202007782
Summary (the SPSO's words)C’s late partner (A) tested positive for COVID-19. A week after testing positive, A called 111 as they were still …
SPSO (Scottish Public Services Ombudsman) decision
NHS 24
Decided 1 March 2019
Reference 201803603
Outcome: Not Upheld
Sector: Health
Category: clinical treatment / diagnosis
Body on this site: NHS 24
Original decision on the SPSO (Scottish Public Services Ombudsman) website ↗ All SPSO decisions
Themes assigned by this site (AI-generated): Clinical negligence harms learning
Full decision
Decision (the SPSO's words)
Summary
Ms C complained that NHS 24 failed to provide her with an appropriate assessment of her condition and advice during a telephone call.
We took independent advice from a GP. We found that the questions asked by NHS 24 to assess Ms C's condition were reasonable and that there was no clinical indication for Ms C to be advised to attend A&E. We also noted that Ms C was advised to see a pharmacist. We found that, ideally, Ms C should have been referred directly to the out-of-hours service, but it was not unreasonable or unsafe for Ms C to be advised to see a pharmacist. We did not uphold Ms C's complaint.
Related reading
View Decision Report 201803603 as a PDF (23.59 KB) Updated: March 20, 2019
From: SPSO (Scottish Public Services Ombudsman), decision 201803603, 1 March 2019