However, take-up and knowledge of AT is still low. DWP should do more to improve knowledge and take-up of assistive technology amongst employers. Our predecessor Committee recommended that the Government should bring … Read more

Government response AI summary
The government has accepted the recommendation, committing £1m in 2021-22 to develop a Centre for Assistive and Accessible Technology, which will involve procurement for needs assessment, piloting AT loan hubs, and developing an AT centre.
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Department for Work and Pensions
19 Recommendation First Report - DWP’s preparations for c… Accepted

We welcome the steps that DWP has already taken to ensure that jobseekers can develop...

We welcome the steps that DWP has already taken to ensure that jobseekers can develop the skills they need in a changing jobs market. We were encouraged by the Minister’s comments that DWP is working with the Department for Education on its National Skills Fund and the delivery of digital … Read more

Government response AI summary
The government states that the skills offer is a joint cross-government initiative, with DWP playing a critical role in influencing and creating access to training alongside DfE. It details that DWP is expanding its offer to match skills needs with local employer demand through active …
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Department for Work and Pensions
20 Recommendation First Report - DWP’s preparations for c… Accepted

In written evidence, DWP said that it intends to expand its skills offer.

In written evidence, DWP said that it intends to expand its skills offer. In response to this report, it should set out its plans in detail. In particular, it should explain how its offer will focus on the skills for which there is increased demand, particularly digital and AI skills. … Read more

Government response AI summary
The government details that DWP is expanding its skills offer in collaboration with DfE and Devolved Administrations, actively influencing and creating access to training aligned with local employer demand. This includes the DWP Train and Progress initiative, focusing on digital skills and catering to people …
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Department for Work and Pensions
21 Recommendation First Report - DWP’s preparations for c… Accepted

DWP should set out a plan for how Jobcentre Plus can work more closely with...

DWP should set out a plan for how Jobcentre Plus can work more closely with partners—including local authorities, local enterprise partnerships, employers and education and training providers—to ensure that its skills offer is aligned with the needs of the local labour market. Read more

Government response AI summary
The government states DWP already works closely with local authorities, local enterprise partnerships, employers, and other stakeholders through existing networks to understand local labour market needs and support training.
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Department for Work and Pensions
24 Recommendation First Report - DWP’s preparations for c… Accepted

As well as impacting the labour market, the adoption of new technology is likely to...

As well as impacting the labour market, the adoption of new technology is likely to affect the way DWP delivers its services. As DWP moves more of its services online, it must ensure that people with low digital literacy, who may struggle to access its digital services, can continue to … Read more

Government response AI summary
The government states Jobcentres have maintained and resumed full face-to-face services and offer Wi-Fi and computers for digital access. It also highlights the recruitment of 13,500 additional Work Coaches to support claimants.
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Department for Work and Pensions
25 Recommendation First Report - DWP’s preparations for c… Accepted

The evidence we have heard suggests that changes such as automation are unlikely to lead...

The evidence we have heard suggests that changes such as automation are unlikely to lead to mass unemployment. That does not mean that there will be no displacement at all, especially as job roles and requirements change, and it is vital that people who do find themselves out of work … Read more

Government response AI summary
The government maintains that its welfare approach focuses on making work pay and supporting people into work, viewing it as the best way out of poverty. It states that Universal Credit is an efficient and effective way of providing support as it responds to claimants' …
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Department for Work and Pensions

Oral evidence sessions

6 sessions
Date Witnesses
11 Feb 2021 John Paul Marks · Department for Work and Pensions, Jonathan Mills · Department for Energy Security and Net Zero, Mims Davies MP · Department for Work and Pensions View ↗
13 Jan 2021 Antony Walker · techUK, Dr George Zarkadakis · Willis Towers Watson, Tamara Hill · British Retail Consortium, Tebessum Rashid · Black Training and Enterprise Group, Verity Davidge · Make UK View ↗
25 Nov 2020 Carys Roberts · Institute for Public Policy Research, Dr Mary-Ann Stephenson · UK Women's Budget Group, Hector Minto · Microsoft, James Taylor · Scope, Julia Waltham · Working Families, Kim Chaplain · Centre for Ageing Better View ↗
11 Nov 2020 Anthony Painter, Dr Malcolm Torry · University of Bath, Edward Davies · Centre for Social Justice, Paul Vaughan · Fife Council, Professor Nick Pearce View ↗
4 Nov 2020 Anna Thomas · Institute for the Future of Work, Associate Professor Jo Ingold · Deakin University, Faculty of Business and Law, Ian Pope · Public and Commercial Services Union, Jonathan Boys · Chartered Institute of Personnel and Development, Kate Bell · Trades Union Congress, Professor Alan Felstead · Cardiff University School of Social Sciences View ↗
23 Sep 2020 Ashley McCaul · ThinkForward, Ben Marson · The Prince's Trust, Joe Fitzsimons · Institute of Directors, Laura-Jane Rawlings · Youth Employment UK, Sam Windett · Impetus, Torsten Bell · Resolution Foundation View ↗

Who gave evidence

31 witnesses
WitnessOrganisationSessions
Anna Thomas · Co-Founder and Director Institute for the Future of Work 1
Anthony Painter 1
Antony Walker · Deputy Chief Executive techUK 1
Ashley McCaul · CEO ThinkForward 1
Associate Professor Jo Ingold · Associate Professor Deakin University, Faculty of Business and Law 1
Ben Marson · Director of Partnerships The Prince's Trust 1
Carys Roberts · Executive Director Institute for Public Policy Research 1
Dr George Zarkadakis · Digital Lead Willis Towers Watson 1
Dr Malcolm Torry · Visiting Fellow, Institute for Policy Research University of Bath 1
Dr Mary-Ann Stephenson · Director UK Women's Budget Group 1
Edward Davies · Director of Policy Centre for Social Justice 1
Hector Minto · Senior Technology Evangelist for Accessibility Microsoft 1
Ian Pope · DWP Group Assistant Secretary Public and Commercial Services Union 1
James Taylor · Executive Director, Strategy, Impact and Social C… Scope 1
Joe Fitzsimons · Head of Education and Skills Policy Institute of Directors 1
John Paul Marks · Director General for Work and Health Services Department for Work and Pensions 1
Jonathan Boys · Labour and Market Economist Chartered Institute of Personnel and Development 1
Jonathan Mills · Director General, Energy Markets and Supply Department for Energy Security and Net Zero 1
Julia Waltham · Head of Policy and Influencing Working Families 1
Kate Bell · Head of the Rights International, Social and Econ… Trades Union Congress 1
Kim Chaplain · Associate Director of Work Centre for Ageing Better 1
Laura-Jane Rawlings · Founder & CEO Youth Employment UK 1
Mims Davies MP · Parliamentary Under Secretary of State (Minister … Department for Work and Pensions 1
Paul Vaughan · Head of Communities and Neighbourhoods Fife Council 1
Professor Alan Felstead · Research Professor Cardiff University School of Social Sciences 1
Professor Nick Pearce 1
Sam Windett · Director of Policy Impetus 1
Tamara Hill · Employment and Skills Policy Advisor British Retail Consortium 1
Tebessum Rashid · Deputy Chief Executive Black Training and Enterprise Group 1
Torsten Bell · Chief Executive Resolution Foundation 1
Verity Davidge · Director of Policy and Public Affairs Make UK 1

Correspondence

1 letter
DateDirectionTitle
22 Jun 2021 Correspondence with Secretary of State for DWP about the Restart scheme