Select Committee · Home Affairs Committee

Violence and abuse towards retail workers

Status: Closed Opened: 17 Dec 2020 Closed: 18 Nov 2024 21 recommendations 18 conclusions 1 report

Following the announcement that a General Election will be held on 4 July, Select Committees will be unable to meet from 24 May and will cease to exist from 30 May until after the General Election. This work has therefore closed The Committee carried out an inquiry into violence and abuse towards retail workers in …

Clear

Reports

1 report
Title HC No. Published Items Response
First Report - Violence and abuse towards retail workers HC 141 29 Jun 2021 39 Responded

Recommendations & Conclusions

6 items
3 Conclusion First Report - Violence and abuse towar… Accepted

Hate-motivated abuse against shopworkers needs serious police attention and dedicated survey data.

Where shopworkers are confronted by hate-motivated abuse in the course of their employment this should be taken seriously by employers and reported to the police. It is vital that the police, in dealing with these incidents, manage them with sensitivity and give them the attention that they deserve. We support …

Government response. The government stated that the 2020/21 Commercial Victimisation Survey, currently underway with results due March 2022, already includes questions on hate-related violence as recommended, and an Expert Reference Group will review its coverage in Spring 2022.
Home Office
5 Conclusion First Report - Violence and abuse towar… Accepted

Unconscionable increase in violence and abuse against frontline retail workers during Covid-19 pandemic.

It is unconscionable that violence and abuse towards retail workers has further increased during the Covid-19 pandemic. These are individuals who have been working on the frontline and have put their lives at risk to ensure that the public could access essential items such as food and medicine. At a …

Government response. The government response details existing measures, including interim sentencing guidance for Covid-19 related assaults and revised guidelines with aggravating factors, published safer working guidance, and ongoing collaboration between BEIS/DEFRA and retailers to ensure Covid-19 related safety.
Home Office
6 Conclusion First Report - Violence and abuse towar… Accepted

Revised spitting/coughing sentencing guidance excludes threats and was introduced too late.

We welcome the revised guidance from the Sentencing Council which makes the despicable act of deliberate spitting or coughing an aggravating factor for common assault. However, we note that incidents of offenders threatening to spit or cough would not be covered by its terms and regret that the sentencing guidelines …

Government response. The government clarifies that the revised common assault guideline includes a new high-culpability factor for 'intention to cause fear of serious harm, including disease transmission', which addresses threats to spit or cough related to Covid-19.
Home Office
21 Recommendation First Report - Violence and abuse towar… Accepted

Actively encourage Safer Streets Fund bids for shop worker safety, setting this as a future priority.

We welcome the additional money available to local authorities and Police and Crime Commissioners to spend on preventative measures via the Safer Streets Fund. However, we note that none of the funding rounds have placed any emphasis on preventative measures for violence and abuse towards retail workers. We recommend that …

Government response. The government stated that it has already made clear the Safer Streets Fund welcomes bids for measures improving shopworker safety, with the second round expanded to include commercial areas, and the third round (Autumn 2021) will have a broader focus …
Home Office
30 Conclusion First Report - Violence and abuse towar… Accepted

Government's response to drug-related retail crime lacks urgency and timely national programme rollout.

The Government has acknowledged that drugs play a significant role in a large number of crimes and with prolific offending in particular. Yet, one year on from the Government’s response to the call for evidence on violence and abuse toward shop staff, work to develop the evidence base regarding the …

Government response. The government details its commitment to tackling drug-driven crime, referencing Dame Carol Black's review and ongoing work including £80m investment in drug treatment and the expansion of Project ADDER to eight additional sites.
Home Office
38 Conclusion First Report - Violence and abuse towar… Accepted

New statutory offence would improve data, reporting, and communicate seriousness of retail worker abuse.

The patchwork of existing offences for prosecuting incidents of violence and abuse against individuals is not effective enough to address the escalating scale and nature of offences committed in the retail setting. Introducing a new statutory offence would bring the following benefits: Violence and abuse towards retail workers 69 • …

Government response. The government highlights existing measures by the Sentencing Council, including interim guidance on Covid-19 related assaults from April 2020 and revised assault sentencing guidelines from May 2021, which address aggravating factors for common assault.
Home Office

Oral evidence sessions

3 sessions
Date Witnesses
17 Apr 2024 Chief Constable Amanda Blakeman · National Police Chief's Council, Chief Superintendent Alex Goss · National Police Chiefs’ Council, Edward Woodall · Association of Convenience Stores, Joanne Cairns · Usdaw, Lyndsey Cambridge · Federation of Wholesale Distributors, Paul Gerrard · The Co-op, Superintendent Patrick Holdaway · City of London Police View ↗
28 Apr 2021 Amanda Blakeman · Gwent Police, David Jamieson · West Midlands Police and Crime Commissioner, Ian Dyson QPM · City of London Police, Patrick Holdaway · Hampshire Constabulary View ↗
14 Apr 2021 Iona Blake · Boots UK, James Lowman · Association of Convenience Stores, Joanne Cairns · Usdaw, Paul Gerrard · The Co-op, Tom Ironside · British Retail Consortium (BRC) View ↗

Correspondence

4 letters
DateDirectionTitle
5 Nov 2024 To cttee Letter from the Minister for Policing, Fire and Crime Prevention regarding vio…
22 May 2024 From cttee Letter to the Home Secretary regarding follow-up work in relation to the Violen…
9 Nov 2022 From cttee Letter to the Home Secretary on violence and abuse towards retail workers, date…
7 Jun 2021 Analysis of survey results for inquiry on violence towards retail workers