Recommendation 3

Where shopworkers are confronted by hate-motivated abuse in the course of their employment this should be taken seriously by employers and reported to the police. It is vital that the police, in dealing with these incidents, manage them with sensitivity and give them the attention that they deserve. We support calls for future iterations of the Home Office Commercial Victimisation Survey to include questions on incidents of hate related violence and abuse to help build a clearer picture of the prevalence of this form of abuse. We support calls for future iterations of the Home Office Commercial Victimisation Survey to include questions on incidents of hate related violence and abuse to help build a clearer picture of the prevalence of this form of abuse.