Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201803899 | Lanarkshire NHS Board | Health | Not Upheld | 1 Mar 2020 |
| 201803008 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Mar 2020 |
| 201807430 | Lanarkshire NHS Board | Health | Not Upheld | 1 Mar 2020 |
| 201808400 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Mar 2020 |
| 201808114 | Fife NHS Board | Health | Not Upheld | 1 Mar 2020 |
| 201806670 | The Water Industry Commission for Scotland | Water | Upheld | 1 Mar 2020 |
| 201804579 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Mar 2020 |
| 201805373 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Mar 2020 |
| 201810588 | West Lothian Council | Local Government | Not Upheld | 1 Mar 2020 |
| 201809739 | Fife Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Mar 2020 |
| 201807008 | Grampian NHS Board | Health | Not Upheld | 1 Mar 2020 |
| 201803730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Nov 2019 |
| 201805598 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Nov 2019 |
| 201707487 | Forth Valley NHS Board | Health | Upheld | 1 Nov 2019 |
| 201803284 | Highland NHS Board | Health | Upheld | 1 Nov 2019 |
| 201802161 | Lanarkshire NHS Board | Health | Not Upheld | 1 Nov 2019 |
| 201802921 | A Medical Practice in the Ayrshire & Arran NHS Board area | Health | Partly Upheld | 1 Nov 2019 |
| 201708458 | Ayrshire Housing | Local Government | Partly Upheld | 1 Nov 2019 |
| 201803528 | A Dentist in the Highland NHS Board area | Health | Upheld | 1 Nov 2019 |
| 201709322 | Tayside NHS Board | Health | Upheld | 1 Nov 2019 |
| 201704255 | Stirling Council | Local Government | Upheld | 1 Nov 2019 |
| 201706269 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Nov 2019 |
| 201802782 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Nov 2019 |
| 201802039 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Nov 2019 |
| 201802929 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Nov 2019 |