Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201803537 | Clear Business Water | Water | Upheld | 1 Aug 2019 |
| 201805785 | Glasgow City Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Aug 2019 |
| 201805923 | North Ayrshire Council | Local Government | Upheld | 1 Aug 2019 |
| 201806301 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Aug 2019 |
| 201803892 | Dumfries and Galloway NHS Board | Health | Upheld | 1 Aug 2019 |
| 201805361 | Lanarkshire NHS Board | Health | Not Upheld | 1 Aug 2019 |
| 201810422 | A Dentist in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Aug 2019 |
| 201806794 | A Medical Practice in the Highland NHS Board area | Health | Not Upheld | 1 Aug 2019 |
| 201802741 | Forth Valley NHS Board | Health | Not Upheld | 1 Aug 2019 |
| 201802950 | Glasgow City Health and Social Care Partnership | Health and Social Care | Upheld | 1 Aug 2019 |
| 201803355 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Aug 2019 |
| 201802881 | Clear Business Water | Water | Partly Upheld | 1 Jul 2019 |
| 201804942 | Inverclyde Council | Local Government | Not Upheld | 1 Jul 2019 |
| 201707842 | Golden Jubilee National Hospital | Health | Not Upheld | 1 Jul 2019 |
| 201707509 | The Highland Council | Local Government | Not Upheld | 1 Jul 2019 |
| 201802130 | Argyll and Bute Council | Local Government | Upheld | 1 Jul 2019 |
| 201805111 | Perth and Kinross Council | Local Government | Upheld | 1 Jul 2019 |
| 201806506 | Dundee City Council | Local Government | Partly Upheld | 1 Jul 2019 |
| 201802493 | The City of Edinburgh Council | Local Government | Partly Upheld | 1 Jul 2019 |
| 201706761 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Jul 2019 |
| 201802058 | University of the West of Scotland | Education | Partly Upheld | 1 Jul 2019 |
| 201705217 | Renfrewshire Council | Local Government | Partly Upheld | 1 Jul 2019 |
| 201802084 | Queen Margaret University | Education | Upheld | 1 Jul 2019 |
| 201609656 | Grampian NHS Board | Health | Partly Upheld | 1 Jul 2019 |
| 201802999 | An NHS Board | Health | Partly Upheld | 1 Jul 2019 |