Recommendation 28

We recommend that the Government’s resources, which would be particularly beneficial for independent shops and small businesses, additionally include specific ‘tool kit’ style material to support all employers to take the following actions: • An internal communication campaign to encourage staff to report all incidents of violence and abuse; • Guidance and templates for employers on creating internal and external reporting processes which are as simple, accessible and quick as possible; • Guidance on procedures for banning repeat offenders from stores; • Further online training resources for retail workers on managing conflict and dealing with difficult situations; and Violence and abuse towards retail workers 67 • Guidance for employers on how to assess the vulnerabilities of their shop and suggestions for appropriate measures such as changing store layout, erecting protective barriers or adding signage to manage specific risks.