Fourth Report: Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation

The Government must urgently publish a clear policy on residential testing if there are outbreaks. This must be put in place immediately to ensure that accommodation providers are prepared for all potential scenarios in the next phase of the pandemic. Read more The Government must urgently publish a clear policy on residential testing if there are outbreaks. This must be put in place immediately to ensure that accommodation providers are prepared for all potential scenarios in the next phase of the pandemic. Show less

View Details →

We welcome the additional support that providers have told us that they are giving to their service users, specifically those who need to self-isolate, during this time. Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation 55 Nonetheless we have heard … Read more We welcome the additional support that providers have told us that they are giving to their service users, specifically those who need to self-isolate, during this time. Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation 55 Nonetheless we have heard evidence that not all service users are receiving the support they require from providers, with some particularly vulnerable individuals reporting that they are unable to self-isolate as a result. We urge all accommodation providers to ensure that no individual in their accommodation is placed in the precarious position of being unable to self-isolate or shield due to difficulties accessing basic necessities such as nappies for their children, food, toiletries and cleaning equipment. Show less

View Details →

While asylum support payments were provisionally increased in June 2020 from £37.75 to £39.60 per week, people with ongoing asylum claims may still struggle to meet their essential needs on this weekly amount, particularly during the pandemic. It is imperative … Read more While asylum support payments were provisionally increased in June 2020 from £37.75 to £39.60 per week, people with ongoing asylum claims may still struggle to meet their essential needs on this weekly amount, particularly during the pandemic. It is imperative that all asylum seekers have access to essential support services and Covid-19 information through television, phones and the internet at this time. The Government must urgently assess, and work with its contract holders to secure, asylum seekers’ access to these facilities; we also urge the Home Office and its providers to ensure all asylum seekers receive £10 a week to top up their phone credit. Show less

View Details →

While service users remain in IA for more than three weeks, accommodation providers should ensure that all of their residents are linked up to primary and secondary health provision. We call on the Home Office to ensure that this change … Read more While service users remain in IA for more than three weeks, accommodation providers should ensure that all of their residents are linked up to primary and secondary health provision. We call on the Home Office to ensure that this change is made, if necessary by a variation to the Asylum Accommodation and Support Statement of Requirements. The Home Office should also ensure that the necessary funding is secured for affected statutory health services in any such provision. Show less

View Details →

We urge the Home Office and its providers to send a memorandum to key stakeholders outlining any revisions to providers’ contractual obligations since 1 March. This memorandum should be issued to the Home Office’s single point of contact, all strategic … Read more We urge the Home Office and its providers to send a memorandum to key stakeholders outlining any revisions to providers’ contractual obligations since 1 March. This memorandum should be issued to the Home Office’s single point of contact, all strategic migration partnerships and dispersal authorities by 15 September. Show less

View Details →

While we welcome the communication of Covid-19 guidance by providers to their service users, we urge all providers to check regularly with their service users, and with wider stakeholders, to ensure that they are receiving up to date and timely … Read more While we welcome the communication of Covid-19 guidance by providers to their service users, we urge all providers to check regularly with their service users, and with wider stakeholders, to ensure that they are receiving up to date and timely Covid-19 guidance. This is essential given the Government’s gradual easing of the lockdown restrictions and its fast-changing key messages. Show less

View Details →

We recommend that the Government continues to work with trusted partners such as Doctors of the World UK to translate all updated Covid-19 guidance for the general public into the languages most commonly spoken by those individuals in the asylum … Read more We recommend that the Government continues to work with trusted partners such as Doctors of the World UK to translate all updated Covid-19 guidance for the general public into the languages most commonly spoken by those individuals in the asylum system. This guidance should be sent out in digital and print format by providers to all of their service users. Show less

View Details →

We welcome the fact that the Home Office is investigating these issues seriously. This investigation should engage with those raising these concerns, assessing whether the moves during lockdown were consistent with public health guidance and seeking detail on precisely how … Read more We welcome the fact that the Home Office is investigating these issues seriously. This investigation should engage with those raising these concerns, assessing whether the moves during lockdown were consistent with public health guidance and seeking detail on precisely how any vulnerability assessments were undertaken and by who. The Home Office should set out the findings of its investigations and what lessons the department and contractors have learned as a result in its response to this report. Show less

View Details →

We welcome the Minister’s willingness to consider the case for reinstating the weekly allowance for individuals who have previously had this allowance withdrawn, following forced changes of accommodation during the pandemic. Individuals who were moved into hotels at the start … Read more We welcome the Minister’s willingness to consider the case for reinstating the weekly allowance for individuals who have previously had this allowance withdrawn, following forced changes of accommodation during the pandemic. Individuals who were moved into hotels at the start of the lockdown will now have been there for three months and many will have experienced additional costs in that time for essential items such as toiletries, over the counter medicines, additional food, children’s clothing and educational materials which will not be covered by the full board arrangement. This modest allowance also helps traumatised individuals to maintain autonomy, independence and a sense of dignity. We urge the Minister to reinstate the payment for these individuals. Show less

View Details →

We support the NAO’s recommendation that the Government should consider whether its performance framework effectively incentivises providers to move service users into dispersal accommodation within agreed timescales; the Government should also reassess the value for money provided by contingency accommodation … Read more We support the NAO’s recommendation that the Government should consider whether its performance framework effectively incentivises providers to move service users into dispersal accommodation within agreed timescales; the Government should also reassess the value for money provided by contingency accommodation in hotels and the contractual requirement for initial accommodation provision within the asylum establishment, in light of demand. The Government should consult service users, local authorities, health service and third sector partners as part of this review, to ensure that lived experience of the service is taken into account in this review. Show less

View Details →

In 2018 our predecessors recommended that the Government “must provide dispersal authorities with dedicated funding to better manage dispersal and the related impact on services” and to give currently non-participating authorities confidence that they would be fully supported were they … Read more In 2018 our predecessors recommended that the Government “must provide dispersal authorities with dedicated funding to better manage dispersal and the related impact on services” and to give currently non-participating authorities confidence that they would be fully supported were they to take an equitable share of this population. We are both concerned and disappointed that the Home Office has failed to make better progress on this fundamental issue, which could compromise the Government’s ability to meet its statutory responsibilities under the Immigration and Asylum Act 1999. We repeat that, to achieve increased voluntary participation in the dispersal scheme, the Government must directly fund all dispersal local authorities to take account of the competing financial and capacity challenges that they face. Show less

View Details →

We urge the Home Office urgently to review the way Mears has been operating during the pandemic, to consider its poor management of service users’ welfare, and the wider public health consequences of its approach.

View Details →

We urge the Home Office to follow MHCLG’s lead and to agree jointly with local authorities, devolved nations and third sector partners a sensible and fair extension to the current measures in place for asylum seekers that reduces the public … Read more We urge the Home Office to follow MHCLG’s lead and to agree jointly with local authorities, devolved nations and third sector partners a sensible and fair extension to the current measures in place for asylum seekers that reduces the public health risk for them and for the local community. Any extension to these measures should take account of the potential heightened risk of vulnerable asylum seekers becoming ill from Covid-19 if temporary support and accommodation is withdrawn; sufficient time should be provided for asylum seekers who have been granted refugee status and those who have been refused asylum to access appropriate financial and accommodation support. The Home Office should also ensure that its approach to ending cessations is phased to ensure that changes do not overwhelm other services. It should give due consideration to any impact that its decisions may have on the already stretched capacity of local authorities. Show less

View Details →

We urge the Home Office to set out a full, public, Covid-19 strategy which addresses the key concerns outlined in this chapter in relation to asylum accommodation and immigration detention. The strategy should cover further periods of local or national … Read more We urge the Home Office to set out a full, public, Covid-19 strategy which addresses the key concerns outlined in this chapter in relation to asylum accommodation and immigration detention. The strategy should cover further periods of local or national lockdowns and the period afterwards and should be published on the Government website. The strategy must recognise the need to ensure individuals’ access to clear and timely information about any changes to the Government’s current temporary measures. It should also ensure that support organisations, local authorities and statutory bodies which formally contribute to individuals’ support are appropriately resourced for these responsibilities. Show less

View Details →

As part of this Covid-19 strategy, the Home Office should publish the Public Health England guidance that it has taken to inform its decisions about ending the current 62 Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation measures to support … Read more As part of this Covid-19 strategy, the Home Office should publish the Public Health England guidance that it has taken to inform its decisions about ending the current 62 Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation measures to support asylum seekers. The Home Office should also confirm how it has adhered to the relevant Public Sector Equality Duty requirements in taking these decisions. Show less

View Details →

We are deeply concerned that there was so little early access to testing for Covid-19 for asylum seekers housed in shared facilities, whether IA or dispersal, given the higher risk of spreading infection in accommodation where it is often difficult to self-isolate, and where there are other residents who are …

View Details →

At this point in the response, testing is widely available: any symptomatic person can apply for a test, including a home test kit, and live translation services are now available in more than 200 languages including British Sign Language to support those wishing to access test and trace services. These …

View Details →

Any service user who wants and needs a test must have easy access to that test. This also means that asylum seekers should be informed of the opportunity to request a test and of the associated translation support available to them through that process; they should be provided with any …

View Details →

Vulnerable people such as pregnant women, victims of abuse and people with PTSD should never be placed in accommodation in which they have to share a room with an unrelated adult, nor should they be required to use shared bathroom/toilet facilities which may have a detrimental impact on their mental …

View Details →

We recognise that once the lockdown started in March it was more difficult to move people into alternative accommodation, both because of public health requirements and because of the increased demand overall for accommodation. However, that only makes resolution of this issue more pressing as scientists warn of the possibility …

View Details →

Our predecessor Committee recommended that shared accommodation should be phased out across the estate as a whole. While we welcome the progress towards ending this practice, we are extremely disappointed that the Home Office did not take the opportunity of contract replacement in 2019 to make this change in full. …

View Details →

The risks posed to vulnerable individuals by Covid-19 make more urgent the necessity of a complete end to room sharing by unrelated adults. While the first peak of infection has passed in some parts of the UK, there continues to be a real and substantial threat of further outbreaks. Providers …

View Details →

The Home Office must take appropriate action, including contract variation if necessary, to ensure room sharing across the whole estate is phased out. The Department must also ensure that additional accommodation obtained to meet this requirement is of a high quality and fit for purpose. Fulfilment of this recommendation will …

View Details →

Accommodation providers must urgently put in place measures to enable greater social distancing and effective hygiene practices. We are appalled at reports that service users have not been universally provided either with laundry facilities, a generous supply of cleaning products, soap and sanitiser, or with financial support to enable them …

View Details →

All Home Office contracted housing providers must ensure that any vulnerable adults are accommodated appropriately. Where the Home Office has explicitly authorised an individual to have a single room, this must be implemented without question or delay. To ensure that this is enforced in practice, the Home Office must write …

View Details →

We are appalled that the Home Office response to the communication support requirements of service users who are not accommodated in hotels or large IA facilities was simply to gather information about where free Wi-Fi might be provided locally—thus encouraging vulnerable people to go to public places—especially at a time …

View Details →

Users of asylum accommodation are often very vulnerable people, including torture survivors, individuals suffering PTSD, pregnant women and mothers with small children. Smart phones, access to the internet and television can be a lifeline to a range of external information and support services. Prior to the lockdown many asylum seekers …

View Details →

The Home Office’s recent provision of SIM cards to asylum seekers in larger IA facilities is welcome. However, we are concerned that the denial of provision to individuals who do not have personal phones, or who are currently being asked to leave their accommodation in order to access free Wi-Fi …

View Details →

Following the National Audit Office’s report that asylum seekers are now expected to remain in initial accommodation for up to five weeks, with many staying for nearly three months, the Home Office must urgently reconsider the provision of medical services, subsistence payments and children’s educational support in initial accommodation. We …

View Details →

Urgent Government action is needed to ensure that access to primary and secondary health services is in place for all service users, and that healthy, fresh food that is appropriate to individuals’ dietary needs is available.

View Details →

We know that asylum seekers with an active application or appeal are entitled to access NHS primary and secondary healthcare free of charge but there is no obligation on accommodation providers to register asylum seekers in IA with a GP. The Home Office Minister of State recently gave assurances that …

View Details →

We are concerned to learn that key stakeholders have reported a lack of information from the Home Office and its providers about revisions in contractual expectations of accommodation providers during the pandemic. The pandemic has impacted hugely on asylum seekers housed in asylum accommodation who have experienced lengthy stays in …

View Details →

Asylum seekers should not have been moved to new accommodation during the pandemic without justified and urgent reasons for doing so or without a vulnerability assessment demonstrating that the move could be made safely. This must happen Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation 57 in future. If, following …

View Details →

The Department should ensure that lessons learned from the handling of asylum moves during the lockdown are referred to the safeguarding board and incorporated into the safeguarding and assurance frameworks. The Department should consider how local authorities and third sector partners in asylum support can be engaged in the work …

View Details →

The subsistence allowance should be provided to any individual whose entitlement to section 95 support has been accepted from the time that entitlement is determined, whether or not they are then immediately able to move into dispersal accommodation. This allowance should be provided via the cashless ASPEN card system. We …

View Details →

Our predecessors highlighted the shortcomings of the Home Office’s dispersal policy and its failure to make dispersal arrangements equitable across the UK. Three years on from the Committee’s 2017 report, we have noted with concern the pressures on the system since the introduction of the AASC contracts in September

View Details →

In order to achieve an equitable and sustainable UK-wide dispersal system, the Home Office and its providers must give due regard to the acute financial and capacity constraints currently placed on dispersal authorities, many of which are grappling with even greater community pressures arising from the pandemic, including housing the …

View Details →

During the pandemic the Government has asked providers to source additional accommodation in areas which had not previously participated in dispersal, which we understand and welcome. However, at the same time the Government has temporarily sanctioned providers to secure such accommodation without the prior approval of the relevant local authority. …

View Details →

We call once again on the Home Office and its providers to work closely with housing providers, local authorities and Strategic Migration Partnerships to increase the availability of asylum accommodation both during the period of lockdown, and afterwards. (Paragraph 143) Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation 59

View Details →

The Government said that it would review its policy of temporarily pausing all evictions from asylum accommodation and continuing the provision of asylum support before the end of June. In a Parliamentary debate on 17 June, a number of MPs expressed concern about the Home Office’s intention to end the …

View Details →

Before taking any final decision to remove temporary support for asylum seekers, the Home Office and its accommodation providers must engage and consult closely with Public Health England, devolved governments, Strategic Migration Partnerships, asylum dispersal councils and local public health units to ensure that any changes do not place individuals …

View Details →

We welcome the substantial reduction in the number of individuals detained in IRCs since the beginning of the lockdown. This was a sensible response to Covid-19 and will have helped prevent infections.

View Details →

Government guidance which came into force on 5 May 2020, although it was not published until 5 June, confirmed that individuals at high risk of contracting Covid-19 should be treated as AAR Level 3 cases. This clarification, which confirms the commitment made by the Home Office to the High Court …

View Details →

It is troubling that nearly 40% of those remaining in immigration detention should have been categorised as meeting Levels 2 or 3 of the Adults at Risk policy indicating significant vulnerability and, potentially, that they are at high risk from Covid-19. Government guidance on the operation of the adults at …

View Details →

Guidance should be provided for custodial and detention staff on the approach to be taken where an individual is considered to be at high risk of having contracted Covid-19, but is not symptomatic at the point of reception.

View Details →

The Home Office and its providers must communicate timely and accurate information to NGOs as well as to service providers working to support people in immigration detention.

View Details →

Some of the temporary measures introduced by the Government in response to Covid-19 hold open the prospect of future improvements in the operation of both the asylum and immigration removal processes. Among these, the decision to extend asylum support for refugees until their first welfare benefit payment is received was …

View Details →

As government lockdown restrictions are eased, it is imperative that the Home Office and its providers communicate in a clear and timely manner to key national and local actors. The Government needs now to work closely with stakeholders across both the asylum accommodation and immigration detention sectors to ensure a …

View Details →

We are extremely concerned at this failure of communication by Mears Group with the receiving local authorities, and at the lack of arrangements for testing individuals who were being moved across the country out of an accommodation centre where other residents had Covid-19, and which had previously been treated as …

View Details →

While Mears affirms that the dispersal of individuals from Urban House on 10 July without testing, even after cases of Covid-19 were confirmed in the facility, was in line with the national system, we are deeply concerned that the company acted in this manner apparently without thought for the consequences …

View Details →

It is essential that lessons are learned from the dispersal from Urban House, and that clear policies are put in place to ensure effective communication between providers and local authorities in the event of further outbreaks in asylum accommodation, and in respect of the dispersal of service users from one …

View Details →

The experience of the pandemic has demonstrated the importance of implementing this Committee’s previous recommendations both in respect of asylum accommodation and immigration detention. We welcome the Home Office’s commitment to proceed carefully “back to a more normal state of affairs”. We also welcome its commitment to talk to local …

View Details →

On 5 June, the Housing Secretary announced a two month extension, until the end of August, of the suspension of evictions from social or private rented housing to protect tenants and landlords during the pandemic.

View Details →

The Home Office should conduct a full review of its management of Covid-19 impacts on asylum accommodation and immigration detention in conjunction with its providers and other government departments. It should evaluate the impact of the temporary measures put in place and incorporate this learning into the development of future …

View Details →