Source · Select Committees · Home Affairs Committee
Recommendation 28
28
Acknowledged
Paragraph: 118
Include specific 'tool kit' material in government resources to support employers mitigating retail crime.
Recommendation
We recommend that the Government’s resources, which would be particularly beneficial for independent shops and small businesses, additionally include specific ‘tool kit’ style material to support all employers to take the following actions: • An internal communication campaign to encourage staff to report all incidents of violence and abuse; • Guidance and templates for employers on creating internal and external reporting processes which are as simple, accessible and quick as possible; • Guidance on procedures for banning repeat offenders from stores; • Further online training resources for retail workers on managing conflict and dealing with difficult situations; and Violence and abuse towards retail workers 67 • Guidance for employers on how to assess the vulnerabilities of their shop and suggestions for appropriate measures such as changing store layout, erecting protective barriers or adding signage to manage specific risks.
Government Response Summary
The government acknowledges existing resources and states it will review these resources with the NRCSG, giving full consideration to the committee's recommendation for further toolkit material when planning future work.
Paragraph Reference:
118
Government Response
Acknowledged
HM Government
Acknowledged
The NRCSG and the Task and Finish groups have created useful resources for retailers in accordance with the actions set out in the Government response to the Call for Evidence on Violence and Abuse Toward Shop Workers. However, the Government recognises there is still more to do. The Home Office, working with the NRCSG, will review the resources already produced and give full consideration to the HASC’s recommendation when considering how to take the work forward.