Recommendation 24

We applaud the work of the Suzy Lamplugh Trust in creating Suzy’s Charter, a far more effective and useful tool than the Government’s guidance for securing the safety of retail workers. The Government’s lacklustre endorsement of the Charter, a fleeting reference that “this could be used to benchmark what your business has in place” with a link to the website is very disappointing. We recommend that the Home Office strengthen its action by working with the National Retail Crime Steering Group to agree an Employers Charter using Suzy’s Charter as a template, which is specifically targeted at retail workers and retail crime. This approach would help drive best practice, it would ensure that retail workers know what they should expect and can put pressure on employers who do not meet these standards.