Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201805484 | Scottish Prison Service | Prisons | Partly Upheld | 1 Mar 2019 |
| 201700711 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Mar 2019 |
| 201701267 | Lothian NHS Board | Health | Not Upheld | 1 Mar 2019 |
| 201706928 | Grampian NHS Board | Health | Partly Upheld | 1 Mar 2019 |
| 201704511 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Mar 2019 |
| 201700144 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Mar 2019 |
| 201706915 | Sanctuary (Scotland) Housing Association Ltd | Local Government | Not Upheld | 1 Mar 2019 |
| 201707707 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Mar 2019 |
| 201707406 | Tayside NHS Board | Health | Partly Upheld | 1 Mar 2019 |
| 201704141 | West Lothian Council | Local Government | Upheld | 1 Mar 2019 |
| 201703417 | North Ayrshire Health and Social Care Partnership | Health and Social Care | Upheld | 1 Mar 2019 |
| 201709045 | West Lothian Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201803603 | NHS 24 | Health | Not Upheld | 1 Mar 2019 |
| 201801816 | Fife Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201801381 | East Dunbartonshire Council | Local Government | Partly Upheld | 1 Mar 2019 |
| 201804326 | Scottish Ambulance Service | Health | Not Upheld | 1 Mar 2019 |
| 201703748 | The Highland Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201707656 | Glasgow City Council | Local Government | Partly Upheld | 1 Mar 2019 |
| 201801415 | Scottish Water | Water | Not Upheld | 1 Mar 2019 |
| 201707366 | Fife NHS Board | Health | Partly Upheld | 1 Mar 2019 |
| 201702784 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Mar 2019 |
| 201801045 | Dundee City Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201800737 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Mar 2019 |
| 201800023 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Mar 2019 |
| 201707551 | Lanarkshire NHS Board | Health | Upheld | 1 Mar 2019 |