Themes | Prison & Custody Safety | The Accountability Index

Prisoner disability support

Inadequate documentation, accessibility, and staff awareness regarding disability adjustments for prisoners.

Source spread

Where this theme appears

This theme appears across 15 independent accountability sources, so the source mix matters as much as the headline total.

11 PFD reports 28 committee recs 1 HSSIB rec 8 PPO recs 163 IMB recs 7 IMB reports 1 Article 2 learning point 1 detention investigation rec 1 DHR rec 1 PHSO decision 30 LGO/SPSO decisions 16 CJINI reports 1 EHRC compliance action

Browse by source

Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

15 sources
Prevention of Future Deaths reports(11)
Ronald Sherlock
09 Aug 2013 · Norfolk
Concerns: Prisoners in the Older Prisoners Unit of HM Prison Norwich do not have appropriate access to speech and language therapists for assessing swallowing difficulties. This lack impacts their medical management, including recommendations for fluid, food intake, and soft diets.
Overdue
Damion Anthony Andre Martin
30 Oct 2013 · Liverpool
Concerns: Concerns were raised regarding the prison's initial risk assessment missing a known suicidal risk factor, the lack of refresher training in basic life support for officers, and a restricted cell observation window. An officer also reportedly did not visit the cell during a roll check.
Overdue
Barry Horrocks
07 Nov 2014 · West Yorkshire (East)
Concerns: The prison environment was not adapted to Mr Horrocks' daily living needs, and no care providers within the prison system accepted responsibility for assisting with his intimate personal care requirements.
Overdue
Shalane Blackwood
03 May 2016 · Nottinghamshire
Concerns: The coroner identified a lack of provision for prisoners with complex health needs and insufficient staff for segregation unit regimes. Additionally, concerns were raised about an unclear documentary tool for assessing fitness for segregation and healthcare staff's awareness of physical symptoms masked by mental health issues.
Overdue
Tyrone Givans
23 Jan 2019 · London Inner (North)
Response (Care UK): • Care UK stated it would work with partner agencies to address illicit substance supply and trading. • Care UK shared learning from the inquest regarding medical record anomalies with … (AI summary)
Response (HM Prison and Probation Service): • A national Prison Drugs Strategy was published in April, and HMP Pentonville is revising its local drug strategy and has reinstated its Drug Strategy Committee. • HMP Pentonville implemented … (AI summary)
Overdue
Lewis Francis
23 Mar 2020 · Exeter and Greater Devon
Concerns: The coroner noted a lack of a mechanism for transferring individuals in police custody with serious charges to medium secure mental health facilities, and insufficient understanding of the needs of prisoners on the autistic spectrum.
Response (Wiltshire Police): • Wiltshire Police is working with other force areas and the South West Provider Collaborative to develop a proposed Memorandum of Understanding. (AI summary)
Response (Avon and Somerset Police): • Avon and Somerset Police confirmed its Inspector is engaging with the South West Provider Collaborative to develop a Memorandum of Understanding for transferring mentally ill prisoners. • The South … (AI summary)
Responded
Liridon Saliuka
08 Nov 2022 · Inner South London
Concerns: The coroner noted a lack of clear documentation regarding required disability adjustments for the prisoner and insufficient disability awareness among prison staff.
Response (Oxleas NHS Foundation Trust): • Disability adjustments for patients will now be documented on the Prison Nomis (P-Nomis) system, accessible by HMP Belmarsh, Royal Borough of Greenwich Social Care, and Oxleas NHS Foundation Trust. … (AI summary)
Response (HM Prison and Probation Services): • HMPPS stated that Prison Service Instruction 32/2011 mandates the identification and recording of prisoner disabilities. • HMP Belmarsh will hold monthly training sessions throughout 2023 for operational staff on … (AI summary)
Responded
Jonathan McCarthy
24 Oct 2023 · Northampton
Concerns: The coroner raises concerns about prison policies and procedures for verifying pre-existing community hospital appointments, assessing their clinical urgency, and determining a prisoner's fitness for transfer.
Response (Practice Plus Group): • HMP Thameside developed a Transfer of Care Local Operating Procedure (LOP) that includes details regarding external appointments for transferring patients. • HMP Thameside implemented a process for clinical triage … (AI summary)
Overdue
Trevor Monerville
16 Jan 2024 · East Sussex
Concerns: Insufficient monitoring and management of a prisoner's epilepsy, including no seizure care plan or diary, was identified. There were also inadequate communication between staff and family, and a lack of specific training for prison officers on long-term health conditions.
Response (Practice Plus Group): • Practice Plus Group created a care plan hub within SystmOne, including a specific epilepsy care plan, and provided staff training on its use, with 83% of epilepsy patients at … (AI summary)
Response (HM Prison and Probation Service): • Training has been provided to relevant staff regarding the correct implementation of ACCT procedures. • HMPPS undertakes First Aid needs assessments and delivers First Aid at Work and Emergency … (AI summary)
Responded
Anthony Binfield, David Richards and Rolandas Karbauskas
07 Feb 2025 · Nottingham City and Nottinghamshire
Concerns: Concerns were raised regarding inadequate recruitment, retention, and training of prison and healthcare staff, leading to understaffing, overwhelming workloads, and a deterioration in prisoner safety and healthcare provision at HMP Lowdham Grange. There were also noted deficiencies in basic training for prison officers.
Response (NHS England): • NHS England launched the ‘We Are Prison Nurses’ campaign in December 2023 and published ‘Nursing preceptorship in adult prison healthcare – best practice guidance’ in February 2024. • NHS … (AI summary)
Response (Serco): • Serco requested a review of email communication practices across its estate to ensure staff communicate effectively with healthcare teams. • Serco is taking steps to ensure middle management ensures … (AI summary)
Response (Nottingham NHS): • The Trust has established enhanced Executive-led oversight and assurance reviews for Offender Health, with weekly meetings to review progress against a Transformation Plan. • A new national template for … (AI summary)
Response (Sodexo): • Sodexo implemented a digital Reception Screening Risk Assessment (RSRA) tool across its prisons to identify risks upon arrival. • Sodexo shared its death in custody investigation reports with the … (AI summary)
Response (HM Prison and Probation Service): • HMPPS has implemented recruitment and retention initiatives at HMP Lowdham Grange, including national campaigns, bonus schemes, and a new Senior Management Team. • New staff support systems, such as … (AI summary)
Responded
Marta Vento
11 Mar 2025 · Dorset
Concerns: The coroner raised concerns regarding the absence of a formal process for prisons to share information about a remand prisoner's behaviour and risks with sentencing courts. There is also a lack of national guidance for all prison healthcare providers to ensure continuity of mental health care for prisoners upon release.
Response (NHS England): • NHS England stated that RECONNECT services are now in place to support continuity of care for individuals transitioning from prison to community-based services. • NHS England is undertaking a … (AI summary)
Response (College of Policing): • The College of Policing stated it would consult with the NPCC Lead for MOSOVO and subject matter experts to explore improvements to guidance and direction. • The College of … (AI summary)
Response (National Police Chiefs' Council): • The NPCC Lead will request the College of Policing to review their Authorised Professional Practice (APP) and training material to more strongly highlight the consideration of violence within risk … (AI summary)
Response (NHS Dorset ICB): • NHS Dorset ICB stated that some allegations regarding its involvement in addressing National Record Locator (NRL) connection issues were not factually accurate. • The Dorset Care Record (DCR) Partnership … (AI summary)
Response (HM Prison Probation Service): • The National Immediate Release Task and Finish Group has established pathfinder projects in three prisons to explore methods of information exchange for remand prisoners. • HMPPS has asked its … (AI summary)
Responded
Select committee recommendations(28)
#11 —
Justice Committee
Recommendation: Continuing to incarcerate prisoners with severe dementia, who may no longer remember or understand why they are imprisoned, raises practical and ethical 46 Ageing prison population considerations, especially as their condition is very difficult to manage on the prison estate. …
Response attribution not verified
#9 —
Justice Committee
Recommendation: Older prisoners are disproportionately affected by cancellations to external medical appointments, and their health can be seriously impacted by non-attendance. While increasing the number and availability of prison staff to escort prisoners to appointments is important, we also recommend that …
Response attribution not verified
#8 —
Justice Committee
Recommendation: An ageing prison population will increase pressure on prison healthcare. To ensure an equivalent standard of care as in the community, it is important that prison healthcare services are appropriately resourced, and staff have awareness of age- related health conditions. …
Response attribution not verified
#7 —
Justice Committee
Recommendation: We praise prison staff, HMPPS and MoJ officials for their work in responding to the Covid-19 pandemic. The virus has brought into sharp relief many of the issues affecting the prison system, including the particular health vulnerabilities of older cohorts. …
Response attribution not verified
#6 —
Justice Committee
Recommendation: There needs to be greater recognition across the prison estate that some older prisoners will be unable to engage with the normal regime. Suitable activities and forums should be available to older prisoners to support their welfare and rehabilitation. We …
Response attribution not verified
#5 —
Justice Committee
Recommendation: It can be very difficult to accommodate some older individuals on the prison estate. Steps taken by some prisons to develop specific wings or units for older prisoners are welcome, though the variability of individual needs should be considered. Good …
Response attribution not verified
#4 —
Justice Committee
Recommendation: We are concerned that HMPPS is not consistently fulfilling its duties towards older and disabled prisoners, as required by the Equality Act 2010. These prisoners should not be housed in establishments where the physical design prevents them receiving equitable treatment. …
Response attribution not verified
#3 —
Justice Committee
Recommendation: It is welcome that the new prison places planned as part of the Government’s expansion of the estate will be designed to better accommodate older prisoners and others with disabilities or limited mobility. However, the number of new places delivered …
Response attribution not verified
#1 —
Justice Committee
Recommendation: A clear definition of the older prisoner is necessary for establishing a more strategic approach to the cohort and the ageing prison population. We do not take a view on what that definition should be, but whatever age threshold is …
Response attribution not verified
#37 — Publish updated Neurodiversity Action Plan detailing identification and support for prisoners
Justice Committee
Recommendation: The Government must publish an update to the Neurodiversity Action Plan without further delay. It should include how they plan to systematically identify how many prisoners have neurodivergent needs, as well as how it aims to support them. (Recommendation, Paragraph …
Response attribution not verified
#36 — Lack of consistent data hinders support for neurodivergent prisoners in the system
Justice Committee
Recommendation: It is unclear how the Government plans to support those with neurodivergent needs in the criminal justice system without having consistent and reliable data on how many neurodivergent prisoners there are. Furthermore, it is disappointing that those with neurodivergent needs, …
Response attribution not verified
#21 —
Justice Committee
Recommendation: An ageing prison population creates specific pressures on the prison system. Currently, the response to these and the treatment of older prisoners is highly inconsistent across the prison estate. Though the Model for Operational Delivery: Older Prisoners contains useful operational …
Response attribution not verified
#20 —
Justice Committee
Recommendation: We disagree with the argument that older prisoners’ needs are too wide-ranging to generalise. Though it is important to treat each prisoner as an individual, there is a commonality among older prisoners which warrants a specific approach to their management. …
Response attribution not verified
#14 —
Justice Committee
Recommendation: The ageing prison population has and will continue to increase the need for end-of- life and palliative care in prisons. We welcome the publication of the Dying Well in Custody Charter and the good practice at some establishments. But standards …
Response attribution not verified
#13 —
Justice Committee
Recommendation: Peer support or ‘buddy’ schemes can be an effective way to help meet the care needs of older prisoners. We commend the good work done by some prisons in partnership with third sector organisations to develop such initiatives. Prisons must …
Response attribution not verified
#12 —
Justice Committee
Recommendation: An ageing prison population will increase demand for social care services in prisons. While the Care Act 2014 has brought some improvements, standards of provision are highly variable across the estate. A more strategic and coordinated approach is needed to …
Response attribution not verified
#10 —
Justice Committee
Recommendation: The prevalence of dementia in prisons is poorly understood and prison staff can lack awareness of the condition. All older prisoners should have access to screening services for dementia, and prison officers who work with older prisoners should receive training …
Response attribution not verified
#9 —
Education Committee
Recommendation: Support for prisoners with learning difficulties is long over-due. We welcome the Government’s recent commitment in its Prisons Strategy White Paper to provide dedicated specialist support staff, but the Government must ensure that there is adequate resourcing for this. The …
Response attribution not verified
#8 —
Education Committee
Recommendation: There needs to be a whole prison approach to prisoners with learning difficulties. This is currently hampered by the lack of information sharing between the community and the prison estate regarding prisoners’ educational attainment in the community, and any learning …
Response attribution not verified
#7 —
Education Committee
Recommendation: The current screening process is not adequate to identify prisoners with additional learning needs. The Ministry of Justice must introduce a consistent assessment process for every prisoner when they enter the prison system. We believe there is a strong case …
Gov response: Responsible organisations MoJ/HMPPS We accept this recommendation. Systems to screen for learning needs are in place, but we are reviewing and exploring improvements. A review of LDD assessment and screening to climb the ladder of …
Accepted
#6 —
Education Committee
Recommendation: A high proportion of prisoners have learning needs. It is concerning that prisons have only had to screen for additional learning needs since 2019. This means that the majority of the prison population may never have gone through a screening …
Gov response: We accept this recommendation. We are expanding the use of CURIOUS and developing our approach to capturing data around a full range of learning difficulties and disabilities (LDD) and additional learning needs across the prison …
Accepted
#18 —
Justice Committee
Recommendation: Prisons, local authorities, and health and care providers do not always work together effectively to ensure continuity of older prisoners’ health and social care. This can have a detrimental impact on an individual’s health and their efforts to re-integrate into …
Response attribution not verified
#16 —
Justice Committee
Recommendation: Older prisoners can experience greater levels of institutionalisation and be less able to live independently following their release compared to younger cohorts. Many will require additional support to prepare them to re-join society. Release programmes and guidance that are age …
Response attribution not verified
#26 —
Women and Equalities Committee
Recommendation: The renewed Women’s Health Strategy should include a specific objective on improving the menstrual wellbeing of disabled and Deaf girls and young women. This should include provision of information and advice in suitable formats, including in Easy Read for girls …
Response status not verified
#25 —
Women and Equalities Committee
Recommendation: The Government must work with the health and care sectors’ professional bodies to improve health and social care practitioners’ understanding of the menstrual wellbeing needs of young disabled and Deaf women. The needs of this group were underrepresented in, and …
Response status not verified
#24 —
Women and Equalities Committee
Recommendation: Girls and young women with disabilities and sensory impairments face additional barriers to menstrual wellbeing. Taboos around periods are compounded by those around disability. Disabled and Deaf girls’ period- related needs are routinely ignored or dismissed. We were shocked to …
Response status not verified
#18 — Warm Home Discount scheme excludes high-energy-using vulnerable individuals from vital support
Public Accounts Committee
Recommendation: The Department said that the “biggest item of support” available to mitigate high energy prices this winter for vulnerable consumers, mainly those on benefits such as pension credit, is the Warm Home Discount scheme,47 which provides a £150 discount to …
Response attribution not verified
#15 — Provide updates on IPP prisoner resettlement, detailing Resettlement Passports and pre-release preparation
Justice Committee
Recommendation: We welcome the Government’s commitment to ensuring that all prison leavers leave prison with the basics, such as ID and a bank account, and ask that updates on this programme of work be provided to us. We would also welcome …
Response attribution not verified
HSSIB safety recommendations(1)
PPO death in custody recommendations(8)
The Director and Head of Healthcare
The Director and Head of Healthcare should ensure that: corrective visual aids are made available as a priority to prisoners who need them for daily living activities; and prisoners are seen by the optician within the timelines set out in …
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that where a prisoner requires special accommodation or equipment for medical or social care reasons, this is formally authorised and recorded.
The Governor
The Governor should ensure that officers record when a prisoner refuses a meal, record the reason for the prisoner’s refusal and offer the prisoner a doctor’s appointment.
The Governor
The Governor should ensure that staff follow the guidance in the Food Refusal Strategy when a prisoner refuses or fails to take food or fluid.
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that staff manage a prisoner who is refusing food in line with national guidelines.
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that all staff undertaking and reviewing risk assessments for prisoners taken to and admitted to hospital understand the legal position, that assessments fully take into account prisoners’ health and are based on …
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that all staff undertaking risk assessments for prisoners who are attending hospital appointments: • complete the risk assessment documents in full, clearly setting out their rationale for the decisions; and • understand …
The Governor
The Governor should introduce a standalone comprehensive debt strategy which is communicated to and understood by all staff, including providing appropriate support and intervention to prisoners where there are any concerns about debt.
IMB annual reports(7)
Lincoln (2020)
HMP Lincoln, a Category B local prison, generally treats prisoners fairly and humanely, with a predictable regime and improved cleanliness, according to the IMB's report for 2019-2020. Key improvements include reduced violence, better staff-prisoner relationships, and improved healthcare and education provision. However, significant concerns persist regarding the high level of self-harm, prisoner homelessness on release, and ongoing maintenance issues affecting accessibility and facilities.
PRISON Key concerns
Hewell (2020)
The COVID-19 pandemic significantly impacted HMP Hewell, leading to a full lockdown, 23.5-hour cell confinement, and cessation of most activities. While staff are commended for averting a direct catastrophic impact from the virus and improving cleanliness, concerns remain regarding prisoner welfare, mental health, and rehabilitation. The prison saw leadership changes and continued a journey of improvement after years of poor performance, with some areas showing progress despite ongoing challenges in safety, healthcare provision, and regime delivery.
PRISON Key concerns
Rye Hill (2020)
HMP Rye Hill, a Category B training prison for men convicted of sexual offences, operated at or near its maximum capacity of 664 during the reporting year. The IMB found the prison to be a generally safe and fair environment, with improvements in healthcare provision and staff stability. However, significant concerns persist regarding the inadequate provision for elderly and disabled prisoners, the protracted process for compassionate release, and the lack of specialist support and resettlement opportunities for IPP and other complex needs prisoners.
PRISON Key concerns
Peterborough (Women) (2020)
This annual report for HMP/YOI Peterborough (Women) highlights overall fair and humane treatment of prisoners, with a good regime offering ample time out of cell. Positive developments include improved safety resources, healthcare governance, and the successful rollout of the OMiC programme. Key concerns, however, persist regarding the lack of suitable accommodation on release, challenges in managing women with complex needs, and a significant rise in self-harm incidents.
PRISON Key concerns
Winchester (2020)
HMP/YOI Winchester made consistent progress in improving performance during a turbulent year, moving from 'serious concern' to 'concern'. The Board commended efforts in operational grip, cleanliness, and staff-prisoner interaction, alongside improvements in self-harm management and a new reception scheme. However, the dilapidated Victorian infrastructure, especially the CSU, posed significant safety and humane treatment challenges, while high rates of violence and issues with healthcare access due to staff shortages and escort availability remained key concerns.
PRISON Key concerns
Sudbury (2020)
HMP/YOI Sudbury, an open Category D resettlement prison, generally maintained a safe environment with low self-harm and violence rates during a challenging reporting year ending May 2020, impacted significantly by the COVID-19 pandemic. While the prison demonstrated strong commitment to family ties and successful accommodation on release, it faced considerable disruption in education provision and concerns regarding resettlement planning for prisoners with shorter sentences. The Board also highlighted issues around accessibility for disabled prisoners and the need for more robust policies for managing future public health crises.
PRISON Key concerns
Whatton (2025)
HMP Whatton, a Category C prison for sexual offenders, maintained an average population of 836. The IMB praised the safe environment, positive staff-prisoner relationships, and improvements in education and family contact. Key concerns include the persistent challenges faced by IPP prisoners, critical under-resourcing impacting the estate and services, and delays in transfers to Category D prisons. Outdated healthcare facilities and accessibility issues for prisoners with mobility problems also remain significant areas for development.
PRISON Key concerns
IMB individual recommendations(163)— showing 50 strongest matches
Sudbury (2020)
Prisoners with physical and mental health disabilities are sometimes disadvantaged, in terms of accessing employment and educational opportunities within the prison. How does the prison plan to address this?
Governor / Director
Manchester (2021)
The Board has also observed a case of a prisoner with learning difficulties and would like to clarify what the provisions are for such prisoners? The prisoner has learning difficulties and very low IQ and has been waiting for a suitable facility for over a year whilst being managed between healthcare and segregation units in the jail.
Governor / Director In Progress
Littlehey (2021)
The Board believes that appropriate accommodation for the aged and disabled prison population needs to be a significant consideration in the final decision of the replacement for G wing.
Ministry of Justice In Progress
Garth (2021)
There is a growing number of older prisoners, many of whom are in need of mobility and other aids. Presently there is confusion about who should provide these aids and this matter needs urgent attention because it impacts increasingly upon budgets.
HMPPS In Progress
Erlestoke (2021)
Will the Minister consider providing more facilities to meet the needs of those within the autistic spectrum, unsuitable for location in a normal prison environment?
Ministry of Justice In Progress
Birmingham (2021)
How will the Prison Service plan a more coordinated, consistent and fair system of recording and tracking provision for prisoners with autism and learning difficulties, and how will they ensure that staff are fully trained and competent at recognising, working and interacting with prisoners with these conditions?
HMPPS In Progress
Hewell (2022)
Continue to seek investment/funding opportunities to improve the physical building, in particular facilities for prisoners who have disabilities and accessibility needs.
Governor / Director In Progress
Foston Hall (2022)
Carers for disabled prisoners who need help to prepare for bed are unable to enter the establishment after 7pm (see paragraph 6.4.3)
Governor / Director
Erlestoke (2022)
How will the lack of suitably adapted cells for disabled people be addressed?
Governor / Director
Bedford (2022)
Facilities for disabled people in HMP Bedford are woefully lacking and as it deals with an ageing prison population, more cells will need to be adapted for disabilities.
HMPPS
Gartree (2023)
As the prison population continues to rise and age, the fabric of the buildings continues to cause problems with disability access for elderly and disabled prisoners. Even on Gartree’s dedicated over 50s wing, there are not enough cells large enough to accommodate all wheelchair access requirements and full accessibility. What alternative provisions for this population are being considered?
Ministry of Justice
Foston Hall (2023)
Disabled prisoners have not been able to access upper floor classrooms, which prevents their participation in the full range of education provision. When will there be a solution?
Governor / Director
Erlestoke (2023)
How will the lack of suitably adapted cells for disabled people be addressed?
Governor / Director
Durham (2024)
Last year we asked, ‘What plans does the Prison Service have to improve the number of accessible cells for ageing or disabled prisoners?’ What investment do you intend to make within a reasonable time scale to improve prison experience for disabled prisoners?
HMPPS In Progress
Ashfield (2024)
With the large number of elderly prisoners in the custodial estate (particularly in prisons such as Ashfield), cases of dementia and terminal illness requiring 24-hour care are increasing. The specific needs of these prisoners cannot be adequately met in normal prison conditions. What plans does the Prison Service have for addressing this issue through the creation of special custodial centres?
HMPPS
Stocken (2025)
With the ageing prison population, when are more cells suitable for those with disability or mobility issues going to be made available? Even on the new wing opened last year, there are no ‘disabled’ cells, only two ‘low mobility’ cells, which can’t accommodate a hospital bed.
HMPPS In Progress
Sudbury (2020)
Will the temporary single accommodation introduced as part of the COVID-19 measures be fully accessible?
Governor / Director
North Sea Camp (2020)
Address the fact that residents who use wheelchairs find it extremely difficult to obtain accommodation at Approved Premises.
HMPPS In Progress
Littlehey (2020)
When will the Prison Service build or adapt buildings and cells to make them suitable for those with disabilities and/or those with complex health needs who require specialist equipment?
HMPPS In Progress
Lancaster Farms (2020)
There is a lack of wheelchairs to support prisoners with reduced mobility accessing health care and other amenities. Certain cases have illustrated difficulties of working with external agencies for the support and potential release of those with palliative care needs (see paragraphs 8.5 and 8.9).
Governor / Director
Foston Hall (2020)
There is a need for a specific sentence planning route, and intervention pathway for prisoners with autism (see paragraph 4.4.2).
HMPPS In Progress
Winchester (2021)
What is the prison service’s plan to ensure that prisoners with mobility challenges have access to all parts of the prison, including the entrance and cells? (See sections 3.2, 4.1, 5.1).
HMPPS In Progress
Lancaster Farms (2021)
To review and increase the availability of wheelchairs for those prisoners with restricted mobility (paragraph 6.4.3).
Governor / Director
Frankland (2021)
Given the ageing prison population and a growing number of prisoners being diagnosed with dementia, can consideration now be given to providing an appropriate physical environment for this group of prisoners along with suitably qualified care workers (para 6.4)?
Ministry of Justice In Progress
Brixton (2021)
Better living conditions appropriate for frail men and those with mobility impairments is urgently required.
HMPPS In Progress
Bristol (2021)
What initiatives – for example, training for prison staff – are planned to improve outcomes for prisoners with neurodivergent conditions, which, as we have observed and a recent review outlined, impacts their ability to engage?
Ministry of Justice
Wayland (2022)
The Board recommends that the concept of a buddy system within the prison for those prisoners who may be mobility-compromised or in need of a degree of personal care is researched and supported.
Governor / Director
Swaleside (2022)
The continued occupancy of the life limited room in healthcare by one paraplegic prisoner whose needs are different, whilst there are a number of other prisoners who qualify for the use of this room requires urgent resolution.
HMPPS Noted
North Sea Camp (2022)
There are some areas of the prison inaccessible to prisoners with physical disabilities, especially those who use wheelchairs.
Governor / Director
Long Lartin (2022)
Will the Prison Service provide assurance that prisoners who need to use wheelchairs will not be transferred in when no suitable cells are available?
HMPPS
Nottingham (2023)
To address, with all necessary agencies, the provision of services and accommodation for prisoners with disabilities.
Governor / Director
London STHF (2023)
The Board would like to see C&C staff trained to deal with wheelchair users, to ensure that detained people with disabilities have equal access to the facilities available in the holding rooms.
Other
Liverpool (2023)
There is a lack of accessible cells for prisoners with disabilities at HMP Liverpool. What action will the Prison Service take to ensure that prisoners with disabilities and accessibility needs have appropriate accommodation?
HMPPS In Progress
Lincoln (2023)
Given the issues associated with the Victorian infrastructure of the prison, what alternative provisions are being considered for the increasing numbers of frail elderly, particularly those with dementia, end of life care and disabled prisoners?
HMPPS In Progress
High Down (2023)
What can the prison do to improve accessibility for prisoners with mobility issues so they are able to access healthcare and exercise?
Governor / Director
Frankland (2023)
With the new band 6 dedicated neurodiversity support manager in position, when will there be an additional training programme to develop specialist wing staff to work with prisoners who have dementia and autism?
Governor / Director
Berwyn (2023)
The Board would like to see more programmes for people with learning difficulties.
Governor / Director
Woodhill (2024)
Will the Minister work with colleagues in the Department of Health and Social Care to address the needs of neurodiverse prisoners?
Ministry of Justice In Progress
Usk and Prescoed (2024)
How will the Minister address the issue of access to support for personal social care for the increasing number of prisoners with limited mobility and other disabilities?
Ministry of Justice In Progress
Thameside (2024)
While we acknowledge the current plans to ensure the houseblock lifts are repaired promptly, the lifts in the education block and chaplaincy building have not been prioritised during the reporting year. This has resulted in no access to these areas for some prisoners with mobility issues. How will the Director ensure that these prisoners are not excluded from using these …
Governor / Director Noted
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2024)
We reiterate our recommendation that recommended upgrades following the Disability Access audit is implemented.
Other
Morton Hall (2024)
Can the Minister consider how to address the additional impact on the prison resource from the increase in the number of prisoners declaring a disability (5.4.6)? Will this be a priority for increased funding?
Ministry of Justice Implemented
London STHF (2024)
The Board would like to see C&C staff trained to deal with wheelchair users, to ensure that detained people with disabilities have equal access to the facilities available in the holding rooms as per the Equality Act 2010.
Other
Isle of Wight (2024)
What changes can be made to ensure there is a proactive, timely and robust system to identify and assess prisoner social care needs and ensure that prisoners understand they can self-refer?
Governor / Director
Gartree (2024)
As the age of the prison population continues to rise, the fabric of the buildings continue to cause problems with a lack of suitable access for elderly and disabled prisoners. What alternative provisions are being considered for this group of prisoners?
Ministry of Justice In Progress
Exeter (2024)
What arrangements are being made to manage an increasingly elderly and/or health-compromised population?
Governor / Director
Warren Hill (2025)
The IMB recognises that the age profile of the prisoner population is increasing. What is the Governor’s/HMPPS’s plan to accommodate elderly prisoners in a more purposeful way, including making physical adaptations to the prison to be age-friendly and ensuring appropriate care packages are in place for prisoners with social care needs?
HMPPS In Progress
Usk and Prescoed (2025)
The Minister should ensure that prisoners with limited mobility and other disabilities, particularly those who are frail or face mobility and cognitive challenges, receive timely and adequate social care, and ensure accountability for delivery is monitored.
Ministry of Justice In Progress
Norwich (2025)
Would the Governor please explain why statistics for prisoners identifying as having a disability are not analysed within use of force reports? 33% of prisoners within HMP/YOI Norwich identify as having a disability.
Governor / Director
Norwich (2025)
What action will the Governor take to ensure that prisoners with disabilities and older prisoners have the same access to jobs, education and gym as the other prisoners?
Governor / Director
Health investigations(2)
Article 2 learning points(1)
Detention investigations(1)
Independent reviews(9)
Bubb Report — Rec 2
The Government should respond to 'the Bradley Report Five Years On', to ensure that people with learning disabilities and/or autism are better treated by the criminal justice system.
Health & Social Care
Shaw Detention Review — Rec 13
Recommendation 13: I recommend that people with Learning Difficulties should be presumed unsuitable for detention.
Immigration
Coates Prison Education Review — Rec 16
Education Health and Care Plans (EHCP) that apply in secure youth custody and require local authority action should be extended to cover those in the secure adult estate aged up to the age of 25.
Justice & Legal
Coates Prison Education Review — Rec 15
Governors and providers should begin from a planning assumption that there will be substantial numbers of prison learners who will have significant learning support needs. Every prison should adopt a whole-prison approach to identifying, supporting and working with prisoners with Learning Difficulties and Disabilities (LDD). This means that: (i) prison …
Justice & Legal
Coates Prison Education Review — Rec 1
Every prison must use a consistent and rigorous assessment mechanism to set a baseline against which to measure individuals' academic performance and screen for learning difficulties and/or disabilities (LDD).
Justice & Legal
Harris Review: Deaths in Custody — Rec 16
A senior individual, supported by a dedicated unit within NOMS, must be given clear responsibility for ensuring the particular needs of all young adults are provided for appropriately across the estate.
Justice & Legal
Harrington WCA Review (Year 3) — Rec 3
I propose that the MJSS of the RCJ CAB identify these cases as they arise and that a designated DWP official is in place to receive notification of each case. The DWP official then oversees the WCA process by ensuring that in the area of the country where the ex-prisoner …
Employment & Work
Harris Review: Deaths in Custody — Rec 15
A new specialist role must be created to work specifically with all young adults in custody. The Custody and Rehabilitation Officer (CARO) will be required to take responsibility for the overall well-being of the young adult and must have a caseload of no more than fifteen or twenty prisoners, so …
Justice & Legal
Wessely Review — Rec 22
The statutory right to an Independent Mental Health Advocate (IMHA) should be extended so that it includes: a. all mental health inpatients, including informal patients; b. patients awaiting transfer from a prison or an immigration detention centre; c. people preparing their advance choice documents (ACDs) that refer to detention under …
Health & Social Care Accepted
PHSO casework decisions(1)
LGO / SPSO decisions(30)
21-014-061 — Durham County Council
Summary: Mr X complains the Council incorrectly decided not to prosecute his former landlord for unlawful eviction. We do not find the Council at fault. However, we find the Council at fault in how it handled Mr X’s reasonable adjustments to accommodate his disability-related needs. We find this caused Mr …
LGO (Local Government & … Housing Upheld Jun 2022
21-010-250 — Barnsley Metropolitan Borough Council
Summary: Mr X complains that the Council has not implemented the recommendations of the stage two investigation and review panel. The Council has not properly implemented a recommendation of the review panel. The Council has agreed to apologise to Mr X and offer a further opportunity for mediation. The Council …
LGO (Local Government & … Children S Care Services Upheld Sep 2022
21-007-837 — Devon County Council
Summary: The Council was not at fault in how it assessed Ms X’s son’s application for a Blue Badge.
LGO (Local Government & … Children S Care Services Not Upheld Mar 2022
24-008-413 — Surrey County Council
Summary: We have upheld this complaint because the Council failed to consider a complaint under the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing a response without further delay. It will also apologise and offer to make a payment to the complainant to …
LGO (Local Government & … Children S Care Services Upheld Sep 2024
25-002-637 — London Borough of Hounslow
Summary: We will not investigate this complaint about an unsuccessful blue badge application for a child. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Children S Care Services Jul 2025
25-005-452 — Dudley Metropolitan Borough Council
Summary: We will not investigate Ms X’s complaint about children’s services. We have upheld the complaint as the Council agreed to consider Ms X’s complaint through the statutory complaints procedure.
LGO (Local Government & … Children S Care Services Upheld Oct 2025
25-005-335 — Surrey County Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & … Children S Care Services Upheld Feb 2026
PSOW-202106137 — Isle of Anglesey County Council
Ms A complained that Direct Payments offered by the council were insufficient, that carer assessments were not in place and that adaptation work to her property had not been progressed because she was unable to appoint an agent. The council agreed to help Ms A identify and appoint an agent, …
PSOW (Public Services Om… Local Government Feb 2022
PSOW-202204393 — Flintshire County Council
Ms X complained about the Council’s handling of social services matters concerning her son, including direct payments, assessments, and plans. The assessment found that the independent investigation commissioned at stage 2 was thorough and competent. However, there were two issues identified which did not amount to best practice. The Council …
PSOW (Public Services Om… Local Government Feb 2023
PSOW-202203615 — Flintshire County Council
Ms A complained to the Council that it had failed to appropriately assess, and meet the needs of, herself and her partner, Mr B, as carers. The Council contracted an Independent Investigator to undertake a formal Stage 2 investigation which upheld Ms A’s complaint. Ms A complained to the Ombudsman …
PSOW (Public Services Om… Local Government Mar 2023
PSOW-202310369 — Bridgend County Borough Council
Mrs P complained that Bridgend County Borough Council (“the Council”) failed to appropriately consider all relevant factors before it decided to recover full repayment of a Disabled Facilities Grant (“DFG”). She also complained that the Council did not properly explain its decision or address her statements that it had underestimated …
PSOW (Public Services Om… Local Government Upheld Sep 2024
21-010-812 — Staffordshire County Council
Summary: Ms X complained about errors and delays in the Council’s investigation of her complaint about Children’s services under the Children’s Statutory Complaints procedure. The Council was at fault. It has agreed to begin a stage 2 investigation and pay Ms X £200 in recognition of the frustration caused by …
LGO (Local Government & … Children S Care Services Upheld Feb 2022
21-017-552 — Sheffield City Council
Summary: We will not investigate this complaint about the Council’s decision not to renew the complainant’s Blue Badge. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Adult Care Services Apr 2022
21-018-746 — London Borough of Bromley
Summary: We will not investigate this complaint that the Council has not made reasonable adjustments for Mrs X in respect of a penalty charge notice as any Council fault has not caused Mrs X a significant injustice.
LGO (Local Government & … Transport And Highways Apr 2022
21-018-055 — West Sussex County Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a dropped kerb. This is because there is no sign of fault by the Council.
LGO (Local Government & … Transport And Highways Apr 2022
21-018-625 — Suffolk County Council
Summary: We will not investigate this complaint about the Council’s decision not to renew the complainant’s Blue Badge. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Adult Care Services Apr 2022
21-017-930 — London Borough of Waltham Forest
Summary: We have discontinued our investigation into Mr B’s complaint about the Council’s refusal of his application for a disabled parking badge. Mr B has since reapplied and the Council is already considering his new application, so further investigation would not lead to a different outcome.
LGO (Local Government & … Adult Care Services Not Upheld Jun 2022
22-004-540 — Nottinghamshire County Council
Summary: We will not investigate this complaint about the Council’s Occupational Therapist failing to review adaptation works before signing them off. This is because there is not enough evidence of fault to justify an investigation.
LGO (Local Government & … Children S Care Services Jul 2022
23-016-973 — London Borough of Tower Hamlets
Summary: We will not investigate this complaint about an unsuccessful application for a Freedom Pass (disability based). This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Adult Care Services Apr 2024
23-009-270 — London Borough of Haringey
Summary: Mr X complained the Council delayed in providing replacement equipment for his son Mr G’s specialist bed, and delayed in completing adaptations in the bathroom of their house agreed under a disabled facilities grant. The Council delayed in completing the adaptations, and in providing the replacement equipment. The Council …
LGO (Local Government & … Adult Care Services Upheld May 2024
23-019-672 — Rochdale Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of faut to justify our involvement.
LGO (Local Government & … Adult Care Services May 2024
23-018-048 — City of York Council
Mr X complained the Council failed to meet its duty under the Childcare Act 2006 to ensure sufficient childcare was available for working parents. We have found no fault by the Council.
LGO (Local Government & … Children S Care Services Not Upheld Sep 2024
24-005-877 — Lancashire County Council
Summary: Miss X complains the Council failed to complete a sensory profile assessment for her child, Y and failed to complete a carers assessment for her. Miss X also complains the Council failed to provide the support in her child’s Education, Health and Care Plan, failed to complete reviews and …
LGO (Local Government & … Children S Care Services Not Upheld Sep 2025
25-005-850 — Kent County Council
Summary: We will not investigate Mr X’s complaint the Council refused him a Blue Badge. There is not enough evidence of fault to justify our involvement.
LGO (Local Government & … Adult Care Services Oct 2025
23-016-248 — Derbyshire County Council
Summary: Mr F complained about the Council’s handling of a payment for expenses he incurred. The Council made the payment into an account used for direct payments. Mr F had difficulty withdrawing the money, and when he did the audit team questioned his spending. There was fault by the Council …
LGO (Local Government & … Children S Care Services Upheld Oct 2024
201002895 — West Lothian Council
Mrs C's complaint was made on behalf of her husband, a long term wheelchair user. Mrs C complained that the house allocated by the council was not suitable for her husband's needs and they were refusing to make further adaptations. In particular, she said that the decisions being taken not …
SPSO (Scottish Public Se… Local Government Not Upheld Aug 2011
25-008-954 — West Yorkshire Combined Authority
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a disabled person’s travel pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
LGO (Local Government & … Transport And Highways Nov 2025
23-004-694 — London Borough of Southwark
Summary: Miss X complained about failings in respect of special educational needs, health care, safeguarding and social care for two of her children. During the course of our investigation, we found out Miss X had made a judicial review application. As a result, the Ombudsman has no jurisdiction to consider …
LGO (Local Government & … Children S Care Services Aug 2024
24-007-526 — Derbyshire County Council
Summary: We will not investigate this complaint about the Council’s decision to remove a disabled parking bay from outside the complainant’s home. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Adult Care Services Sep 2024
25-004-460 — London Borough of Tower Hamlets
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her child’s application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
LGO (Local Government & … Children S Care Services Oct 2025
Domestic Homicide Reviews(1)
CJINI inspection reports(16)
Northern Ireland Prison Service Vulnerable Prisoners
Prisons, Prisoner Safety Dec 2009
The Treatment of Vulnerable Prisoners by the Northern Ireland Prison Service
Prisons, Prisoner Safety Jan 2012
A Review into the operation of Care and Supervision Units in the Northern Ireland Prison Service: A Follow-Up Review
Prisons, Prisoner Safety Sep 2023
Prisoner Escort and Court Custody Arrangements in Northern Ireland: A Follow-Up Review of inspection recommendations
Prosecution and the Courts, Court Custody, Prisoner Safety,… Apr 2014
An Unannounced Inspection of Magilligan Prison (27 May – 5 June 2014)
Prisons, Magilligan Prison Feb 2015
Report on an unannounced inspection of Maghaberry Prison (11-22 May 2015)
Maghaberry Prison, Prisons Nov 2015
Overview of initial findings of a report on an announced inspection of Maghaberry Prison (4-15 January 2016)
Maghaberry Prison, Prisons Feb 2016
Maghaberry Prison (4-15 January 2016)
Maghaberry Prison, Prisons Jul 2016
Report on an unannounced inspection of Ash House Women’s Prison (9-19 May 2016)
Hydebank Wood Women’s Prison, Prisons Oct 2016
Report on an unannounced inspection of Hydebank Wood Secure College (9-19 May 2016)
Prisons, Hydebank Wood Secure College Oct 2016
Maghaberry: A review of progress against the nine Inspection Recommendations made in 2015
Maghaberry Prison, Prisons Nov 2016
Maghaberry Prison: An unannounced visit to review the progress against the 2015 Inspection Recommendations
Maghaberry Prison, Prisons Aug 2017
Report on an Unannounced Inspection of Magilligan Prison (12-22 June 2017)
Prisons, Magilligan Prison Dec 2017
Report on an unannounced inspection of Maghaberry Prison (9-19 April 2018)
Maghaberry Prison, Prisons Nov 2018
An inspection of pre-release testing arrangements within the Northern Ireland Prison Service
Prisons, Prisoner Rehabilitation and Release Oct 2019
An unannounced inspection of Magilligan Prison (21 May – 10 June 2021)
Prisons, Magilligan Prison Feb 2022
EHRC compliance actions(1)
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