Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201706974 | Fife Council | Local Government | Upheld | 1 Nov 2018 |
| 201800710 | West Lothian Council | Local Government | Not Upheld | 1 Oct 2018 |
| 201703354 | Lanarkshire NHS Board | Health | Upheld | 1 Oct 2018 |
| 201800870 | Student Awards Agency for Scotland | Scottish Government and Devolved Administration | Not Upheld | 1 Oct 2018 |
| 201800070 | Aberdeen City Council | Local Government | Not Upheld | 1 Oct 2018 |
| 201702609 | Perth and Kinross Council | Local Government | Not Upheld | 1 Oct 2018 |
| 201703342 | Scottish Ambulance Service | Health | Partly Upheld | 1 Oct 2018 |
| 201704839 | Scottish Prison Service | Prisons | Not Upheld | 1 Oct 2018 |
| 201704671 | Glasgow City Council | Local Government | Not Upheld | 1 Oct 2018 |
| 201608566 | Aberdeenshire Council | Local Government | Not Upheld | 1 Oct 2018 |
| 201800189 | Scottish Ambulance Service | Health | Upheld | 1 Oct 2018 |
| 201800223 | Angus Council | Local Government | Not Upheld | 1 Oct 2018 |
| 201708910 | Aberdeenshire Council | Local Government | Not Upheld | 1 Oct 2018 |
| 201703864 | Grampian NHS Board | Health | Partly Upheld | 1 Oct 2018 |
| 201800429 | University of Edinburgh | Education | Not Upheld | 1 Oct 2018 |
| 201607398 | Sanctuary (Scotland) Housing Association Ltd | Local Government | Upheld | 1 Oct 2018 |
| 201609423 | Dumfries and Galloway Council | Local Government | Upheld | 1 Oct 2018 |
| 201704684 | Tayside NHS Board | Health | Partly Upheld | 1 Oct 2018 |
| 201703637 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Oct 2018 |
| 201704651 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Oct 2018 |
| 201608890 | Forth Valley NHS Board | Health | Not Upheld | 1 Oct 2018 |
| 201606059 | The City of Edinburgh Council | Local Government | Partly Upheld | 1 Oct 2018 |
| 201705017 | Argyll and Bute Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Oct 2018 |
| 201704604 | Ayrshire and Arran NHS Board | Health | Partly Upheld | 1 Oct 2018 |
| 201704127 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Oct 2018 |