Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201800134 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Upheld | 1 Apr 2019 |
| 201708281 | Tayside NHS Board | Health | Not Upheld | 1 Apr 2019 |
| 201800853 | Clear Business Water | Water | Upheld | 1 Apr 2019 |
| 201707407 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Apr 2019 |
| 201707564 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Apr 2019 |
| 201707309 | Tayside NHS Board | Health | Not Upheld | 1 Apr 2019 |
| 201806707 | University of the West of Scotland | Education | Not Upheld | 1 Apr 2019 |
| 201805239 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Apr 2019 |
| 201707429 | Borders NHS Board | Health | Not Upheld | 1 Apr 2019 |
| 201805288 | A Dentist in the Fife NHS Board area | Health | Not Upheld | 1 Mar 2019 |
| 201801684 | Scottish Water | Water | Not Upheld | 1 Mar 2019 |
| 201801027 | West Dunbartonshire Council | Local Government | Resolved / Early Resolution | 1 Mar 2019 |
| 201801567 | Shetland Islands Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201805151 | NHS 24 | Health | Not Upheld | 1 Mar 2019 |
| 201707406 | Tayside NHS Board | Health | Partly Upheld | 1 Mar 2019 |
| 201707748 | Dumfries and Galloway NHS Board | Health | Upheld | 1 Mar 2019 |
| 201700711 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Mar 2019 |
| 201709045 | West Lothian Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201803603 | NHS 24 | Health | Not Upheld | 1 Mar 2019 |
| 201801816 | Fife Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201801381 | East Dunbartonshire Council | Local Government | Partly Upheld | 1 Mar 2019 |
| 201804326 | Scottish Ambulance Service | Health | Not Upheld | 1 Mar 2019 |
| 201703748 | The Highland Council | Local Government | Not Upheld | 1 Mar 2019 |
| 201707656 | Glasgow City Council | Local Government | Partly Upheld | 1 Mar 2019 |
| 201801415 | Scottish Water | Water | Not Upheld | 1 Mar 2019 |