Source · Select Committees · Home Affairs Committee
First Report - Violence and abuse towards retail workers
Home Affairs Committee
HC 141
Published 29 June 2021
Government response
First Special Report - Violence and abuse towards retail workers: Government Response to the Committee’s First Report · published 9 Sep 2021
Recommendations & Conclusions
7
Recommendation
Acknowledged
Ensure government learns lessons from pandemic and provides clear guidance for future restrictions.
Recommendation
A lack of clarity with regards to Government guidelines on mask wearing and social distancing exacerbated an already difficult situation for retailers in the early days of the pandemic. If in future new public health restrictions are required the Government …
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Government Response Summary
The government agreed to work closely with retailers to ensure any future public health restrictions and guidance are clear and workable, stating that BEIS and DEFRA will continue this engagement.
Home Office
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8
Conclusion
Acknowledged
Para 56
Policing response is failing to match rising violence and abuse against retail workers.
Conclusion
The Committee has heard overwhelming evidence that the policing response is simply failing to match the rising tide of violence and abuse against retail workers. The evidence also suggests that the response varies significantly between police forces: while there are …
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Government Response Summary
The government outlines the ongoing work of the NRCSG and its task groups in producing resources for retailers on crime reporting, data sharing, and victim support, and notes the establishment of two new Task and Finish groups on substance misuse and information sharing.
Home Office
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13
Conclusion
Acknowledged
Para 73
Current business crime definition inappropriate for measuring violence against retail workers.
Conclusion
We therefore recommend that the National Business Crime Centre work with the National Police Chiefs’ Council to agree a better long-term way to identify and properly measure the violence and abuse suffered by retail workers in the crime statistics gathered …
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Government Response Summary
The government is working with the NPCC to consider options for adding more granularity to crime data for violence against retail workers, acknowledging the need for police consultation on administrative burden, but did not commit to implementing a specific new flag.
Home Office
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14
Recommendation
Acknowledged
Para 78
Require Police and Crime Commissioners to establish Business Crime Reduction Partnerships and retail crime plans.
Recommendation
As local representatives Police and Crime Commissioners are well placed to understand the specific issues facing the retail community in their area and to ensure police forces focus attention on this critical issue. Collaboration between police and retailers to identify …
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Government Response Summary
The government acknowledges the importance of reporting and commits to working with relevant bodies to scope options for online business crime reporting and to consider how to encourage the creation of Business Crime Reduction Partnerships, alongside highlighting existing police funding and the Safer Streets Fund.
Home Office
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18
Conclusion
Acknowledged
Para 89
Government discontinuing direct funding for National Business Crime Centre is nonsensical.
Conclusion
There is clearly an issue with the consistency of the policing response to retail crime across the country. In light of this finding, the Committee was disappointed to learn that the Government is no longer directly funding the work of …
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Government Response Summary
The government explains that national leadership is provided by the NRCSG and that while the NBCC will not be directly funded, it will receive appropriate government support and the Home Office will work with them to scope and potentially fund online business crime reporting services.
Home Office
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20
Recommendation
Acknowledged
Para 95
Provide greater government support for Business Crime Reduction Partnerships, involving shopworkers and employers.
Recommendation
Business Crime Reduction Partnerships have huge potential to improve communication and collaboration between the police, local retailers and local authorities on the issue of retail crime. Tailoring the policing response to areas of particular vulnerability, identifying repeat offenders, and developing …
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Government Response Summary
The government stated it will continue to work with relevant bodies to consider what more can be done to encourage the creation of Business Crime Reduction Partnerships but deflected the recommendation to involve shopworkers and major employers to the NABCP and individual BCRPs for consideration.
Home Office
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24
Recommendation
Acknowledged
Para 108
Agree an Employers Charter for retail workers, based on Suzy's Charter, with industry groups.
Recommendation
We applaud the work of the Suzy Lamplugh Trust in creating Suzy’s Charter, a far more effective and useful tool than the Government’s guidance for securing the safety of retail workers. The Government’s lacklustre endorsement of the Charter, a fleeting …
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Government Response Summary
The government committed to reviewing existing resources and will consult with the National Retail Crime Steering Group about whether they would support the creation of an Employers Charter for retail workers, using Suzy’s Charter as a template.
Home Office
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26
Conclusion
Acknowledged
Para 117
Advanced security solutions for retail workers are often financially unviable for many businesses.
Conclusion
The Committee was impressed by this range of solutions and the potential of new technology to improve both the safety of retail workers and the ability to gather evidence about incidents of retail crime. The methods described above, such as …
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Government Response Summary
The government acknowledges that while useful resources have been created, more is needed, and commits the Home Office and NRCSG to review existing resources and fully consider the Committee's recommendation for future work.
Home Office
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27
Conclusion
Acknowledged
Para 118
Government guidance on retail crime lacks urgency and sufficient practical advice for employers.
Conclusion
The guidance provided by the Government and the National Retail Crime Steering Group, published nearly 10 months after the response to the call for evidence, amounts to eight A4 pages of highly general advice followed by 10 pages of example …
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Government Response Summary
The government acknowledges that while useful resources have been created, more is needed, and commits the Home Office and NRCSG to review existing resources and fully consider the Committee's recommendation for future work.
Home Office
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28
Recommendation
Acknowledged
Para 118
Include specific 'tool kit' material in government resources to support employers mitigating retail crime.
Recommendation
We recommend that the Government’s resources, which would be particularly beneficial for independent shops and small businesses, additionally include specific ‘tool kit’ style material to support all employers to take the following actions: • An internal communication campaign to encourage …
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Government Response Summary
The government acknowledges existing resources and states it will review these resources with the NRCSG, giving full consideration to the committee's recommendation for further toolkit material when planning future work.
Home Office
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31
Recommendation
Acknowledged
Provide sustainable central funding for national rehabilitation programmes and ring-fenced funds for local services.
Recommendation
We welcome the new funding the Home Office will be providing for drug treatment. However, it is only for one year, when sustainable increased funding is needed for ongoing services. We recommend that the Government makes central funding available for …
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Government Response Summary
The government refers to future plans to be set out after the Spending Review for tackling drug misuse and improving treatment, but explicitly states it has no plans to prescribe how enforcement partners use proceeds of crime funds for rehabilitation.
Home Office
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35
Recommendation
Acknowledged
Para 152
Consult urgently on scope of new specific offence for enhanced legal protection of retail workers.
Recommendation
We believe there is a strong case for extra protection in law for retail workers through a specific offence. The Government should consult urgently on the scope of the offence, recognising the particular pressure on those in different occupations who …
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Government Response Summary
The government's response is only a heading, 'Strengthening the legal framework,' offering no specific commitment or detail regarding the recommendation.
Home Office
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39
Recommendation
Acknowledged
Consult urgently on a new standalone offence to protect retail workers from violence
Recommendation
The text of the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act, having undergone lengthy consultation and close scrutiny, provides a potential starting point. As we have previously recommended, the Government should consult urgently on the scope …
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Government Response Summary
The government highlights existing legal protections but commits only to considering an amendment in the Lords if appropriate and to taking the Scottish Act into account during this consideration, rather than committing to an urgent consultation.
Home Office
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