Control Room
Recommendations about fire control room operations
Tag overview
recommendation across 1 inquiry
Across 1 inquiry
Tagged Recommendations
LFB review control room communications policy
The LFB review its policies on communications between the control room and the incident commander.
Train control room operators on incident commander communications
All CROs of Assistant Operations Manager rank and above receive training directed to the specific requirements of communication with the incident commander.
Dedicated control room to incident commander link
A dedicated communication link be provided between the senior officer in the control room and the incident commander.
Distinguish between advice and rescue callers
The LFB's policies be amended to draw a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing.
Regular refresher training for control room operators
The LFB provide regular and more effective refresher training to CROs at all levels, including supervisors.
Develop policies for handling multiple FSG calls
All fire and rescue services develop policies for handling a large number of FSG calls simultaneously.
Electronic FSG recording and display systems
Electronic systems be developed to record FSG information in the control room and display it simultaneously at the bridgehead and in any command units.
Train control room staff on evacuation advice changes
Control room staff receive training directed specifically to handling such a change of advice and conveying it effectively to callers.
Investigate inter-control room information sharing
Steps be taken to investigate methods by which assisting control rooms can obtain access to the information available to the host control room.
Investigate modern control room to bridgehead communications
The LFB investigate the use of modern communication techniques to provide a direct line of communication between the control room and the bridgehead, allowing information to be transmitted directly between …
Designate single point of contact in control rooms
A single point of contact should be designated within each control room to facilitate such communication.
Inspect London Fire Brigade control room operations
In the meantime, we recommend that His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (“the Inspectorate”) inspect the LFB as soon as reasonably possible to assess and report …